oakstreethealth.com Bewertungen 

I had great expectations when I decided to walk into an Oak Street health center. I had just retired and OSH advertised that they catered to older adults on Medicare and/or Medicaid. My first day at OSH was not unusual in that I had to take a full physical so that they could determine my health status. After the physical, I was told to schedule a future appointment, so they could give me the results of the test and move on from there. When I returned, I noticed that the nurse who was there during my first visit was replace. The results of my tests were not alarming, although I did have some health issues. I was given prescriptions to deal with those issues, which if I had agreed to, would amount to $800 out-of-pocket ! I told the doctor who was actually a Physycians-Assitant, that I could not afford the prescriptions he gave me. He told me to just purchase the ones that I could afford. For some reason I got the feeling that the staff there was dissapointed that I was not any sicker so they could pump more money out me ... In any case, I scheduled another appointment with the Doctor(Physician Assistant). When I returned for that appointment, I had to wait 2 hours in the lobby because of a staff shortage. After the 2 hour wait, I finally go to see a nurse, not the same one I had seen previously of course, who told me she was actually the Floor Manager there. She made me take another series of tests, but the way she adminsterd those test was Gruff to say the least. I actually felt very nervous and uncomfortable around this nurse. This is when I said to myself, "It's time to go back to my previous clinic", who were not perfect, but at least they were professional. I walked out of the office before seeing the doctor, because I had another appointment. Another issue with OAK St Health is that they use technology to alert/harrass you every other day. They send you alerts every other day by text and email. When you are approaching your scheduled appointment, its 3 text and emails a day. They even send you birthday-cards in the mail on your birthday ! If only they knew that I was not interested in all that bang-wizz stuff just my health. OSH advertises on TV 24/7 even on weekends. They have a special channel where they brag every day about their services. However, if they have to advertise so much, it's probably because their products are not any good.

THEY DONT CARE ABOUT THERE PATYIENTS!!! ITS ALL ABOUT MONEY!!!! FOR THEMIVE BEEN A MEMBER ABOUT 2-3 YEARS WITH ARTHRITIS,& ALL THEY HAVE DONE FOR ME >>>(NOTHING !>BUT GIVE ME STUPID PAIN PILLS!!! THAT DONT WORK AT ALL!!!!,>SINCE AS OF THIS DATE!> AS OF JAN. 4,2026 I HAVENT HEARD FROM THEM IN 6 MONTHS+++ THAT SHOW ME THEY DONT GIVE A CRAP!!!PS.!!!!>>>>> THERE OWNED BY CVS PHARMACY!!! THEY NEED TO BE HEALD RESPONIBILE!!!!!!!!!!

Saw nurse practitioner last Friday. Needed one critical sleep medication called in. Called Monday to check status, clerk said she was sending it in while on the phone. Nada. Called Tuesday am was told first time prescriptions require extra steps, was told I would get a call back in 24-48 hours. Called back around 2 pm and asked if I could be called back before 5 with a yes or no as to medication being called in TODAY so I could order emergency pills from pharmacist. Called THEM back 4 today, was told I would need to schedule another office visit. Told clerk to cancel all future appointments; some child was on the phone babbling then silence. She hung up on me! I will watch them, they will probably bill me for no show on blood work appointment next week. All they had to do was call in one prescription, I am 70 years old and suffer from severe sleep medication. Bye bye zoo.

John Destefano
Durham, North Carolina
To:
Compliance Department
Oak Street Health
Durham, North Carolina

Subject: Formal Complaint Regarding Misleading Visit and Improper Billing

Dear Oak Street Health Compliance Team,

I am submitting this formal complaint regarding a recent experience at your Oak Street health Durham, North Carolina location. I was invited to come into the clinic for what was described as a tour/informational visit, with no indication that the visit would be considered a medical appointment or billed to my insurance.

After attending this visit, I discovered that a claim was submitted to my insurance provider for services I did not request, authorize, or receive. At no point was I informed that the visit would be coded or billed as a clinical encounter. I did not receive medical evaluation, diagnosis, treatment, or any service that would justify a billable claim.

This practice is misleading, inappropriate, and raises serious concerns about billing integrity and compliance with Medicare/insurance regulations. Patients must be clearly informed when a visit is billable, and no claim should be submitted without explicit consent and a legitimate clinical service.

I am requesting the following actions:

1. Immediate review and reversal of the claim submitted to my insurance.
2. Written confirmation that this claim has been withdrawn or corrected.
3. An explanation of why the visit was billed despite being presented as a non‑clinical tour.
4. Assurance of corrective action to prevent this from happening to other patients.

If this matter is not resolved promptly, I will escalate the issue to the North Carolina Department of Insurance, Medicare, and other appropriate regulatory bodies for further investigation.

Don't go there. They only care about money. It's the most uncaring, unprofessional place I've ever been to.. I had nurse practitioner that lied and now I can't get adequate medical treatment

I joined Oak Street health because of their promise on paper that I would have a real doctor. Instead I ended up with a nurse practitioner, who does not communicate with me. They do not have a portal, so after weeks of waiting for blood test results, I went to ask for them. I was told that the nurse practitioner would call if there were issues. Never received a call in spite of several H marks on tests. I had seen the doctor, so I thought he was my PCP. He is not and now he no longer takes new patients. Their lack of communication. is my biggest complaint.

Very nice people.

Will absolutely never use this company based upon their discrimination against white people. We have been searching for a new doctor for my grandmother, but upon seeing the commercials, it appears they only take minorities and this is not what we’re looking for.

I’ve been dealing with Oak Street Health for a couple of years now. Getting a referral submitted correctly or submitted at all is like pulling wisdom teeth! No matter how many telephone calls you make asking where is my referral they keep passing the buck and making false promises that they never keep! Do yourself a favor and search elsewhere for a primary care physician! This place is very unprofessional and they do not follow up or do their jobs! I will be changing primary care physicians after trying to get my lung CAT scan for six weeks now with no success!! The entire office is incompetent! This location was in Dayton Ohio on Wayne Avenue.

Wow keep reading very concerning reviews. “The Owner” always responds with a canned statement meant to convey caring but promises nothing. Seems these experiences need to be shared with the Texas Medical Board

Over the last 4 years I have had 3 different doctors. The biggest issue, j think, is the call center or wherever they manage referrals. They either don't send, send multiples, code incorrectly, and do not call back. I am now supposed to go for PET scan after my lung CT. The nurse at Loyola has called 4 days to get a call back (24-48 hrs. Per Oak St. Hlth.)so that they can schedule the test for cancer. Still no reply. I went into the office today to talk to someone, but all at luch abd waiting for call back. A person has to constantly follow up to get things done. This is THEIR job. I am SO disappointed in them and will have try to find a doctor (primary) elsewhere. These days it's not so easy.

This outfit hires inidan scammers who call American citizens - including numbers on the Do Not Call List - to convince them to use this "service". Apparently, they think that hiring criminals to do their dirty work makes them immune... Wouldn't trust them with a shovel.

no follow up I went to them on October 30 .I've called twice because I had two different x-rays done. I had blood work done. No follow up now. I'm waiting for another callback but you know they're not gonna call me back. I am not gonna go with them anymore. They haven't gotten good reviews I'm going back to my doctor.

What happened to Oak Street Health? I am not sure, but as a patient, it isn't good. If you do get sick, no doctor calls you back anymore. I was scheduled for an appointment at 11AM today. Transportation was scheduled to arrive at 1040AM. I confirmed this appointment and ride by phone twice and once by text. No one called to say my ride was coming, no text message either. I called the local number for OSH, but went to the Call Center. Everyone at the Call Center is polite and understanding, but they too are unable to reach the local OSH. An urgent message was sent to my Care Team and I will receive a call ASAP. Still waiting, I'm now over 15 minutes late for my scheduled appointment and I am still waiting for somebody to notice. This is the 2nd time within the last month.
I just received a call and was told a Lyft was supposed to pick me up. My appointment was rescheduled for another day.

And I’m being nice I’m writing this because I saw a marketing ad walked in for so I thought appt they wanted my insurance I waited, thinking for the Dr well was brought to another office to talk again about insurance I had Medicare and Medicaid which always covered it before oh no they preceded to tell me that they accept Medicare but they send the bill to me and then I am responsible to make sure bill is paid even though I have no copay so I’ve been sick lately knowing I would forget ,Any other Dr I had before do there own billing something was up they wanted chk or mo. I told the rep I wasn’t interested again not good enough she tried keeping me and family member in the room. I became very angry and said get out of my way. I can’t speak for other locations but this happened in Pa . So beware!

This is not a jab at the company, but a jab at their marketing partner. Their partner started calling at 5am and would not stop calling until I finanly was able to obtain a local address. I will say that once I was able to talk to a person in your office that spoke english I was able to request that my name and number be removed from your call list. Your partner company will not remove me from your list when I ask they hang the phone up on me.

They really don't care about patients cuz they have big pockets to blast false TV advertisements. My sister has numerous health issues and she's been on the same medications for over 20 years and although her health isn't very good she was at the point where she could actually go out and socialize rather than bed ridden and depressed but after only a month using these jerks she's completely bed ridden and looking worse than I've seen her in years and calls and pleas to take her off their drugs and put her back on regime that was working she's been completely ignored and is just a shell waiting for death 😔

I'll make this brief. I'm a new patient at Oak Street Health. Here are four things I learned I think you should know.

Don't believe the TV commercials. They fear their patients. Office staff is lazy and dishonest. Medical staff is incompetent.

They have two buzz in doors with a security guard patrolling the lobby. I didn't see security guards in their commercials, did you? They fear the patients they are set up to serve.

The Patient Relations Manager (PRM) informed me she doesn't answer insurance plan or billing questions; she referred me to an outside source. In the booklet she hands out, it reads the exact opposite, plan and billing questions are her major responsibility. She was do nothing lazy.

The medial assistant didn't know how to take a blood pressure reading. She fit the cuff on my arm, then walked away, leaving my arm hanging. The arm should be elevated. That mistake can change the reading by 5 to 10 points. It was easy to see she didn't care at all.

I didn't get to see a doctor as advertised on TV. Instead, I got Nurse Practitioner Alesha Kingsby (Alesha Simmons on billing statement). She didn't ask any medical questions. All she wanted to know was if I smoke weed and if I graduated from high school. When I explained by medical conditions, as a nurse she didn't understand them, so she couldn't develop a medical plan to help me. Kingsby/Simmons was rude and incompetent.

The oath of all in the medical profession is "do no harm." Everyone I worked with at Oak Street Health failed their oath.

Fortunately, the Annual Enrollment Period is now. I plan on getting rid of the Oak Street Bums and switch to a provider with professional caring doctors that do no harm.

I needed a prescription for oxygen because my health care plan changed when I turned 65 in July, and the oxygen machine company I was using didn't accept Cigna. I changed to Humana and scheduled an appointment explaining my desperate need for a new oxygen prescription; I had to wait almost 4 weeks for my first appointment. It has been difficult without oxygen, especially at night, so I was looking forward to my appointment. The nurse's aide told me that I would get the prescription on my third visit. According to their protocol, my next appointment would be for lab work, and the third visit would be to review the results of the lab work. I couldn't understand why I had to wait for my third visit. Without oxygen I could have a stroke! It's not about our health, it's about what they can bill.

I am in the process of finding another healthcare provider in my area. I would not recommend Oak Street Health to anyone for any reason whatsoever.

If you want to be insulted and disrespected oak Street is for you. I'm 66 years old and have never been treated like this by any doctor or supposed to be a health provider. Don't let the ads fool you. They don't care if you live or die. It's all about the money. I will never set foot in oak Street Health again.