Josie was very patient and took the time to explain everything clearly. I sometimes find modern technology difficult, but she made sure I understood each step and never rushed me. Thanks to her help,... Mehr ansehen
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Das sagen Bewerter
Today i phoned poptelecom about a problem i was having with my internet. what a pleasure it was to speak to josie. so very helpful looked into my problem she had the patience of a saint, an asset to y... Mehr ansehen
Unternehmen hat geantwortet
The worst broadband provider I've ever used. Ended up paying considerably higher costs than with much better competitors like Sky for wifi that regularly dropped out or was slow, which led to complain... Mehr ansehen
Unternehmen hat geantwortet
Yesterday I spoke to AJ who was very helpful. I was on my laptop & suddenly lost the Internet. AJ said he would be contacting OpenReach to check our lines. Early evening, I was sorting out some p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
POP telecom
Kontaktinformationen
PO Box 12927, CM4 9YW, Ingatestone, Vereinigtes Königreich
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
4,2
Gut
10 835 Bewertungen
Hat 8 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Agent AJ answers my questions patiently…
Agent AJ answers my questions patiently and is helpful. My question is answered to my satisfaction.
Thanks.
24. April 2026
Bewertung ohne vorherige Einladung
Very helpful customer services staff
Very helpful customer services staff, called me back and help talk through the problem and emailed instructions
24. April 2026
Bewertung ohne vorherige Einladung
Great customer service
I had some issues with connecting to the internet upon starting my service with Pop Telecom. Customer service was responsive, especially a gentleman called Alfred and the problem was resolved and I was compensated for any lost internet time. Very good service. Thanks Alfred
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Hi there,
Thanks for your feedback! We’re glad your issue was resolved and that Alfred was able to help I'll pass on your kind words to him. We appreciate you choosing Pop Telecom.
Best wishes,
Pop Telecom Team
Alfred guided me through everything…
Alfred guided me through everything very carefully and was explaining everything very well and slowly,this guy has a lot of patience since we spent an hour in the previous month trying to fix the issue,and today everything was solved in under 10 minutes with his great help,thank you
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for the lovely feedback. We’re really pleased to hear Alfred was so patient and thorough in helping you, and that the issue was finally resolved so quickly.
We’ll make sure your kind words are shared with him it will mean a lot.
Thanks again for choosing Pop Telecom.
Best wishes,
Pop Telecom Team
Josie was excellent
Josie was excellent. We got cut off after 12 minutes but she called straight back where in my previous experience with other providers I’d have to call back and spend ages going through the issue again. We all know how that feels!!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thanks for your feedback! We’re really glad Josie was able to get straight back to you and make the process smooth especially after the call dropped.
We appreciate you taking the time to share your experience, and we’ll pass your kind words on to her.
Best wishes,
Pop Telecom Team
Josie was very patient and took the…
Josie was very patient and took the time to explain everything clearly. I sometimes find modern technology difficult, but she made sure I understood each step and never rushed me. Thanks to her help, we were able to fix the issue with my internet connection after it wasn’t working properly. I really appreciate her support and clear guidance.Thanks
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your kind feedback. We’re really pleased to hear that Josie was patient and took the time to guide you through everything clearly, and that your internet issue was resolved.
We’ll make sure your comments are shared with her it will mean a lot.
Thanks again for choosing Pop Telecom.
Best wishes,
Pop Telecom Team
Today i phoned poptelecom about a…
Today i phoned poptelecom about a problem i was having with my internet. what a pleasure it was to speak to josie. so very helpful looked into my problem she had the patience of a saint, an asset to your company, not very often you end up with someone like her at the other end of the phone so pleasent too. We need more like josie when dealing with the older generation great girl 100%.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for taking the time to share your experience. We’re delighted to hear Josie was so helpful, patient, and pleasant to speak with while resolving your internet issue.
We really appreciate your kind words and will make sure they’re passed on to her she’ll be very pleased to hear this.
Thanks again for choosing Pop Telecom.
Best wishes,
Pop Telecom Team
Very friendly and answered all my…
Very friendly and answered all my queries
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for taking the time to leave this review.
great customer service
great customer service. no issue getting through to a real human
23. April 2026
Bewertung ohne vorherige Einladung
Lost both Home Telephone & Internet Service very suddenly.
Yesterday I spoke to AJ who was very helpful. I was on my laptop & suddenly lost the Internet. AJ said he would be contacting OpenReach to check our lines.
Early evening, I was sorting out some photos in a folder when I spotted that I had a Internet symbol showing in task bar. My wife also had the Internet on her laptop, and then I checked and found that our Firestick connected to our television. About ten minutes later we had our telephone reconnected.
I spoke this morning to Alfred to update our situation and cancel any appointment booked with OpenReach. He asked me to finish my call, and he rang me back so that he would be sure it waa working.
Both of these agents dealt with my calls in a polite manner.
They are both a credit to Customer Service.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your detailed feedback. We’re really pleased to hear that both AJ and Alfred were able to support you so well and keep you updated throughout the issue.
It’s great to know everything came back online and that Alfred also took the time to call you back to make sure all was working as expected. We’ll be sure to pass your kind words on to both of them they’ll really appreciate it.
Thanks again for choosing Pop Telecom.
Kind Regards
Pop Telecom Team
Very helpful support from Paul
Very helpful support from Paul. He gasped the issues right away. Explained what he would do. Did it. Called back promptly when my line dropped. And called next day to check everything is working.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your kind feedback. We’re pleased to hear Paul quickly resolved your issue and provided clear, reliable support throughout.
We’ll be sure to pass on your comments to him.
Kind regards,
POP Telecom Customer Support Team
Have spoken to Josie today at…
Have spoken to Josie today at Poptelecom.She was helpful and and sorted out my problem with no issues.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your feedback. We’re glad to hear that Josie was helpful and resolved your issue smoothly.
We’ll be sure to pass on your kind words to her.
Kind regards,
POP Telecom Customer Support Team
Alfred was incredibly attentive when I…
Alfred was incredibly attentive when I phoned. He spent afters deal of time on the phone working through troubleshooting. What a kind, patient soul. 10/10 service!!
Well done Alfred
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your wonderful feedback. We’re delighted to hear that Alfred provided such attentive, patient support and took the time to thoroughly troubleshoot your issue.
We’ll be sure to pass along your kind words he’ll really appreciate them!
Kind regards,
POP Telecom Customer Support Team
No broadband
I would just like to highlight the technical support member "Mark".He solved a problem that has been ongoing for over two weeks .After speaking to multiple other technicians also two visits to my home from openreach Mark spoke to me over the phone assured me he might be able to help.He called back after I returned from work and solved the problem.Spot on!Two weeks without broadband,I wish I'd spoken to him first!
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for taking the time to share this with us.
We’re sorry to hear about the prolonged issue you experienced, but it’s fantastic to know that Mark was able to step in, follow through, and get everything resolved for you. We understand how frustrating it must have been to be without broadband for that length of time.
Your comments will be shared with Mark and the wider team as an example of the standard we strive to deliver.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
POP Telecom Customer Support Team
Josie handled my enquiry professionally…
Josie handled my enquiry professionally and politely. She assured me that the refund of the equipment charge that I am due would be handled effectively and without delay - she was excellent
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
We’re pleased to hear that Josie handled your enquiry with professionalism and care, and that she was able to reassure you regarding your refund. It’s great to know she made the process clear and straightforward.
We’ll be sure to pass on your kind comments to her.
Kind regards,
POP Telecom Customer Support Team
I have just upgraded my POP telecom
I have just upgraded my POP telecom, to the Fibre. I was patiently guided through the set up at my end after openreach did the work in my home. Paul was very helpful and patient with me. I recommend POP telecom very much.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Hello Alison
Thank you for your lovely feedback and for recommending POP Telecom.
We’re delighted to hear your fibre upgrade went smoothly and that Paul was able to guide you through the setup with patience and support after the installation.
We’ll be sure to share your kind comments with him.
Kind regards,
POP Telecom Customer Support Team
Alfred was incredibly lovely and super…
Alfred was incredibly lovely and super helpful highly recommended
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your kind feedback. We’re pleased to hear Alfred was so helpful and made a great impression.
We’ll be sure to pass on your recommendation to him.
Kind regards,
POP Telecom Customer Support Team
Josie was very helpful and very quick…
Josie was very helpful and very quick with my request.
21. April 2026
Bewertung ohne vorherige Einladung
Good renewal deal sorted out by Paz
Good renewal deal sorted out by Paz. Never had issues getting through to customer service and always helpful.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your feedback.
We’re glad to hear Paz was able to arrange a great renewal deal for you, and that you’ve consistently found our customer service easy to reach and helpful.
We’ll be sure to pass on your kind comments.
Kind regards,
POP Telecom Customer Support Team
Thank you Alfred for a great…
Thank you Alfred for a great experience. Prompt call, following Openreach addressing the necessary changes at the connection cabin, to ensure all was now working with the broadband service & confirm a credit to my account for the period of no broadband service.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von POP telecom
Thank you for your feedback.
We’re pleased to hear Alfred followed up promptly after the Openreach work and ensured your broadband was up and running again. It’s great to know he also confirmed the credit for the downtime.
We’ll be sure to pass on your kind comments to him.
Kind regards,
POP Telecom Customer Support Team
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