Robyn the call handler was very well informed, polite and helpful. 4 stars because the elite plus policy level of cover is very poor and unable to leave before the end of the term because I’ve had a c... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jake was very helpful. Talked me through different options for my renewal to keep costs down for my older cat. Also answered any questions I had and made the process and stress of pet insurance relaxe... Mehr ansehen
Unternehmen hat geantwortet
I emailed the team prior to renewal stating a competitive quote. An Agent called me back within two days to explain my renewal premium, he then offered other options on cover and price. He Listened... Mehr ansehen
Unternehmen hat geantwortet
Great experience with Perfect pet - so polite and clear. Had issue relating to existing policy covering operation 4 days before expiry of existing policy to be told the claim is still covered despite... Mehr ansehen
Unternehmensdetails
Über Perfect Pet
Vom Unternehmen geschrieben
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Kontaktinformationen
Warner House, SP1 3TB, Salisbury, Vereinigtes Königreich
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Hervorragend
17 206 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Lilly helped answered all my questions
Lilly helped me to go through some policies and answered all my questions.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Giuseppe.
Really helpful
Really helpful, Jake was great - personable and friendly - thanks so much
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Laura. We are glad to hear that Jake was able to assist you on your recent call.
Very helpful re my policy renewal
Very helpful re my policy renewal, I have a elderly girl who we felt no longer required the top cover we had for her as we would not be putting her through any long term procedures or surgeries at her age. Jake was very helpful in going through a couple of other policies which would cover our girl for any minor ailments. Great service, thanks Jake.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We are delighted to hear that Jake was able to assist you. Thank you for taking the time to leave a review.
Very friendly and dealt with my issues…
Very friendly and dealt with my issues quickly and efficiently. A credit to your team
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Andrew.
Advisor was brilliant
Advisor was brilliant. As a manager of a call centre I can hand on heart say this is the service which is a credit to the business. Well done Nancy
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Jo. We are delighted to hear that Nancy was able to assist you on your recent call. We will be sure to pass this review back to Nancy and her manager for you.
IPhone call
It was a short information call which it was answered very professionally by the phone operator
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Jim.
Polite and helpful
Polite, helpful operator provided me with information I needed.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Richard.
Paige was clear explaining my policy…
Paige was clear explaining my policy and answered all my questions in a very good polite manner and was very kind when I explained my dog's illness.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Charles. We are delighted to hear that Paige was clear and polite on your recent call with us.
Being heard
Given that I suffer from disabilities, I was very happy with the way Becky dealt with the call.
Her customers service was exemplary.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Brian.
Today I had to ask about final vets…
Today I had to ask about final vets bill for our darling boy Teddy who sadly passed yesterday. I was treated with so much sympathy and respect x thankyou . Also explained about cancel of my direct debit that they will take care of for me
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Lisa, we were all so sorry to hear about Teddy. We are glad to hear that our agent was able to handle this tough situation in a sympathetic and respectful manner.
Nancy was fab
Nancy was fab, great customer service and she helped to resolve my query in no time at all. Would highly recommend.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for taking the time to leave a review of your recent call with Nancy Antionette.
Great Customer Service
The agent was very friendly and professional. She listened carefully to my query and resolved it quickly and to my satisfaction.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Julie.
Polly was great help
Polly was great help, very friendly and polite, enjoyed the call with her today.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We are glad to hear that Polly was both polite and friendly on your recent call. Thank you for your review.
Emily was very helpful and friendly
Emily was very helpful and friendly, explaining everything well.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Suzanne.
I have been a customer with Perfect Pet…
I have been a customer with Perfect Pet for a number of years now and have always been happy with their service, today i have spoken with Jake regarding my renewal policy and he was extremely helpful and very professional with advising me about all the options available, fantastic customer service would highly recommend ⭐️⭐️⭐️⭐️⭐️
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We are glad to hear that Jake was able to help you Lee. Thank you for your review.
Very nice agent to do business with
Very nice agent to do business with. Very clear in his information that he provided. Very knowledgeable about the business products
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review.
Getting peace of mind
All of the questions i had about my dogs injury and the resulting claims process for her treatment where answered.
Robyn was very helpful and clear in the answers i was given, excellent customer service.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
We are delighted to hear that Robyn provided you with an excellent, clear and helpful customer service. Thank you for your review.
Antwort von Perfect Pet
Thank you fro your review Jonathan.
Thank you to George who was really…
Thank you to George who was really helpful, brilliant communication would recommend.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Mandy, we are delighted to hear that you would recommend our services. We will pass your kind words back to George for you.
Great customer service and sorted my…
Great customer service and sorted my renewal premium quickly.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Perfect Pet
Thank you for your review Chris.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.