Perfect Pet Bewertungen 

The Lady in customer services today was absolutely brilliant.
I wanted to renew my Dogs policy but up the yearly cover.
She understood exactly what was required and gave me precisely the cover needed at an amazing price.
I forget her name but she deserves"5stars"for her professionalism
Regards Gordon Dickson

Robyn could not have been any more patient and kind. When coming on the phone I was upset, anxious and did not understand my policy. Robyn answered all my questions, with genuine compassion and listened to my concerns. This is rare in customer service now a days, where someone cares as much about your situation as you do. I have been with perfect pet since I got my pup, due to members of staff like Robyn I would never leave. The support is unmatched.

Really helpful, thank you.

Polly was amazing, so polite, helpful and did what she said she would. Thanks Polly you're awesome 👌

very professional lady dealt quickly with all my queries

George was really helpful and helped me solve the situation

I honestly wish I had never taken out pet insurance with Perfect Pet.

I have been paying my premiums for years, expecting that if my dog was ever diagnosed with a serious condition, I would have the reassurance of knowing I was insured. Unfortunately, my experience has been the complete opposite.

My dog was recently diagnosed with SLO and prescribed treatment by my vet. Rather than dealing with a straightforward claim, I have been left fighting Perfect Pet over costs that I would reasonably expect pet insurance to cover.

The most ridiculous part is the medication.

My vet prescribed nicotinamide as part of my dog’s treatment for a diagnosed medical condition. Perfect Pet decided to class it as a “supplement” and refused to cover it, despite the fact that it was prescribed by my vet as part of the treatment.

Then there is the Ronaxan.

The first course was supplied directly by my vet and was included in my original claim. Perfect Pet refused to pay for it. I was then specifically advised to obtain a written prescription from my vet and purchase the medication through Perfect Pet’s recommended partner site, Hyperdrug.

So I did exactly what Perfect Pet told me to do.

I obtained the prescription. I purchased the medication through Hyperdrug. I paid the money myself. I followed their instructions to the letter.

And then, when I submitted the claim for the medication I had been TOLD to purchase this way, I was faced with further problems getting it reimbursed.

At this point it genuinely feels like the goalposts are constantly being moved.

I have also already paid my £90 excess. My first claim was only £134 in total, meaning that after my excess there is a relatively small amount actually payable. Yet despite paying into this policy for years, I am having to spend an absurd amount of time arguing over every individual element of a claim.

This is not what you expect from insurance.

You pay your premiums month after month so that when your pet becomes ill, you have financial protection. You should not have to become an expert in your insurer’s claims process, repeatedly challenge decisions, obtain prescriptions because THEY tell you to, buy medication through THEIR recommended supplier, and then still have to fight to get the claim paid.

The whole experience has been exhausting, frustrating and completely unacceptable.

What makes it worse is that these aren't unnecessary purchases or things I have decided to give my dog myself. They are treatments prescribed by my vet for a diagnosed medical condition.

I am absolutely disgusted with the way Perfect Pet has handled this claim.

If this is how Perfect Pet treats a customer who has faithfully paid for insurance and then actually needs to use it, I would seriously recommend thinking twice before trusting them with your pet’s cover.

**Paying your premiums is apparently the easy bit. Getting Perfect Pet to actually pay a claim is another matter entirely.**

⭐ **1 star — because 0 stars isn't an option.**

Can only comment about the customer service team, but had a knowledgeable and courteous agent

I was on live chat and they recommended I spoke to an agent and they sorted things for me with good grace and understanding.Shout out to George I lost his service survey.

Becky was very helpful and knowledgeable answering my querie and very polite !

Zero stars if I could. Our dog died. There was 10 months left on the policy. We had the cost of the 10 months deducted from our claim which amounted to hundreds of pounds loss for us out a claim that was hardly worth anything in the first place. Disgusting - how is this morally and ethically allowed?

Very friendly, they are always very helpful when I ring and always are very quick with what I need doing.

James was very helpful and did the utmost he could to try and get me what I needed. He explained it all very well and was patient with myself.

I got the support and information, I was concerned about.

Will was very helpful and professional

My call was answered very quickly and I was given all the information and support I needed. Ellie was very kind and professional throughout the call.

Personable and knowledgeable representative who quickly guided us through the application.

Very helpful and polite.

Jake who I initially spoke to and then Nancy a few days later were nothing but exceptional in there help and knowledge. Thank you both for being so understanding and super helpful

Avoid this company. AVOID AVOID there should be a minus stars as the 1 star is being generous

Absolute rip off. Long story short we insured our new puppy Teddie. An unfortunately he passed away last weekend. I weren't thinking of doing a review but here it goes. My dog took poorly in the week which resulted in going the vet on the Friday. On the Saturday we had to rush him to out of hours vet an within 30mins of us being there we lost him. It was such a shock an as you can imagine it cost a bomb to do as they say its more expensive to leave this world than it is to come into it. Obviously its not about the money but the vets told us to claim on the insurance so we rang on Monday. To be told we had to pay £90 excess which we did know then told us if we make a claim we were told we'd have to pay the next 7months of the policy for a dog I no longer had. As you can imagine it was bad enough then you ring the insurance for help after pressing the option that it was sensitive and to be understanding. Its an absolute disgrace how there allowed to do that when people are at there worst. My dog died so suddenly an to top it off the insurance wanted me to keep paying the insurance for my dog. It resulted in cancelling it as it worked out by the time id paid the excess an the insurance policy in full I may of owed them money. PLEASE PLEASE AVOID they are con artists an take advantage of your weakness/grief. I've never heard such a disgusting request they must rip off so many people. Its not right.
Even if I can prevent 1 person but being insured by these it'll be worth this review. AVOID AVOID AVOID