Ordered A $250 portable table lamp. Lamp shade arrived poorly put together, excess glue visible at the seam like a childs art and craft project; seams lopsided and uneven. Even a home goods 20 dollar... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
1 of the 2 pieces i ordered arrived damaged. I had to email and call customer service multiple times to follow up with them to get any answers on where my replacement piece was. They did finally reach... Mehr ansehen
Unternehmen hat geantwortet
The lamp I ordered is beautiful...even better in person than in the photo. In addition to be extremely happy with my order, the care taken with the protective packaging was remarkable. Lamp was in pri... Mehr ansehen
This is going to be a controversial review. The cherry lamp is absolutely beautiful, a true work of art. The glossy cream glass spheres, chrome stems, and gold leaf make it a real statement piece.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6871 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
I feel that Lulu & Georgia’s customer…
I feel that Lulu & Georgia’s customer service cares about its customers and backs their products which is why I continue to specify their products for my projects.
23. September 2026
Antwort von Lulu and Georgia
Lynn,
We are so grateful to hear that you feel well supported by our team and trust our pieces for your projects. Your continued loyalty and kind feedback mean the world to us, and we look forward to partnering with you on future designs.
Lulu and Georgia
Lulu and Georgia shipped my urgently…
Lulu and Georgia shipped my urgently needed rug for a large project within a day and I received within three days of ordering. Shipper was very informative and up to date with all shipping information and on time with delivery. Rug was beautiful and perfect for the area needed.
30. September 2026
Antwort von Lulu and Georgia
Dawn,
We are thrilled to hear that your rug arrived so quickly for your project! It is wonderful to know that the delivery process was seamless and that the piece turned out to be the perfect match for your space. Thank you for sharing your experience with us.
Lulu and Georgia
Non-existent customer service
Due to a very tight passageway, the delivery service informed me the couch I ordered could not be delivered without it being severely damaged. They advised me to have the item returned, and have Lulu and Georgia replace the item with a smaller couch. I have contacted Lulu and Georgia three times to try to get a way forward and replace the couch, and have recieved no actual response. I will actively discourage others from ordering from this company because the customer service is non-existent, and I will be pursuing a way to get my money back, as I now have no couch and no response for several days.
1. Oktober 2026
Antwort von Lulu and Georgia
Isabel,
We’re very sorry for the frustration and inconvenience you experienced with your sofa delivery. We understand how disappointing it is to be left without your furniture while trying to determine the best solution.
We can confirm that one of our agents has since assisted you with this matter, and we hope the communication provided has helped move things forward. We sincerely apologize for the delay in getting you a response and for the frustration this caused.
Your experience is important to us, and we appreciate you bringing this to our attention.
Lulu and Georgia
Lulu and Georgia have been great with…
Lulu and Georgia have been great with an issue with my table but their $200 white glove delivery provider metro warehouse has been horrible to Georgia. Late, no calls, not showing up. Very unimpressed and this reflects poor on lulu and Georgia
30. September 2026
Antwort von Lulu and Georgia
Hannah,
We appreciate your positive feedback on our team's customer service and thank you for taking the time to share your experience. We hear your frustration regarding the third-party shipping service, and we are addressing these scheduling delays with our partners to improve our future services.
Lulu and Georgia
Delivery was delayed twice
Delivery was delayed twice! took 3 months to receive these rugs, they were not as pretty as they looked on the picture, will probably return them. Not buying from here again.
23. September 2026
Antwort von Lulu and Georgia
Hi Dories,
Thank you for your feedback, and we are sorry to hear about the shipping delays with your rug order. Your order is eligible for a free return within 30 days of the delivery date. Please let our Customer support team know if you need assistance initiating a return, we are happy to help!
Lulu and Georgia
Surprised at the poor quality of the…
Surprised at the poor quality of the placemats. Very thin , no supportive structure. Large white tags that a really noticeable that I cut off. Should be dark care tag to blend in with the color better. Also, the napkins are way too large. Not needed to be so big. Neither are worth the price I paid, and definitely not the original price. Sale price was bad enough, thought the quality would be better. Kept them as I needed something for a dinner gathering I was having.that night. Would not reorder.
30. September 2026
Antwort von Lulu and Georgia
Hi Karen,
Thank you for your feedback. We are so sorry to hear about the quality issues with the napkins. Please be assured that we have shared your comments with the relevant teams for their review.
Lulu and Georgia
Excellent customer service
We received our banquette and the left side is defective and does not align We notified customer service.
Customer service saved the day. They corrected the issue in a timely manner. Thank you.
17. September 2026
Antwort von Lulu and Georgia
Hello,
Thank you for your feedback. We sincerely apologize for the delay in our response. Our Customer support team is currently working with our manufacturer to address the issues with the banquette you reported. We hope to find a resolution soon, and our team will follow up as soon as we have an update.
Lulu and Georgia
Chair showed up on time and they had…
Chair showed up on time and they had great communication
21. September 2026
Antwort von Lulu and Georgia
Hi Carly,
We are happy to hear that our prompt delivery, and clear updates met your expectations. Thank you for your review.
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Edanna,
We are so thrilled to hear that you had a wonderful shopping experience with the quick arrival of your order, and the excellent craftsmanship of your items. Thank you so much for taking the time to share your positive feedback with us!
Lulu and Georgia
My bed arrive damaged and I reached out…
My bed arrive damaged and I reached out immediately with no response from this company. The delivery service said they got it from the warehouse this way. It’s been 4 days and I still haven’t heard anything. So disappointing because I’ve heard great things about this company and it’s my first time ordering.
23. September 2026
Antwort von Lulu and Georgia
Hi Whitney,
Thank you for your feedback. We're truly sorry to hear about the damage to your bed. Our Customer support team recently assisted you by creating a replacement order, and issuing a partial refund of your shipping fees to help address this inconvenience. If there’s anything else we can assist you with in the meantime, please feel free to reach out.
Lulu and Georgia
Although they say that you can connect…
Although they say that you can connect with Customer Service Monday through Friday, the customer service was a bot that could not distinguish simple requests such as 'speak to an agent'. An agent was promised over and over again and I have not been able to connect with the company yet. Very disappointed.
21. September 2026
Antwort von Lulu and Georgia
Erin,
We’re sorry for the delay in receiving a response from our team and for the frustration this caused. We see that our team has since assisted you with this issue. Thank you for your patience and understanding.
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Mayra,
Thank you for your wonderful feedback regarding our Customer support team! We're grateful for your support, and for choosing to shop with us.
Lulu and Georgia
SUPER disappointed in my experience
SUPER disappointed in my experience. I order a fabric swatch. It was free, which is great, however I would have gladly paid for it if it meant getting it in a timely manner. Once I placed the order, I got no confirmation whatsoever. No email to confirm or to let me know when to expect it. (I did however, have a sales rep text me on my personal cell phone number, which I did not agree to and did not appreciate.) After about 10 days I go look for a customer service phone number: there is none. I try chat (during business hours) and get a message saying "no one is available right now", as in there is no one in. Frustrated, I email, and explain that I am waiting on this sample to place a large custom furniture order, and that I'd love to know when this is expected to arrive. The only person I was able to reach via email is a designer, who took no initiative in trying to get me some real answers. She just told me it takes 5-7 days (which we were past at that point), had no clue beyond that, nor did she try to find out. It was kind of just like "Here's the tracking number. I can't help beyond that." I wait a few more days, and day after day, all that tracking number reveals is that USPS is waiting for the item. So, Lulu & Georgia, I get that it's free, but you just lost out on a multi-thousand dollar order (and who knows how many more) because of how you handled this one. 1) Communicate better. People need to know when to expect things. 2) A "free" swatch order is a paid order waiting to be placed. Treat it as one. 3) Have better support: A phone number and a chat team that's actually on the job during business hours. I ended up ordering fabric elsewhere and placing that furniture order elsewhere. PS: We are 3 weeks since the swatch order and it never came.
15. September 2026
Antwort von Lulu and Georgia
Lily,
We’re very sorry to hear about this experience and the frustration caused by the delay with your fabric swatch. We understand that receiving a sample in a timely manner is especially important when you’re considering a larger custom furniture purchase, and we regret that we weren’t able to provide the communication and support you expected.
We also appreciate you taking the time to share such detailed feedback regarding the swatch process, communication, and support experience. We’ll be sharing this feedback with our team so we can better understand where we fell short and improve the experience moving forward. We’re truly sorry we missed the opportunity to assist with your project.
Lulu and Georgia
Great quality beautiful pieces!
I ordered another rug and it’s beautiful! Excellent customer service with great communication.
29. September 2026
Antwort von Lulu and Georgia
Hi Kennieh,
We are so thrilled to hear that you love your new rug! It is wonderful to know that our Customer support team provided helpful communication, and great service throughout your shopping experience. Thank you for choosing to shop with us, and for sharing your wonderful feedback.
Lulu and Georgia
This company continues to deliver the…
This company continues to deliver the best customer service and fantastic products. L&G super fan!
29. September 2026
Antwort von Lulu and Georgia
Hello,
We are so thrilled to hear that you love our items, and have consistently had great experiences with our Customer support team. We truly appreciate your support, and your wonderful feedback!
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Mya,
We are so glad to hear that your order arrived safely, and just as expected! Thank you so much for sharing your positive experience, and for letting us know how much you enjoy your new rug.
Lulu and Georgia
I love the products
I love the products, but my one hesitancy to give five stars is that it is never possible in my experience to speak with customer service. Sometimes one needs to speak to a real live person.
22. September 2026
Antwort von Lulu and Georgia
Hi Wendy,
We are glad you enjoyed our products!. We understand how important it is to reach a Live Agent by phone when you have questions, and we hear your concerns regarding our current support options. Your feedback is valuable, and we are actively reviewing our processes to improve accessibility, and make reaching our team easier in the future.
Lulu and Georgia
Amazing
I can say so many great things about Lulu and Georgia. They have beautiful wallpaper choices and they deal with my love of samples. All of their stuff is excellently priced and absolutely beautiful. Love free shipping and live the free samples :) and thank you for all you do! Fast deliveries also
8. September 2026
Antwort von Lulu and Georgia
Hi Brandy,
We are so delighted to hear how much you enjoy exploring our wallpaper options, and taking advantage of the free sample offerings. It is wonderful to know that you are pleased with our selection, pricing, fast shipping, and overall service. Thank you so much for your kind words!
Lulu and Georgia
lack of customer service
I received a desk and did not realize right away that it was damaged. I attempted to reach out to customer service, only to find that there is no live agent to speak to, only email communication, which is slow and unresponsive. I want to return the desk but haven't received a response from customer service on how to do so. This has been a frustrating experience.
28. September 2026
Antwort von Lulu and Georgia
Hi Elaine,
Thank you for your feedback. We're sorry to hear that you're not satisfied with the quality of your desk, and that there have been delays in communication with our support team. We see that our Customer support team has assisted you with your return request, and if you need any further assistance in the meantime, please don't hesitate to reach out.
Lulu and Georgia
Ordered ceramic chapel and Tudor…
Ordered ceramic chapel and Tudor home…Love them both! Very pretty! Quality and details were wonderful…😊
29. September 2026
Antwort von Lulu and Georgia
Hi AnnMarie,
We are so happy to hear that you love the items that you ordered! We truly appreciate your wonderful feedback regarding their beautiful quality, and craftsmanship.
Lulu and Georgia
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