Perfect Pet Bewertungen 

Quick and easy with pleasant helpful operator

Customer representative wasn't able offer a reduced premium I asked for but offered me other options one of which I took. Overall happy with the outcome

Oliver was really helpful discussing my claim for my cat. I have always had a good experience with perfectpet so far!

Robyn the call handler was very well informed, polite and helpful. 4 stars because the elite plus policy level of cover is very poor and unable to leave before the end of the term because I’ve had a claim. Top: read the full policy document paying particular attention to ‘vet fee sub limits’ before signing up.

Fast response from Ellie. Really helpful

DO NOT USE THIS PET INSURANCE COMPANY!

One star is one too many for perfect pet insurance!

I suffer from Alzheimer’s and dementia, we recently lost our family pet, when we called to tell perfect pets of the bad news, the lady on the phone showed no compassion or understanding at all.

Instead, she informed us that we had entered into a contract with perfect pets, and although our dog sadly had to be put to sleep, they want us to keep paying his monthly premium for the remainder of the term, which is in 2027, even though he is no longer with us.

This is absolutely shocking!
I can no longer drive or work because of my illness, but if I were able to still drive and my car was in an accident and written off, and my insurer paid out - they would not expect me to keep paying my insurance premium afterwards. However for some reason, perfect pets think it is reasonable and ethical to expect owners to keep paying long after their pet has passed away because they have paid out earlier in the policy term.

This is absolutely disgraceful and this is not well advertised in the terms and conditions!

EVERYONE SHOULD BE AWAY OF THE DISGRACEFUL COMPANY!

Go elsewhere if you want a proper service and proper, FAIR cover!

Shame on you perfect pets!

AVOID! scammers. They will NOT pay out any money and wriggle out of every claim

Nancy was very helpful and informative

Quibble over breed of dog she is more than two breeds ,but apparently that amounts to a cross ridiculous.

James was really understanding and helpful. He supported me and resolved my concerns quickly. A very good representative for the company, I am a long term customer and have just renewed for an another year based on the service received.

Absolutely disgusting service from this insurance company! I called today to notify them that my 11 year old French bulldog, sadly had to be put to sleep 2 weeks ago.

The agent that I spoke to, who would seriously benefit from some training in empathy and compassion, told me that I still had to pay his monthly premium for the next 6 months (even though he is no longer with us!) because they paid out on less than 30% of the total cost!

This company is an absolute joke expecting me to continue paying a premium for my dog that is no longer alive! They expect me to keep paying until well into 2027!

When I questioned this, the agents level of understanding was “well you have to pay because you agreed to a 12 month contract.”

I would seriously advise anyone who is considering this company to think twice and I will not stop educating people about this disgusting company!

I rated you 1 star because it was the lowest I could go… you deserve a zero! Your customer service is shocking, I was not even passed over to the bereavement team, and for your agent to smugly say at the end of the call “enjoy your day” is nothing short of sickening considering I was calling to ask about a deceased pet.

Absolutely no level of compassion or understanding!

AVOID THIS COMPANY LIKE THE PLAGUE!

Assisted by Oliver today on phone. Everything was swift and super helpful whilst on the

Polly was professional, supportive and friendly. She resolved my issue very promptly and efficiently.

Friendly Efficient service

Jake was very helpful. Talked me through different options for my renewal to keep costs down for my older cat. Also answered any questions I had and made the process and stress of pet insurance relaxed. Great excess cost at only £99. And cover for each condition rather than just an annual option. Thank you! (Didn't know about the each condition cover until I was told about it)

Patrick was very helpful! Went above and beyond to resolve my issues.

Sophie was amazing with me!
I was a little stressed on the phone so at times I didn’t really make sense-she was very patient and a bubbly personality-can definitely tell it shone!

Helpful response although we still have to consider options on renewal due to premium increase

Jake listened to my request, and was really helpful. He explained clearly my options. He was warm and friendly. We got everything resolved quickly with the best outcome.

Polly who supported me on the claims line, was an excellent example of what customer support and service should be particularly given the sensitive nature of pet insurance. I just had an upsetting situation with my cat being really unwell and she went above and beyond. She was very knowledgeable about the claims process the policy and explained everything in detail, was very knowledgeable and took the time to really walk me through the claims process. She also really showed empathy compassion and understanding in supporting me through this time. This is one of the best discussions I’ve ever had with an insurance company. I will definitely continue to insure my pets with perfect pet after this experience.