Onward Homes Bewertungen 1 117

The plumber Darren was very polite and got the job fixed in no time at all. I've now got hot running water again.

The 5stars is all for Michael and his effort in trying to resolve my problem. He was extremely helpful and did all he possible could. I think if he could have fixed the leaking pipe himself, he would have done so.

Dan and Mick did an excellent job working. They were punctual, professional, and clearly knew their trade inside out. The quality of their work was top-notch, and they took the time to make sure everything was finished to a high standard. They also kept things tidy and were respectful of the space, which made the whole experience smooth and stress-free. I wouldn’t hesitate to recommend them to anyone looking for reliable and skilled tradesmen.

Plumber(Darren)was really good, had the job sorted out in no time at all

Very lovely lady came to fix the door, job was efficiently in a reasonable amount of time. Very happy with the outcome.

I moved into a new build in 2024 and I had a problem with the garden and a blocked manhole that contaminated and destroyed the grass for month’s.
Iv have sent pictures off the grass it doesn’t grow its just water logged it patches of mud.it was also reported the tree that’s unstable the branches are scattered in the garden .I reported it to the build team before the sign off .
It’s over a year later and no one has come to sort out the problem.I just want the garden repaired.
I read all the positive reviews

I moved into a new build in 2024 and I had a problem with the garden and a blocked manhole that contaminated and destroyed the grass for month’s.
Iv have sent pictures off the grass it doesn’t grow its just water logged it patches of mud.it was also reported the tree that’s unstable the branches are scattered in the garden .I reported it to the build team before the sign off .
It’s over a year later and no one has come to sort out the problem.I just want the garden repaired.
I read all the positive reviews below

Phone call was to discuss an ongoing Problem concerning an Incident with our Boiler over Easter, when I explained the the situation since it was 1st reported Michael was very Professional, Understanding and Helpful and after much previous negativity from Customer Services he has now enabled us to start a Complaint , something that definitely should not be difficult to start , We are very grateful for his Customer Care skills .FURTHER INFORMATION AS REQUESTED! This revolves around a Situation on Maundy Thursday ( 2nd April 26) we had just got Home from Mass and my Wife turned the kitchen tap on to fill the kettle, there was a very loud bang and water began pouring from the underneath of the Boiler, we immediately had to use bowls and buckets as the water was pouring out onto the floor and over the worktops below ( there’s a small hole in the worktop where a pipe leads down , underneath this is our washing machine) We tried to turn the stopcock off to stop the water but it wouldn’t move , My wife called the Emergency Number and after waiting 30 minutes a Customer Services Rep answered,she explained the situation we were in and how I am a vulnerable Adult due to my Medical Problems ( I have a Chronic Lung Disease and suffer from Heart Failure ) she was told someone would call us back to discuss the problem, after another half an hour of us alternately emptying buckets a Man called Tony called back ( Tony had been to repair a drip from the boiler 2 days before) he said he was the only person on call and would be 2 hours however he did call back 10 minutes later to say he hoped to be with us in half an hour or so , when he arrived he used a screwdriver to stop the water flow and told us he would report back to Onward to say the circuit board was water damaged and some other parts would need replacing due to the same damage, he said someone would be in touch on Tuesday after the Easter Holidays , we explained my Health problems but were told as it was Easter there were no Staff to carry out the Repair, we were left with no heating, no hot water and no shower/bath as we do not have an electric shower, we complained but were given a small heater to use , We very much appreciate it was Easter but it was for us as well and we had to cancel our plans to have some Church friends for Dinner on Easter Sunday, On Tuesday morning we phoned Onward and had to explain everything again and we rein iterated that we were going away to our Sond for 2 weeks and the repair needed doing , after many calls to Customer Services on the Tuesday at approximately 4.30pm we were told someone would be out on Friday 10th , we had to arrange for my Sister to let Onward in which she did but the fitter turned the boiler on then said the Heating and Hot Water were now working so he wouldn’t be replacing the part he had brought with him and he left , My Sister had to go to our House everyday to make sure everything was ok , On Tuesday 21st April while in our Sons someone called Scott called my Mobile, I had spent the previous 2 weeks in bed with a Chest Infection so my Wife answered, she was told the call was to check everything with the job had gone well, My Wife told Scott the story from beginning to end and how shambolic the Service had been and how we’d been told throughout that there was no point in discussing this matter with Management as the job hadn’t been completed and nor could we create a grievance for the same reason, Scott said he would personally take this further and speak to Ryan who was one of the Managers who would have been involved, he assured my Wife that he would call her back by 5pm once he’d spoken to Scott and he never called back ! The call came from Onward as it came up on my phone but on speaking to Michael yesterday (Customer Services) it seems there’s no trace of this call which is actually unbelievable, Michael was really helpful and said he would activate a Grievance on our behalf, I personally find it unbelievable that as one of your Tenants who has never give you a problem in 21 years ( the same age as the Boiler, although it was here before we moved in so it’s older) I cannot Speak to any Senior Member of Staff, if I do not get any further with this matter I now fully intend to take this matter further!

The operative was very friendly and helpful, did an excellent job.

Carl dmc came today to do some work in my home, even though I wasn't notified about this appointment (not carls fault) he was very friendly and did the work very fast, professional and left work area clean. Thank you Carl

Onward customer service is great. But theory contractors AXSIS are a circus outfit of an company do bare minimum and tell the Tennants their wrong and dont know nothing and treat you as if your stupid. Always cancelling and re-arranging appointments constantly and rather than do a proper job or investigate why problem happened and what extent of the damage the problem as caused. I've been having issues with bathroom for 6 years and because of the quick fixes and lack of doing a proper job the extent is worse than what it was at beginning I'd they done job properly and listened to me

Hope when onward bring there repairs in house for my area they dont bring the trades men across that been taught bad build practices

Had Steve and Paul do some work at my house today, really polite and friendly and as a young mum I didn’t feel uncomfortable at all as most of all they was funny and went above and beyond for us. Unlike many workmen that have attended before!
Thanks so much 😊
Have a great week 😀

Carl dmc - Lovely man, very polite and nice!

I was very happy with my experience today Micheal even asked me if I was sure I wanted to cancel a job that I felt was no longer necessary so a customer service job very well done

Answered and dealt with my query efficiently and was very polite. I received an Email to say that my request had been dealt with shortly after I called.

Really good really good understanding

Mark on the mould team
Arrived at my home today, to remove mould from my bath rim.
Such a lovely bloke, extremely friendly and helpful, we had a nice chat whilst he inspected the work
He removed the mould promptly
We had a laugh and spoke about our passion for rock music
And found he lives in a town I originate from, small world 🤣
Great bloke, guys like him deserve a good pay rise
Thank you Mark, it was a pleasure meeting you and thanks for the laugh and a job well done .⭐️⭐️⭐️⭐️

Chris

We live at Lyndon House in Gt Harwood. It’s great thanks to our scheme manager, Stacey Whittaker. She’ s great. Always willing to help. Her office door is always open for anyone to talk about anything. She helps sort parties and fun times. Monthly meals and weekly tea and toast.
Thanks Stacey.

Mark did an amazing excellent job to get rid of the mould in the bathroom, he also did the re seal around the bath. I’m am very happy with results. Thank you very much I really appreciate it.

Carl dmc came and sorted mould on my ceiling today and damp covered it all up done a brilliant job lovely guy very friendly would definitely recommend him to do a job for me again :)