POP telecom Bewertungen 

Mark answered our call immediately and sorted out the problem. He was very calm, patient and helpful, a credit to your company.

Andrew was excellent in every aspect, his patience was unfaltering I am delighted to say he got our broadband up and running again without issue!!! Thankyou Andrew!!

Josie was very very helpful today. Excellent service, thankyou! So far, 5stars for Pop Telecom and 10 for Josie. Hope you get to the Phillipines soon!

Swun was fantastic today, quick to answer, fixed intelligently and efficiently, many thanks, so glad I moved over to this isp.

Abysmal service! I have had little to no internet since 16th August. POP Telecoms customer service is shocking, I've never experienced anything like it. I have called them pretty much every day since the internet started not working and have consistently been fobbed off. Before Openreach were even contacted I was told that I needed a new router but to send this out I had to pay £80 and send back the old one, why would I do that when they state the property is there's I was then offered to pay an additional £2 for some kind of insurance - a total con. No other decent company would be charging this they would just swap the router . They wanted me to stay in all day for Royal mail to collect and inspect my old router which is not something Royal mail do. After an hour arguing this with Mark they agreed to send a pre payment order to send back. New router arrived 4 days later and internet still not working. Openreach instructed to come so had to take another day off work. Openreach couldn't fix the problem and say it is POP Telecom not working. Since 16/08 I have been back and fourth with the technical team who simply do not have a clue Chris and Alfred are a pair of idiots. They speak to you in a condescending tone and constantly say we can't update you as we are waiting on an update from Openreach. There seems to be no urgency and I just keep being told to bear with them and they are sorry for the issues, but rest assured they will fix it. I sent an email complaining about the issues and lack of help from their team on 27/08 but to date have received no response to this email. I emailed a second complaint on 09/09 and no response to that. I have looked to reporting them with the communication ombudsman but surprise surprise when I typed in their company name it was not recognised so unable to log a complaint. Last night when we called POP Telecom again to say that the internet is still not working we were told they need to wait for Openreach to update and just to monitor it. We have wired up our TV to the router as advised by BT but get a pixelated picture and then this also cuts out. Can't join the Wifi on the TV, phones or Laptops or the ring doorbell so there is obviously a very clear problem. I'm sick of being fobbed off by these clowns. I appear to be in contract with them until Jan 2028...... I think not! My Direct debit is being cancelled and I will be going elsewhere. As they have not provided me with a service for almost 30 days they don't have any chance of getting me to pay an early exit fee. Avoid at all costs!!!!

Horrible horrible service. Took money MULTIPLE TIMES from my account weeks before my so called go live date. Which came and went and still haven’t received so much as a router. Will be reporting FRAUD to my bank in order to try and reclaim my money back.

I’d suggest you use a more REPUTABLE provider such as Virgin Media or BT. Definitely worth the few quid more not to be STOLEN from.

If I could give no stars then I would. Absolutely useless company. My elderly mother-in-law (88yrs) agreed to another contract with this company but this time she had to change to the digital landline. Well, I have already changed over (I’m with BT) and I had no problems whatsoever. However, she’s had nothing but trouble. Calls will just cut off or there will be no phone line at all. I’m a power attorney for her so I have been trying to sort this but after so many attempts this problem still keeps recurring. The latest is that she was told she’d need to get a new handset. I checked online to see if her phone make/model was compatible with the digital line and it said yes. I’m at my wits end trying to get them to sort this once and for all. Shes literally paying for a service she’s not getting and that’s just not good enough. DO NOT USE THIS COMPANY!

PopTelecom escalated my bills from £28.90 to £54.28 over two years. I have written a formal complaint and they have not acknowledged it. On phoning, I am promised a call back which never comes. They owe me £272.

Andrew was a great help and reconfigured my broadband in quick time

Excellent service from Josie. She was professional, helpful and above all patient.

After having bad experience with other people at Pop Telecom. Trying to sort my new router out with my digital phone line. Josie was very helpful, listened, explained what she was doing and fixed the problem finally

Josie was very helpful & patient with me as I struggled with Poptelecom's bizarre IT system & password nomenclature

A very helpful and efficient customer service agent.

Upgrading of broadband
The initial upgrading went well and communication was good, However my parents were told the porting would take 48 hours - it took 3 weeks - the are 92 and were unable to receive calls in for this time - missing important hospital calls. After contacting for a 3rd time I finally got help - Josie was helpful and efficient and solved the problem. I would give Josie 5* , the previous communication was unfortunately not good hence 3* only

Andrew Of Customer Service Was Good Tnank You

Had issue setting up the router. Was on call- put through quickly to josie from the technical team. She was quick and extreme helpful - stayed on call while I set up everything and did not rush me. Excellent work from Josie and team!

Andrew was great , he assisted me with my query !!!

Joined today, services go live on the 21st yet they charged me from the 15th to the 30th. Phoned up to find out why and when im expected to pay this bill. Advisor was useless. Couldnt give me an answer, lied about me swearing and then hung up on me. Still no answers! Disgusting company to deal with. Been a customer for a day and im already thinking about going elsewhere as there horrible

Subject. Regarding ms josie. As I phoned this morning pop telecom customer service to help me to login to my account Miss josie was brilliant she solved the issue smouthely with good maner i am.plessed with her service