Preppers Shop UK Bewertungen 

I placed the order (and paid) on the 1st April 2026 and still not received the goods. I have been promised a refund and not received that either. I would like a swift resolution. I am very dissatisfied and cannot recommend this company.

Delivery took over two weeks, poor tracking information

Ordered ammo boxes, 50 lbs crossbow pistols, crossbow wax and bolts. The promised 2 week shipping window closes, order doesn't get updated. Month in ask for status update via email. The store claims it will take a bit longer for the crossbows to arrive. Not great not terrible.
Nothing happens, until 2,5 months in the website's order tracking changes status to 'on its way'. Totally ridiculous, the bows miss the summer season completely, but at least I'm finally getting them!
Two weeks go by, no incoming parcel notification, but surprisingly enough an unprompted status update email from the store. I wish I got those earlier too! The store informs me, that they have the crossbows and the bolts now, but the wax and the ammo boxes are now in turn out of stock and need to be refunded! Funny enough the webstore suggests the items ARE still in stock.
I've waited three months, and I can now receive HALF of my order (who knows when even those would've actually arrived), which was officially supposed to be in shipment already!
But that's not all, since the betrayal knows no bounds. The store says they have originally miscalculated the shipping costs: I would need to pay 11,05 € extra, if I still wanted the crossbows and bolts. I guess that's somehow my fault?
Finally confront the company about its behavior in response to the email, list all of the issues I've experienced, demand it to drop the extra postage fee and pay a moderate compensation of 20 € on top of the other returns for wasting my time and causing unnecessary frustration with their incompetence. The big man Lincoln himself replies with a snarky comment, cancels and refunds the entire order. I guess I got lucky they didn't try to steal my money like with some other cases.

It's a miracle this business is still around, one would imagine disrespecting the customers would eventually lead to bankruptcy. Don't even consider!

Excellent quality product and very good and quick delivery

Ordered... waited longer than the stated delivery time, contacted them, nothing.
Same as everyone else has said, they don't hold any stock, but are happy to take money.
Refunded via PayPal immidiately as known scammers

Three weeks delivery with minimal responses to enquiry.
2 menus provided as per description but it was 4 vegetarian pasta and 10 Fish Paella. No actual meat and this wasn't a non-meat selection.
All the same packs of of vanilla biscuits.
The image used is totally misleading.

Don't hold stock that they sell.
Will take your money but will not respond to e-mails other than automated Bot response which is clearly designed to deter and put you off for another fortnight.

PayPal refund was immediate as Shop is recognized by PayPal to be HIGH RISK for buyers.

Poor service. Recommend you look elsewhere.
I had a deadline (which I made them aware of after waiting a week for info on delivery date) and it took 18 days for them to deliver. Unfortunately, this was 4 days after the deadline and despite cancelling the order BEFORE it was posted out.
They only have email contact and do not respond quickly, so that is bad customer service.
Luckily, I can use the equipment as part of an upcoming contract, but definitely will not use Preppers as the supplier. With further orders in the pipeline, this could have been good business for them.
A case of poor service kills repeat customers business.
I suspect they do not hold all items as stock and are subject to the delivery times from third parties.
If you do use them I hope you get better service than I did.

Not very good communication, took a month for 1 half of the parcel to arrive and still waiting for the 2nd part still, emailed countless of times with just an automated response or half hearted awnser, no Telephone number to call the company either

Placed an order but never received updates even after the 1-2 days time to be sent out from the factory, asked for an update and was told “rest assured your order is safe with us”. Maybe day 8-9 emailed again asking if it had been sent as still no update to be once again told “rest assured your order is safe with up”. Got to day 12 (latest delivery day) and still nothing so emailed and said if i don’t see it Monday ild go to paypal to push a refund, the reply i got was unbelievable! “We have suffered an unfortunate stock error on your order” even though my product was available on their site they hadn’t placed an order with their own supplier. Sure thing preppers shop my order was really safe with you!! Shambles.

Kept me well informed from order to delivery.Was more pleased that you had stock of this item.Best kitchen knife in the kitchen.

So much to choose from and great prices, I am retired but building up my emergency rations and your site allows me to purchase at my price level. I do not need to look elsewhere!!

Definitely use a credit card so you can charge back if needed.

Delivery is very slow although the items did eventually arrive. Ordered on the 19/09/26 and arrived on 02/10/26.

They were as described, brand new and the price is competitive. I suspect they dont actually stock a lot of items and have to order them in once they receive an order.

I think most people wouldn't actually mind this if the company were more up front about it at the point of ordering. They put a conservative estimate on the site but then say it may take longer during busy periods which is quite open ended when you dont know when or if the item will arrive.

I did email them saying I wanted to cancel the order at which point it was magically dispatched.

Would possibly order again if I didn't want something in a rush and the item cost is low.

Nothing been delivered yet. Where's my order? Who's supposedly delivered it. At this moment in time, A RIP OFF.

Product good , service shite !

Great site with a big selection of items to browse and buy. Very happy with my first purchase and about to make my second, of many more to come. Staff quick with replies and have a sense of humour; as do I. Think that is important.
And we all need to be prepared. Serious business. Just watch current affairs.
Vincent from Northampton

Lack of communication, purchase took too long to arrive, not kept up to date with problems i.e, waiting for stock to come in. Will not use this company again. Not a nice experience considering this was the first time I purchased from them, unfortunately it will be my last.

Still haven’t received my order, 3 weeks later.

Goods never received and promised refund not paid

I paid for my order on 27 July. The website stated a delivery time of 14 days, but the goods did not arrive.

On 24 August, I asked for an update and was told that the order was clearing customs for delivery on the Monday. Nothing arrived. I emailed again on 1 September and received no response. I followed this up on 4 September and also tried calling a telephone number we found online, but again received no response.

I eventually cancelled the order and requested a refund. On 22 September, I was told that the money would be returned within seven days. That period has now passed, but I have still received neither the goods nor my refund.

The lack of delivery, poor communication and failure to provide the promised refund have made this a very disappointing experience. I would not order from this company again and would advise prospective customers to read the recent reviews before placing an order.