Planet Cruise Bewertungen 

I just cannot get my birthday changed in your record. Without the correction I cannot login to P&O account.

After phone conversation with a helpful planet cruise agent, I still can't get in to manage my booking

After many attempts, we can now update all details. Many thanks for help given especially the agent called Shannaz. Very helpful and follow through the process keeping me informed through out. Thanks Shannaz

Our cruise was spoilt by an agent's absolute incompetency and a second agent's awful couldn't care less attitude.
Will never use or recommend this company again.

Lovely representative, answered my queries effectively and efficiently, very good service when booking a cruise, Would anticipate any further calls be of the same high standard and prompt service.

Requested a callback and received this within the hour. Sarah was brilliant with me and my wife helping us look at several options before we eventually decided on our cruise.

Very good communication and professional service provided with my booking.

Glenn at Planet Cruise was clear, efficient and friendly in the enquiry and purchase process.

Its a bit confusing that Planet Cruises and Iglu are one company. The Iglu phone line is awful. They have made is soooo difficult to reach a human with minutes of waffle explaining options and offers.

Although we got the cruise and cabin we wanted in the end, it took a while to get there and cost more.
The booking process on line needs careful scrutiny. Beware of the final screen changing the information you have input and using small print.

WARNING: If you plan to bring a mobility aid of any sort that you can sit on - scooter, wheelchair, walking frame with seat, on a P&O or Cunard cruise, DO NOT BOOK WITH PLANET CRUISE/IGLU!! It's not their fault but P&O does not always keep them up to date with the latest availability. Due to new P&O rules and delayed systems updates, moments after booking, they may tell you there was an error with the P&O system and you will not be permitted to bring the aid. Then they may tell you that there are not enough evacuation chairs and you must book an alternative cruise for the same price (in my case I could either settle for more expensive one and pay more or a cheaper one and lose the difference) or lose 75% of what was paid. They may put you through this cycle multiple times, as in my case, and I'm now having to go on a cruise I have no desire to go on. Makes me sick. If it was an error on their part, they should offer a refund and not pressure you into making a bad choice. I would not book with P&O again as it was ultimately their fault. Now I have an accessible room booked for no reason, paid for at a premium. I will not be able to explore the ship or ports, which were not my choice anyway. Along with the above reasons and the standards dropping so much, I will not be cruising with P&O or Cunard again.

Excellent service by a very polite professional and pleasant lady.

Daniel was really patient and professional at all times. He explained the booking process flawlessly and I recommended a friend book with him too.

Matthew was incredibly helpful and had excellent knowledge of the Ship and best cabin locations.

Helpful and knowledgeable staff guided us through the booking process.

Lynn was very patient and helpfull throughout the booking process. Couldnt contact my friend very easily and had to ask her to ring me back a number of times. But with her help we got there in the end and also added my sister and her partner to the cruise as well.
Thank you Lynn

Dom Crockatt is such a Pleasant Person to deal with and is so helpful nothing is too much trouble for him which is why we prefer to use Planet Cruise for our Cruises as Dom goes that extra mile for you.

As returning customer when booking our cruise went very smooth, Kate was exceptional, getting our cabin which we asked for, will definitely use planet cruise again.

I couldn't disagree more with the description about experience. I have never had such bad service. Every question I ask about my booking takes a week or more, if at all, to answer. I absolutely detest using them, I hate the fact that I have paid them £9000 to be treated so badly.

Kirsty smith was great with us today on the phone
Did everything we wanted Thanks

We have booked a cruise previously with Planet Cruise without any problems. We therefore, thought that we would go back and book a second cruise.
Easy to book on line with good communication.

Start to finish with booking procedure is very good