POP telecom Bewertungen 

If I could leave no stars I would!! ,out of contract and no information to say so ,bills for a vulnerable lady of 92 went to over a hundred pounds a month and when we tried to leave it takes over a month , no calls within the promised time frame and no replies to my emails after the single email pop sent me asking questions and for confirmation of the cancellation.
AVOID THIS COMPANY AT ALL COSTS !!
POOR SERVICE !!
NON EXISTENT COMMUNICATION!!
MAKE YOU JUMP THROUGH HOOPS TO LEAVE !!

Mark was very friendly and helpful. He worked hard for a good while to correct the problem
Our thanks.

went live today and contacted alfred at pop telecom to check about changeover and he provided data for router and all done within minutes ....could not be faulted excellent service.

I took out a 12-month fixed rate broadband deal with them, after checking with their agent that their product was appropriate for my flat. They sent the router by post, after the cooling off period had ended, and then the router did not work. They refused to cancel my contract even though the router they'd sent me was useless, on grounds that I was in the contract period - due to their deliberate slowness. I would advise everyone to avoid this company as they take your money and don't deliver the promised service.

Josie was excellent- I had a small issue on changeover day with my router and she went away and found the solution, promptly called me back and resolved everything. Very good customer service

Thank you so much to Josie, she was amazing and sorted my wifi out in five mintues!

Spoke to Alfred, really great service. I was struggling with setting up by myself for over an hour, I eventually rang and he sorted it out completely for me in under ten minutes and I didn’t even have to hold the line or anything. Very impressed, should have rung sooner!

Josie was very help helpful and patient with me. I am not very computer aware, and she spent at least 25 minutes walking me through how to reset my internet. She stayed very calm when i got flustered.

Josie helped me get a resolution to my router issue, thanks!

Mark was extremely polite and professional and sorted the problem straight away

Just got set up with POP, we had a small issue setting it up but Alfred was super friendly and helpful and had the issue sorted in no time. Super happy we decided to go with POP, best prices I capsule find without locking into a 24 month contract too!

Received the router on time for my switch over but when I connected it I didn't have any internet.
I called customer service who asked for some photos but they didn't reply until the following day, when Alfred called me and talked me through an installation process from my laptop. This was very straightforward and easy to follow.
If this was required, it should be clearer on your initial instructions because I could have done it myself without losing 2 days of service.
I'm still rating it 4 stars because overall they were responsive, human based customer service which is always a plus, and the issue got sorted on a Saturday.

A bit of confusion to start as the old installation had an RJ45 distribution box but Josie correctly recognised the problem and set me straight.

Josie was extremely helpful, solving our loss of telephone and Wi-Fi very professionally and promptly, getting back when she said she would, and everything else you could hope for. She also responded when I asked her to be clear and realised I wasn't very confident with these technical matters.

Chris was very helpful and professional which really does make a change these days.

Very poor service. A speed test of the supplied equipment showed a download speed of less than 1Mbs. Despite calls to them the service showed little improvement so i cancelled them and then had an enormous bill for cancellation. Thoroughly unprofessional verging on outright fraud. Avoid them.

1/5 stars — Told they'd action my request, then blamed me for trusting them

I signed a two-year contract with Pop Telecom. The paperwork gave me no option to choose my go-live date, and I was later told by message that it would go live on the 16th. Since this would have meant incurring cancellation fees with my existing provider, I contacted their live chat support and specifically requested the go-live date be delayed until the 22nd to avoid this. The advisor confirmed they would action this, and I left the chat satisfied that it was sorted.

Today, the 16th, my service went live anyway. I contacted live chat again to ask what had happened. The first advisor told me there was no record of my request at all. When I pushed back and explained I'd had a direct conversation with an agent who agreed to make the change, they then changed their story — suddenly they did have a record of my request, but claimed it had never been actioned, and told me that because I had no written confirmation, I shouldn't have assumed it would be done.

So in the space of one conversation, I went from "we have no record of this" to "we have a record, we just didn't do it, and that's on you for assuming we'd follow through." Neither of those is acceptable, and they contradict each other.

If you deal with Pop Telecom, get everything in writing — nothing, including their responses to customer requests, seems reliable unless you have it in black and white. Very poor customer service experience.

Keep well clear of these chancers, in my years experience with them I can't understand how they are allowed to run as a broadband provider!

Mark at Customer Service was very helpful, well done.

Very quick response and as a result issue resolved,