1 of the 2 pieces i ordered arrived damaged. I had to email and call customer service multiple times to follow up with them to get any answers on where my replacement piece was. They did finally reach... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordered A $250 portable table lamp. Lamp shade arrived poorly put together, excess glue visible at the seam like a childs art and craft project; seams lopsided and uneven. Even a home goods 20 dollar... Mehr ansehen
Unternehmen hat geantwortet
The lamp I ordered is beautiful...even better in person than in the photo. In addition to be extremely happy with my order, the care taken with the protective packaging was remarkable. Lamp was in pri... Mehr ansehen
This is going to be a controversial review. The cherry lamp is absolutely beautiful, a true work of art. The glossy cream glass spheres, chrome stems, and gold leaf make it a real statement piece.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6866 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Waiting to hear from customer service…
Waiting to hear from customer service about a replacement nightstand that was sent. I had paid for white glove service for my original service... these hobbes 3 drawer nightstands are huge and very heavy..., however when the replacement was sent, lulu and georgia did not include the white glove assembly and placement, as I believe they should have. Very disappointed, as these are high end pieces from a high end furniture procurer and I now have 2 $4300-worth nightstands that I cannot use -- don't even know if I can assemble the replacement one myself-- and have been waiting for since I purchased all the way back in July.
8. Oktober 2026
Antwort von Lulu and Georgia
Hi Rachel,
Thank you for your continued patience as we work with our shipping partner on your White Glove service request. I apologize for the delay in our Customer support team's response. Rest assured, they will be in touch with you soon to provide the rescheduling details you need. We greatly appreciate your understanding during this time.
Lulu and Georgia
Had a problem with wrong item received…
Had a problem with wrong item received & was sent the correct item immediately, before return received by them. Not many companies would do that! Thank you Lulu & Georgia!!!
25. September 2026
Antwort von Lulu and Georgia
Hello,
We are glad to hear that we could resolve the mix-up with your order so quickly. Ensuring you receive the correct items without unnecessary delays is always our priority, and we appreciate your thoughtful feedback regarding our team's swift support.
Lulu and Georgia
Item arrived broken
Item arrived broken, shattered glass everywhere; promptly emailed Lulu and Georgia support with picture evidence of damage. I have not heard back from them…crickets. It’s been days.
2. Oktober 2026
Antwort von Lulu and Georgia
Hi Alison,
Thank you for your patience while we process the damage claim for the two broken lamp shades. We sincerely apologize for the delayed response from our Customer support team. They will be reaching out to you shortly with your options. We really appreciate your understanding during this time.
Lulu and Georgia
Delivered with care and super helpful…
Delivered with care and super helpful with finding the perfect place for it -very nice team. Highly recommend!
26. September 2026
Antwort von Lulu and Georgia
Hi Elena,
We are so glad to hear that our team provided such thoughtful service. Thank you so much for the wonderful recommendation, and kind feedback!
Lulu and Georgia
Love ordering from Lulu
Love ordering from Lulu! Quick shipping, the company handled my item so well and the quality of the rug is wonderful.
23. September 2026
Antwort von Lulu and Georgia
Rebekah,
We are so happy to hear that your order arrived quickly and in great condition! It is wonderful to know that you are delighted with the fantastic quality of your new rug. Thank you so much for sharing your positive experience with us.
Lulu and Georgia
Saying my package was here and it has…
Saying my package was here and it has not been delivered
2. Oktober 2026
Antwort von Lulu and Georgia
Hi Pam,
Thank you for your patience and feedback! Our Customer support team is currently looking into additional tracking information for your order. You'll receive an update on the estimated transit time as soon as we hear back from our warehouse partners. We appreciate your understanding!
Lulu and Georgia
A stunning cherry sculpture, but not great as a lamp
This is going to be a controversial review. The cherry lamp is absolutely beautiful, a true work of art. The glossy cream glass spheres, chrome stems, and gold leaf make it a real statement piece. However, once you turn it on, the light is overwhelming; it's simply too bright for the space.
Installing the bulbs is extremely complicated. Also, when the lamp is on, the two glass cherries look uneven in color, with noticeable differences in tone between them. When it's off, you can't see this at all. Stabilizing it is another challenge: you have to keep adjusting the glass spheres until they make enough contact with the table to sit steady.
That said, I'm keeping it as a decorative piece, because I genuinely love how it looks.
1. Oktober 2026
Antwort von Lulu and Georgia
DHEYVI,
Thank you for taking the time to share such detailed feedback. We’re so glad to hear that you love the Cherry Lamp as a decorative piece and appreciate your kind words about its design.
We’re sorry to hear about the challenges you experienced with the brightness, bulb installation, differences in the glass tones, and getting the lamp to sit securely. We understand how frustrating those details can be, especially with a statement piece like this.
If you’d like further assistance with any of these concerns, please reach out to our Support team. We’d be happy to take a closer look and see how we can assist.
Thank you again for your honest feedback!
Lulu and Georgia
I love the vibe of Lulu and Georgia.
I love the vibe of Lulu and Georgia.
Exceptional shipping time.
Beautiful fabric choices. Interesting unique furniture.
Everything I have ordered from this company, I have loved.
24. September 2026
Antwort von Lulu and Georgia
Bridget,
We are so thrilled to hear how much you enjoy shopping with us! It is wonderful to know that you are pleased with our fast delivery, unique designs, and beautiful materials. We truly appreciate your support and kind words.
Lulu and Georgia
had a few issues setting up the correct…
had a few issues setting up the correct order, but after that was resolved the delivery was accurate and the rug itself is great. feels good, is high quality
25. September 2026
Antwort von Lulu and Georgia
Hi Hanaa,
Thank you for your feedback. We are sorry for the initial difficulty you experienced while getting your purchase sorted out, but we are glad our team was able to resolve it for you. It is wonderful to hear that your items arrived safely and that you are enjoying your new rug.
Lulu and Georgia
Terrible experience with purchasing 2…
Terrible experience with purchasing 2 chairs that took almost a year. We still have not received them, but should receive them soon. The shipping date got pushed out at least 10 times with additional support, discount, anything.
25. September 2026
Antwort von Lulu and Georgia
Hi Megan,
Thank you so much for your feedback! Our Customer support team has received your inquiry regarding the issues you're experiencing with the swivel chairs. We appreciate your patience as we look into this with our manufacturing teams, and we'll follow up shortly with options to resolve the matter.
Lulu and Georgia
Table top missing upon delivery
Table top missing upon delivery. Foot on base broken. I’ve given 12 hours for company to reply on resolution. The only emails or contact I have had is to review the product and that the item was delivered, which is incorrect.
24. September 2026
Antwort von Lulu and Georgia
Hi Melanie,
We’re really sorry to hear that you’re having issues with your table. Please contact our Customer support team at Support@LuluandGeorgia.com to file a damage claim, and they will be happy to assist you with the process. If you have any photos of the damage, please include those in your message as they will be helpful. Thank you for your cooperation!
Lulu and Georgia
The pieces look better in person than…
The pieces look better in person than they do in photos, and the quality is higher than the images suggest. When something goes wrong, customer service handles it quickly and well, which makes the overall experience more satisfying.
The prices are not cheap once shipping is added, especially if you keep finding things you like. There are a lot of genuine designer pieces here, with designs you do not see elsewhere, and that is a real strength.
Shipping on smaller accessories through FedEx often feels high, around 10 percent per item. Without a sale or a coupon, it is hard to justify. Once tax and delivery are included, less than about 20 percent off does not feel meaningful. Even so, the service and the designs keep me coming back.
Regular customers would probably stay loyal and buy more of what they need here, rather than elsewhere, if discounts and coupons were a bit more generous the more they shop.
1. Oktober 2026
Antwort von Lulu and Georgia
Hi Jungsun,
We appreciate you taking the time to share your feedback with us and are glad you enjoyed your shopping experience overall. It is wonderful to hear that the craftsmanship, unique aesthetic of our items, and prompt support from our Customer support team met your expectations. We recognize how delivery fees, and taxes impact the overall value of your purchases, and we understand your suggestions regarding how promotional incentives could better support your continued loyalty. Your detailed thoughts regarding our pricing structure and reward offerings are immensely valuable to us as we continuously evaluate ways to enhance the shopping journey for our dedicated community. Thank you for your continued support, and for helping us improve our overall service experience.
Lulu and Georgia
Lusine Marble Serving Stand
The marble stand is more beautiful IRL than it looks in photos, and I received it ahead of schedule so I was surprised in the best possible way!
30. September 2026
Antwort von Lulu and Georgia
Hi Christie,
We are glad you enjoyed your experience with us. It is wonderful to know that the piece exceeded your expectations in person, and arrived even earlier than anticipated. Thank you for your review.
Lulu and Georgia
Pillow quality is great and fabric is…
Pillow quality is great and fabric is beautiful.
24. September 2026
Antwort von Lulu and Georgia
Hi Marcy,
We are so thrilled to hear that you are pleased with the excellent craftsmanship, and stunning material of the pillow! Thank you so much for sharing your wonderful feedback with us.
Lulu and Georgia
I have been trying for day to talk with…
I have been trying for day to talk with someone from your company about a return. No one has returned my call. Please call me, Jill Stanley, at (510) 559-0428 as soon as possible.
23. September 2026
Antwort von Lulu and Georgia
Jill,
We sincerely apologize for the delay and any frustration this has caused. Your request is extremely important to us, and a member of our Customer Support team will be reaching out to you as soon as possible to assist with your return process. We truly appreciate your patience and understanding.
Lulu and Georgia
I feel that Lulu & Georgia’s customer…
I feel that Lulu & Georgia’s customer service cares about its customers and backs their products which is why I continue to specify their products for my projects.
23. September 2026
Antwort von Lulu and Georgia
Lynn,
We are so grateful to hear that you feel well supported by our team and trust our pieces for your projects. Your continued loyalty and kind feedback mean the world to us, and we look forward to partnering with you on future designs.
Lulu and Georgia
Lulu and Georgia shipped my urgently…
Lulu and Georgia shipped my urgently needed rug for a large project within a day and I received within three days of ordering. Shipper was very informative and up to date with all shipping information and on time with delivery. Rug was beautiful and perfect for the area needed.
30. September 2026
Antwort von Lulu and Georgia
Dawn,
We are thrilled to hear that your rug arrived so quickly for your project! It is wonderful to know that the delivery process was seamless and that the piece turned out to be the perfect match for your space. Thank you for sharing your experience with us.
Lulu and Georgia
Non-existent customer service
Due to a very tight passageway, the delivery service informed me the couch I ordered could not be delivered without it being severely damaged. They advised me to have the item returned, and have Lulu and Georgia replace the item with a smaller couch. I have contacted Lulu and Georgia three times to try to get a way forward and replace the couch, and have recieved no actual response. I will actively discourage others from ordering from this company because the customer service is non-existent, and I will be pursuing a way to get my money back, as I now have no couch and no response for several days.
1. Oktober 2026
Antwort von Lulu and Georgia
Isabel,
We’re very sorry for the frustration and inconvenience you experienced with your sofa delivery. We understand how disappointing it is to be left without your furniture while trying to determine the best solution.
We can confirm that one of our agents has since assisted you with this matter, and we hope the communication provided has helped move things forward. We sincerely apologize for the delay in getting you a response and for the frustration this caused.
Your experience is important to us, and we appreciate you bringing this to our attention.
Lulu and Georgia
Lulu and Georgia have been great with…
Lulu and Georgia have been great with an issue with my table but their $200 white glove delivery provider metro warehouse has been horrible to Georgia. Late, no calls, not showing up. Very unimpressed and this reflects poor on lulu and Georgia
30. September 2026
Antwort von Lulu and Georgia
Hannah,
We appreciate your positive feedback on our team's customer service and thank you for taking the time to share your experience. We hear your frustration regarding the third-party shipping service, and we are addressing these scheduling delays with our partners to improve our future services.
Lulu and Georgia
Delivery was delayed twice
Delivery was delayed twice! took 3 months to receive these rugs, they were not as pretty as they looked on the picture, will probably return them. Not buying from here again.
23. September 2026
Antwort von Lulu and Georgia
Hi Dories,
Thank you for your feedback, and we are sorry to hear about the shipping delays with your rug order. Your order is eligible for a free return within 30 days of the delivery date. Please let our Customer support team know if you need assistance initiating a return, we are happy to help!
Lulu and Georgia
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