Their customer support team is always sooooooo responsive and helpful. Everytime i have an issue retrieving a package, i text their customer support and they get it resolved within 3 minutes. Awesome!... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Mehr ansehen
Unternehmen hat geantwortet
Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Mehr ansehen
Unternehmen hat geantwortet
Susan M is the best!! So professional, meticulous in her search skills and continued to work on the issue until we had a good path of information and a way to find out more. Truly a real Nancy Drew a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Kontaktinformationen
475 Goddard #150, 92618, Irvine, Vereinigte Staaten
- 8553164756
- www.parcelpending.com
4,6
Hervorragend
2238 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Andrew V was super helpful and…
Andrew V was super helpful and efficient!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Margot in the customer service desk…
Margot in the customer service desk through text is amazing! she helped me with a locker I thought I would not be able to open!!!!! AMAZING customer service!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Maria, thank you for your feedback! We're glad to hear that Margot was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Antwort von Parcel Pending by Quadient
Hi Ashlynn, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Misleading services. Advertising as a multi carrier but is only accepting Royal Mail
Installed a parcel locker at Morrisons Pinchbeck Spalding, Lincolnshire which has the logos of UPS, DPD, Royal Mail and Evri yet the locker is only accepting Royal Mail parcels. Why are you advertising this locker as being a multi carrier drop off / collection point when in reality it’s only accepting Royal Mail parcels. Very misleading and needs addressing to save people wasting their time going to this locker.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Jack, the locker at Morrisons Pinchbeck has recently been installed and electrical power has been enabled; however, it has not yet been approved or activated for operational use by the carriers. Until the carrier onboarding and activation process is complete, customers should not be directed to use this location. We apologise for any confusion caused by the locker appearing to be available.
Helpful Customer Service
Erika Ramirez-Flores helped solve my registration issue with ease and stayed on the line until it was fixed!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Megan, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Very smooth customer serice
Very smooth customer serice. Andrew V helped me navigate the issue. Great service
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Abhinav, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Katherine Hope was a great help in…
Katherine Hope was a great help in resolving an issue with my Parcel Pending account. I had received pickup codes for packages that could not be located, resulting in late fees and a suspended account. Katherine removed the fees and reactivated my account, which I really appreciate.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Kyu, thank you for your feedback! We're glad to hear that Hope was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Sherri was extremely helpful in…
Sherri was extremely helpful in assisting me finding my packages and updating the app!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Iggy, thank you for sharing your experience! We’re so glad Sherri was able to help you locate your packages and get your app updated. We’ll be sure to share your kind words with her. Regards, Heather
Had some issues with my account- used…
Had some issues with my account- used the text feature and was able to get it resolved quickly and positively.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Shannon, thank you for sharing your experience! We’re so glad our text support made it easy to get your account issue resolved quickly and positively. We appreciate your feedback! Regards, Heather
Quick resolution
I didn’t like that i got charged when the door was malfunctioning but Erika Ramirez Flores was super helpful and service was fast. Thank you Erika!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Levi, Thank you for your feedback. We understand your frustration with the charge and appreciate you sharing your experience. We’re so glad Erika was able to provide fast, helpful service and get things taken care of for you! Regards, Heather
Erika Ramirez-Flores was very helpful…
Erika Ramirez-Flores was very helpful and professional.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Anthony, Thank you for the wonderful review! We’re so glad Erika was helpful and professional. We’ll be sure to share your kind words with her! Regards, Heather
Tina helped me out with restoring my…
Tina helped me out with restoring my account super fast. I had to drop a new CC into the app and it didn’t update for several days. Tina killed it off in less than 5 min. Thank you!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello James, Thank you for the great review! We’re thrilled Tina was able to restore your account and get everything resolved so quickly. We’ll be sure to share your kind words with her! Regards, Heather
Hope at the customer service office is…
Hope at the customer service office is very kind and helpful. She helped solve an issue for me
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Alex, Thank you for the wonderful feedback! We’re so glad Hope was kind, helpful, and able to resolve your issue. We’ll be sure to share your kind words with her! Regards, Heather
Outstanding service!
Parcel Pending is great service, their support has been great and they are super fair whenever issues come up. After a package of mine got jammed in a locker and my apartment complex needed to manually open the door, I forgot to stop by the storage locker room to re-input the code to clear it out of their system. I contacted support and explained the issue to them and Tina voided my late fee, while marking the package as being picked up!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Jordan, Thank you for the outstanding review! We’re so glad Tina was able to quickly resolve the issue and make things right. We’ll be sure to share your kind words with her! Regards, Heather
Responsive and adaptive to change in a…
Responsive and adaptive to change in a dynamic delivery environment.
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Wayne, Thank you for the great feedback! We’re pleased to hear that your experience has been responsive and adaptable to your delivery needs. We truly appreciate you taking the time to share your experience. Regards, Heather
Hope was extremely helpful in trying to…
Hope was extremely helpful in trying to find a missing package.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello Krishna, thank you for sharing your experience! We’re so glad Hope was helpful in assisting you with your missing package. We’ll be sure to share your kind words with her. We truly appreciate your feedback! Regards, Heather
I honestly thought it was going to take…
I honestly thought it was going to take all day to get in touch with someone. Nope like a min or 2 later a rep named Elizabeth gave her my info and I got access to my parcel account again. Best part it was all thru txting even better!
Thanks Elizabeth..
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hello John, thank you for sharing your experience! We’re so glad Elizabeth was able to assist you quickly and get you back into your account. We’ll be sure to recognize her for providing such great service. Regards, Heather
Parcels could not be collected
Parcel could not be collected as the locker keeping showing message "service not available contact call center" Correct collection code was entered multiple times but no success
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Kshetij, we do apologize for the incovenience you have experienced with our service. Please email me directly if you need further assistance. I will have a specialist reach out to you right away. Thank you, Brad Bishop b.bishop@quadient.com
Jorge Rodriguez was the best!!
Jorge Rodriguez was the best!!! He was so nice on the phone and he helped me locate my package.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Kristin, thank you for your feedback! We’re glad to hear our customer service team memberJorge, was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Very helpful an quick
Very helpful an quick, appreciated the SMS text communication
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Parcel Pending by Quadient
Hi Nick, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
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