oakstreethealth.com Bewertungen 

Wish I could write my experience without it turning into a book. Because of their incompetence, Oak Street Health flatly lied to me about a form required by the Court when petitioning for guardianship. First, they said they didn't receive it by fax, although I have confirmation of transmission. I mailed it Certified, return receipt, and they said they couldn't find it. I drove 80 miles to deliver it personally. All three times, my contact information was included. Turns out they received the form all 3 times, but the treating nurse did not know what to do with it! When a business ignores a form that is captioned by the name of a Court, that is bad. That court form is because of disabled adults not having the capacity to know what they are signing. It does not require a HIPAA release. It goes before a judge and if granted temporary guardianship, that person then has authority to sign the HIPAA release on the patient's behalf to get medical records for filing with the court. But, I was talking to call center people -- not anyone at the clinic, nor their legal department. No matter what number you call, you get a call center, some which are not located in the same State where the patient lives. No matter what issue you phone about, the result is the same; "The care team will contact you within 48 hours." What about 48 YEARS! My sister is 78 yrs old, but the MSN, (not a doctor), thinks that a patient that old who has had dementia for over 8 yrs knows they are signing a HIPAA release form. Recently, financial exploiter number 1 got a HIPAA release form for complicit party number 2, had my sister sign it, so complicit party number 2 then changed the mailing address in my sister's file. In spite of having my contact information, the form was mailed to complicit party number 2 who resides 700 miles away because she is listed as having a HIPAA release. Effectively, Oak Street Health put the information of that form, and the actual form, into the hands of suspect people and obstructed my sister's ability to live her last months in peace with someone she loves and who loves her. I filed a complaint with BBB and the response was, in my opinion, just so BBB won't reduce their rating due to no response, because it was just like the responses you get from the call center, that is along the lines of saying, "we will look into this matter and get back to you". I tremble at the thought that I had to explain this. Oak Street Health's staff, upon realizing they didn't know what to do with the form, rather than lying to me, should have contacted one of CVS's attorneys, or contacted me, and I would have helped them reach court personnel to explain the reason and purpose of that form to them.

At the Mishawaka, Indiana, clinic. I am generally satisfied with my experience. The nursing staff is terrific. I agree with other patients that communication is clumsy and can be slow. A patient portal would be greatly appreciated for quicker solutions. I am unhappy, though, that CVS is the parent company. I suspect there are conflicts of interest as a congressional hearing committee revealed,

The issue is not with Oak Street Health as a provider. The issue is with one of the drivers of the van. I suffer from a disability and have trouble walking sometimes. I parked near the door for a quick run in . The driver pulled up to the door as well and made a point to pull all the way to my front bumper so that I would need to back up before leaving. The manor in which he did it was to indicate that I should not have pulled up there. The thing is, he has no more right then anyone else to park there either. Regardless of both of our bad parking choices, his behavior reflects Oak Street Health. The location is 4401 W Western Ave South Bend IN 46619. I would give a description of him but I believe if this is addressed to the team, he will know exactly who he is.

This is the most frustrating place I’ve ever dealt with. Today the Oak Street Health in Tucson AZ “kicked” me out because my Medicare has a NH address. Medicare is a federal program good in all states. There was no offer to check into it. I have prescriptions and no doctor.

Don’t even bother signing up.

Had a confirmed appointment at the CastleHill medical site. When I showed up I was denied medical help because they said that I did NOT have an appointment. I then showed them the confirmation text that was sent by Oak street. Still, it was denied. The Dominican receptionist was both rude and didn’t bother to check the confirmation. So I walked out vowing never to use Oak Street again.

Well, their stock is rising a little bit the local office that I went to had their hands full with me
I was there four hours was supposed to be 30 minute
Got a lot of stuff done labs neuropathy, test the usual blood pressure height, and weight got a couple vaccines Covid pneumococcal lots of consultation got some referrals that didn’t work out well but it wouldn’t be for a lack of trying

They absolutely never return calls.(in my experience with them 99% of the time would be accurate).
They were in Evansville In and left town without providing me with a venue to get my medication
I was so angry and upset that I called and talked to some young lady I started with you might be the best person in the world but bla bla bla never felt so desparate and disrespected. I have felt guilty every since. I am not a mean and nasty person and I regret letting them get under my skin. I apologize to that young lady but I would never go there again or work there or do anything regarding them or with them.

I have been going to oak street for like two years , I have mixed reviews of these people.Now they closed down the office.I go to and have provided no place for me to go to hell told me to call my insurance provider.What d*** heads . I think of all the folks who are up there at a hard time, getting around, and they just drop 'em, is not provide any kind of help.This company really should not even be in business

The worst medical care I have ever witnessed! My 74yr old mom was a patient (funny they dont even know she's a former patient). When they weren't mixing up her medical records with someone else they were definitely busy not ever returning phone calls. Forget about the doctor who was proficient in explaining a condition but never was prepared (no medical records from previous doctor was obtained in over a year) when i pulled her out of this place they still hadn't received her previous records. I was constantly reminding him of the medicines she couldn't take. The kicker is my mom was sent for a MRI and STILL MORE THAN 60 DAYS LATER NO ONE EVER CALLED TO SAY, DISCUSS, OR EVEN FOLLOW UP THAT MY MOM HAD A STROKE!! DO NOT TAKE YOUR LOVED ONES HERE!!! THEY SHOULD BE ASHAMED TREATING ELDERS THIS WAY! I tried reaching out to corporate several times about these situations no response...

Don’t go here! They tell you each time that this line is being recorded. I know why. Lawsuit against them online. They will make a appointment for you 3 months out, then try to switch you to a brand new doctor without telling you. I’m so glad I called them today to confirm, Got the run around, transferred 3x and each time they tell you by the person you’re talking to, not a computer, THIS CALL IS BEING RECORDED. You NEED to RECORD THEM yourself In case you need to sue. Was told they would call me back to see WHY I was switched to some random new doctor. Nope! Never heard back. I’m so glad I looked at the reviews online, I’m not the only one. IF I wanted to go to a nobody new doctor I wouldn’t have waited 3 months for the doctor I researched . Thank you Jesus for protecting me from these incompetent losers!

Made an appointment online for new patient Medicare consultation. Confirmed appointment for 2 weeks out by text. Showed up at 1:00 pm appointment and front desk said I was scheduled for 2:00 PM. Left and returned at 2:00 pm and they said they were in error and my appointment was for 1:00 pm and could not see me this day, They asked to reschedule for another 2 weeks out, Find another health care provider, This office is a joke!

Not only did they screw up my bloodwork *forgot to do it and threw it out (had to go back and give more blood) and urinalysis but they didn't send half my medical records to MY NEW DOCTOR (who is NOT affiliated with these bogus people) and I was told they are known for this. Vindication? Do not bother with these people. It's like a "pretend" clinic with "pretend" staff. They are all about advertising how great they are. THEY AREN'T. They're awful!

Two weeks to get an sppointment at streamwood location after I fell and hurt my hand. Looking for a new primary

Never work for this company, when you take concerns to them about a patient's bad experience that ignore it and give excuses to not look into it. Some supervisors are transparent and could care less about your concerns or opinions unless they think your important and making them look good by reaching your monthly quota. I stated that all you can is your best and inform them about the benefits of quality care but you can't force people, it's their choice. RW my supervisor didn't care, their only concern was making her quota!!

Waited two hours to find out the NP, Jones, could not do what I needed.

Time at facility was two hours. During that time I was weighed, measured, ask for next of kin info. Total of 5 minutes at most.

Guessing my insurance company was billed for the bogus 90 visit!!!!

Probably wouldn’t recommend.

I had written a complaint about Oak St Health, it is also on Trustpilot, and their reply was:

“Response from the owner 12 hours ago”

“Hi Nancy, thank you for getting in touch with us. Let's talk and figure this out together. Please give us a call at (866) 983-3450 so we can try and resolve your issue.”

So stupid me, decided to call to see if they would truly resolve my issue, so I called and the number was to the call center, I asked if this was the call center and she said yes, couldn’t believe it, call center and you want to resolve my issue’s, it’s not like you are sitting there and I could ask for you, response from owner doesn’t work, you couldn’t even put your name on it. The rep who answered phone was extremely sweet and apologetic about the situation and she was going to send it to whoever, I don’t remember who and they have a 2-day response timeline and I already know that is not true, it’s been over a month already. My experience with Oak St Health has been horrible and when I’ve been reading reviews on Trustpilot and other ones, not Oak St Health page, they are of course good, makes me wish I read before I went, and I will definitely start using it now.

Their reply is an auto-response, so they don’t even know when someone complains. Really shows how much they care—what a bunch of crap.

Never been there. Don't plan to go. If I wanted to visit,q first I must show up to "meet" the dr.s. Take a tour of their facilities. Meet the entire staff. Then they might make an appointment to help me in the future. Do they also want my newborn before I can be seen about my issue? Not interested.

this is the worst run practice I have ever seen, I have yet, after 6 months to see who is in charge.in the last two months they have lost my appoints, ordered the wrong medicine, which put me in a bad position, they refused to see me after telling me to call back in a week if I was still sick. you can never get an appropriate appointment, they are always without any openings. I was their first patient as they have good advertising. today, after total frustration, I told them to forget my name, and I found a new doctor. these people should be put out of business. this all happened within two months of 2026

I understand now what oak tree specializes in helping the elderly, especially single elderly, those that have no family, they take advantage of them in whatever way possible to put the dollar in their pocket but not to help me with my issues, I have\n Been back-and-forth across town 3 times Took me 3 months to get an intellectual cardiogram, and then after it came, nobody could tell me what was wrong with my heart. It's the big joke CV s made a big mistake buying or investing in the oak tree program very unprofessional, it's hard to ever anyone in there. But so be it it's time to go to the big guns. Now I'm tired of playing with your little leaguers.

July 2025 through December 2025 - Absolutely awful Dr Bachiri and practice in Garland Texas. My rides provided by OSH mostly undependable. Many appointments missed as a result. Too often I was given meds I'm allergic to, Dr failed to send prescription on time sending me to ER or just plain wrong for my illness. I've changed doctors/practice now and will never go back.