Preppers Shop UK Bewertungen 

Took 2 weeks for my item to be picked , processed and delivered to me.
Tried contacting the company directly to ask for a full refund only for a bot to answer the email saying delays can occur.

Sent wrong item then deducted postage from refund!!

Terrible service took ages to even get the goods and they screwed that up

Company is not too bad on £, but has a great deal to learn about a good customer experience. I ordered an 'in-stock' item, only to find after 2 weeks it was 'stuck in customs'. Why wasnt it marked as 'In-Stock Abroad' instead ? Was it even in stock ? I enquired 3 times total, I got a 'On its way soon' reply then just a vague shipping email ? Shipping from where in the world ? After nearly 6 weeks it finally arrived. Overall other than the 'Order Received' and 'Order in post' emails, if i hadnt chased them i would have heard nothing. The emails i did receive were vague at best. From now on i will order anything expensive elsewhere. Sorry preppers shop, you've brought this on yourselves. A shops rep means everything when shopping online - buck ur ideas up !

I made an order 2 weeks ago. After no further information than "order confirmed" I contacted the sellers to be told it's out of stock. They pushed me to choose another item or take store credit. I chose a refund and won't buy from them again.

Order took nearly a month to arrive, and when it did shelf life for food items varied from 8 month to 5 years. Not really ideal for emergency long term rations.

I will use another supplier in future.

Criminal activity in plain sight. DO NOT USE THIS BUNCH OF CROOKS. I cannot explain in detail the problems of this company. Delivery is supposed to be 12-14 days as advertised. COMPLETE LIARS. Eight weeks later I get my items. I ran out of patience and bought the same items from crossbows.co.uk and my items were cheaper and arrived in less than 48 hours.

Ordered 400 hundred pounds worth of equipment

A WARNING to all who orders from them, they string you on and then send you stuff you didn’t ask for, I placed an order, waited a few weeks, didn’t receive anything or any updates, you have to chase them and ask all the time. Then when you send an email you get an automated response then an excuse of supply issues, then few more weeks after waiting, your asking again, chasing it up and you get something like,

We have spent some time looking through our options and have found a new supplier with better stock quantities and flavour variations. We have a large order from them due in shortly and we will get your order fulfilled with these as soon as they land.
If possible, we kindly ask if you’re happy to keep your order open and we will provide these new rations.
Why advertise “in stock” If they are not available, don’t advertise that they are.
This is what they send for a 7 day ration pack after the fresh delivery of stock.

1 x off BBQ Breakfast beans
2x off Breakfast Burrito filling
7 x off Bean & pasta salad
1 x off Madras lentils
2 x off Kashmiri potato curry
1 x off Beef Nasi goreng
6 x off bbq nuts
2 x off coconut biscuit
2 x off oat biscuits
3 x off vanilla biscuits
6 x off drink powders

What’s advertised is below
Included in this bundle:

14 × Main Meals
21 × Packets of BBQ Nuts
Half of what I received is nonsense, go and look at what’s advertised even the photo on what’s displayed.
Feels like I’ve been scammed, and when you email them all you get is a generic response.
It’s not worth wasting any more time on this back and too, to try and resolve it. I am just going to take the hit on this one, so this is a warning to everyone, be careful think twice before you order and don’t trust the “in stock”, better still find somewhere else to order from.

Quick shipping with orders and reliable stock. The ammo crates are good quality and very versatile.

Terrible company, they told me time and time again my filter would be with me soon, after opening a PayPal claim they said it wasn't in stock, they cancelled my order but still wouldn't refund me until PayPal stepped in.

I've seen a lot of negative reviews for Preppers Shop but I have to say that, overall, my experience has been very positive and most things I've ordered have come through very quickly. There were a couple of orders where there was a delay, and also one item was refunded due to a problem on the website. When I got in touch, the office did get back to me very quickly. The items where there was a delay were food related, so - in the current circumstances - this is entirely understandable. Preppers Shop kept me fully updated as to the supply issues when contacted and also provided an estimated time of delivery, so I cannot fault this whatsoever. They also replied promptly with an explanation for the refund. Perhaps it would be great if they were more proactive in keeping customers updated but we're not exactly in an ideal world at the moment and, as they do actually get back to you in a timely manner, this clearly shows they are making the effort at providing excellent customer service. As I suspect that they are run off their feet at present, I would advise customers to please cut them some slack and be patient! I would also say that it is definitely worth buying from them, items do get delivered pretty quickly and - where there is an issue - they will come back to you. Also, I should add that I am very happy with everything I've purchased. Keep up the good work, Preppers Shop - and many thanks!

Very poor service from this company . There system was showing that we had it available but was told unfortunately the warehouse team are unable to locate it so we must assume this is a stock error on the system.

Unfortunately these items are not guaranteed to land back in stock with us, We can issue either an immediate store credit to use against something else or cancel and refund the order for you. This was after 1 week after ordering not happy and will never use your company again

Absolutely shocking service. If this review could be 0 or minus it certainly would be. Preppers stock levels are complete lies, you order products that state in stock only to find out weeks after they should of been delivered that they haven't even left the dispatching country yet let alone available for dispatch from the UK. Do not believe their messages of reassurance that your order is being dealt with because its not. The list of excuses for why they can't fulfil the contract you have entered into is utterly shocking. If eventually you do receive a delivery it won't be for what you placed the order for and they won't of processed a refund for the items that they can't fulfil. Disgraceful. Nearly a month to deliver only part of an order, all of the order was in stock at the time of ordering!

Awful experience, you’re looking at months for delivery and absolutely no contact or communication. That is unless you go through your bank to claim the money back in which case they take a couple of months to write back to you. Avoid at all costs

I waited over five weeks for my delivery. Most of the food dates run out next year, and they didn't supply all the rations for seven days. Don't waste you money with this company.

Worst company I've ever dealt with. Everything about this company is shocking. I've contacted my bank to report them.

Very disappointed didn’t receive my order and didn’t receive my refund very rude

Awful experience with them.
They described an item wrong and would not pay return postage. They then kept the refund and items and no further reply from them.
There are better places spend your money.

I am adding my voice to warn others not to go near this company. I was searching for something online and this company had the best price and the website looked kosher. I normally check reviews before ordering from somewhere for the first time but forgot this time but I did pay using PayPal and my credit card so double protection. But on getting the order confirmation they had applied 0.99p as "Super Savings Postage" which I thought was odd as one of the items was a cast iron Dutch oven. This prompted me to belatedly check the reviews which are appalling. I sent an email the next day cancelling the order; at this point the charge was only pending on my credit card, but that day it went to posted which meant this company had claimed the money before dispatching the goods. After 48 hours I was able to start a claim with PayPal who immediately refunded the money minus the 0.99p. I then got an email from the company asking the reason for the cancellation, up till then I'd only had an automated email acknowledging my cancellation email. I replied saying it was odd I'd had an immediate reply only after starting the case with PayPal. I then received an unpleasant email saying I had a contract with them when I placed the order and they would take me to court to recover the chargeback fee. This is nonsense and clearly a bullying tactic to get me to reverse the fraud case. In law you have 14 days to cancel an order and the chargeback fee is between the business and PayPal so they can't sue me and they are welcome to the 0.99p to put towards their legal fees 😂. In summation stay away from this company.

I am leaving this review mainly so that the company is aware of my experience with its after-sales service.

I received a brand-new Helle Gaupe knife and immediately noticed a clear crack/gap in the wooden handle. I reported the defect straight away and provided photographs.

The customer service representative said that the photographs would be sent to the supplier to understand the issue. However, the matter was not resolved promptly, and I had to continue following up regarding the return and refund.

I found the overall after-sales communication disappointing. In my experience, the attitude and handling of the situation did not give me confidence that my issue was being dealt with in a straightforward and customer-focused way.

The knife was eventually returned and I received my refund, but the process was much more difficult and time-consuming than I expected for a brand-new item that was reported as defective immediately after delivery.

I hope the company reviews how this case was handled internally, as my main reason for leaving this review is to make the company aware of my experience with its customer service.