Amber made our booking so simple. Gave us so much information and detail about the whole holiday, answered all our questions and also tailored the holiday to suit us by making alterations and also ad... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From start to booking a very good experience.got a quote almost straight away.follow up calls with no pressure.when I was ready for booking my agent was extremely helpful trying to sort best options e... Mehr ansehen
Amber was extremely knowledgeable and helpful regarding booking our cruise and stay in Japan. She dealt with my queries promptly and professionally and was able to make adjustments to the package to... Mehr ansehen
I just cannot get my birthday changed in your record. Without the correction I cannot login to P&O account. After phone conversation with a helpful planet cruise agent, I still can't get in to ma... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Planet Cruise
Vom Unternehmen geschrieben
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Kontaktinformationen
1 Quay Point, PO6 3TD, Portsmouth, Vereinigtes Königreich
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
4,8
Hervorragend
12 007 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very easy to navigate the booking…
Very easy to navigate the booking process. I have used Planet Cruise before & will do so again in the future. Thank you
19. Juni 2026
Jamie was patient and provided numerous…
Jamie was patient and provided numerous quotes for me which was very helpful
20. Juni 2026
Always book with planet cruise they are…
Always book with planet cruise they are so efficient , cover everything for you as they think of everything. Never had any issues at all
26. Juni 2026
Emily was very helpful and obviously…
Emily was very helpful and obviously knowledgeable. She gave us some alternatives to choose from and gave honest opinions. We have used Planet Cruise before and had no problems.
27. Juni 2026
Happy to travel with Planet Cruise again
Have travelled with Planet Cruise previously and have always had a great experience. Chris, the rep, was knowledgeable, patient and answered all of my questions while dealing with a dodgy phone signal. He had to call me back which was much appreciated. We've now booked our cruise.
26. Juni 2026
Madeleine was excellent very good…
Madeleine was excellent very good service and advice as usual
26. Juni 2026
Everything was organised swiftly and…
Everything was organised swiftly and professionally. Grace was very knowledgeable and answered all my queries quickly. She beat the lowest price I found by 100 GBP which was fab. Pleased so far but let's see how the aftercare is if I need to use it.
17. Juni 2026
We had a great experience booking
We had a great experience booking with Planet Cruise.
The member of staff we spoke to was most helpful.
It was good to know the price quoted would not increase as some travel companies do.
24. Juni 2026
Jamal is very thorough and a great help…
Jamal is very thorough and a great help in the booking process. Thanks!
17. Juni 2026
Glen was knowledgeable and gave…
Glen was knowledgeable and gave relevant information and advice regarding the cruise I was interested in, his friendly manner gave me confidence to proceed with the booking.
23. Juni 2026
Easy booking with no issues
4. Juni 2026
holiday booking
felicia was patient plain speaking and understanding wish they were all like her i would recommend iglu to anyone who books a holiday.
22. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Change my birthday in your record
I just cannot get my birthday changed in your record. Without the correction I cannot login to P&O account.
After phone conversation with a helpful planet cruise agent, I still can't get in to manage my booking
After many attempts, we can now update all details. Many thanks for help given especially the agent called Shannaz. Very helpful and follow through the process keeping me informed through out. Thanks Shannaz
14. Juni 2026
Antwort von Planet Cruise
Thank you so much for your kind words and for updating your review.
Kind regards
Customer Experience Team
Do Not Recommend
Our cruise was spoilt by an agent's absolute incompetency and a second agent's awful couldn't care less attitude.
Will never use or recommend this company again.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Planet Cruise
Thank you for your feedback.
We are very sorry to hear that your experience with our service was not what you expected.
We aim to provide excellent service throughout the entire booking process, from initial enquiry to post-booking support, and it's clear we missed the mark here.
Our team is dedicated to continuous improvement, and we sincerely hope to have another chance to deliver a significantly better experience for you down the line.
Please accept our sincerest apologies for any inconvenience this may have caused.
Kind regards
Customer Experience Team
Lovely representative
Lovely representative, answered my queries effectively and efficiently, very good service when booking a cruise, Would anticipate any further calls be of the same high standard and prompt service.
20. Juni 2026
Requested a callback and received this…
Requested a callback and received this within the hour. Sarah was brilliant with me and my wife helping us look at several options before we eventually decided on our cruise.
19. Juni 2026
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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