Their customer support team is always sooooooo responsive and helpful. Everytime i have an issue retrieving a package, i text their customer support and they get it resolved within 3 minutes. Awesome!... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Mehr ansehen
Unternehmen hat geantwortet
Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Mehr ansehen
Unternehmen hat geantwortet
Susan M is the best!! So professional, meticulous in her search skills and continued to work on the issue until we had a good path of information and a way to find out more. Truly a real Nancy Drew a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Kontaktinformationen
475 Goddard #150, 92618, Irvine, Vereinigte Staaten
- 8553164756
- www.parcelpending.com
4,6
Hervorragend
2238 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Tina was incredible to work with
Tina was incredible to work with! Helped me get fees that were not applicable waived and get a missing package all in about 30 minutes!! So grateful
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Kelley, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Great support provided by Elizabeth…
Great support provided by Elizabeth through text. Quick and easy resolution!
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Had a package marked delivered with no…
Had a package marked delivered with no pickup code, so I texted Parcel Pending support. They responded right away, located the package, and opened the kiosk remotely - I had it in my hands in under 5 minutes. Genuinely seamless. Great support experience.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Abhishek, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
The text feature is amazing
The text feature is amazing. Elizabeth, from the Parcel Pending team reached out swiftly and handled my issue within minutes.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Jazmon, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Good experience
The experience is really smooth. Erika Ramirez-Flores Is very helpful
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Linh, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
With Andrew V’s support I solved the…
With Andrew V’s support I solved the issue.
Thanks.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Heungwook, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Conrad listened to the issue
Conrad listened to the issue, was very professional and escalated to management for additional assistance. I’m confident my issue will be resolved.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Jeff, thank you for your feedback! We're glad to hear that Conrad was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Andrew V was great help in locating my…
Andrew V was great help in locating my misplaced package!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Denny, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Andrew V was very helpful via text…
Andrew V was very helpful via text message support. I recommend doing it this way as a live agent via phone call had an 85 min wait! This was fast and easy.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi GG, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Wrong box opened
I called the company and was quoted a 68-minute wait time, so I opted for the text message option instead. I waited about 10 minutes, and Tina responded to my text.
I provided her with photos and explained the situation. She gave me the option to contact my rental office because they have access to the lockers. I was unaware of that, so I really appreciated her letting me know.
Before disconnecting, Tina said, “Hold on a moment, let me look at something.” She checked the delivery information and noticed that the package had been delivered under my daughter’s name. She then instructed me to go to the locker and enter a code and there was my package!
This package was extremely important because I had just started a new job, and everything I needed was inside. I truly appreciate Tina taking the extra time to look into the situation and help me locate it.
Thank you again, Tina, for your patience, professionalism, and excellent customer service. You went above and beyond to help me, and I’m very grateful! ❤️
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Apple, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. She goes over and beyond to assist her residents. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad Bishop
Elizabeth was an amazing help and was…
Elizabeth was an amazing help and was able to help open my box remotely, over text, and in less than 5 minutes!!!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Mill, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Andrew V did a phenomenal job helping…
Andrew V did a phenomenal job helping me obtain my package code and closing a duplicate account that was on my profile! Thank you Andrew!!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Talia, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Such a helpful quickly handled issue
Such a helpful time quickly figuring out the issue and resolving it
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Julia, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Antwort von Parcel Pending by Quadient
Hi Chelsea, thank you for your feedback! We're glad to hear that Hope was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Tina was extremely helpful in resolving…
Tina was extremely helpful in resolving the issue quickly.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Skip, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Quick problem solving with 0 hassle
Has a problem with the delivery box at my location. Used text chat and Elizabeth solved my issue in under a minute. No issues, no hassles, just solved. She understood immediately what the problem was. Holy cats, you never see customer service like this anymore.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Kenna, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
I was frustrated with being charged for…
I was frustrated with being charged for a package that wasn’t in the parcel locker, I contacted parcel pending thinking it was going to be a difficult fix. Erika Ramirez-Flores helped me out and made the situation so easy to fix. She was helpful and understanding! Thank you so much
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Breanna, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Account Set Up
Called in to get my account set up with no clue on how to navigate it. Eirka Ramirez-Flores was super helpful. Provided me with all the details on the information I needed, verified my information and issued out a quick email for me to fully register my account. Thanks for all your help this morning!!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Quentin, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Chat hotline was easy and effective
Chat hotline was easy and effective. Had a mixup that left a pending charge that they voided for the mishap. Solved in minutes, thank you!
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Stacy, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Very helpful customer service and…
Very helpful customer service and especially by Erika Ramirez-Flores.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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