Reward Gateway | Edenred Bewertungen 

Quick response to my query and all resolved. Very helpful and Courteous.

After speaking with your helpful advisor I was able to redeem my food voucher, so thankyou very much, I am just waiting for email confirmation.
Kind regards
Patricia

Chasing several cashback amounts for over a month- 'support' staff have been less than useless. No actionable responses. Don't bother AVOID

Reward Gateway continues to deliver strong value as a reward and benefits platform. The account management support has been consistently positive, with a dedicated manager who is responsive and helpful whenever needed. This level of service ensures smooth administration and quick resolution of queries.
The platform offers a fantastic range of discounts, and the Smart Spending app makes accessing savings simple and convenient. Recent improvements in insights and reporting have enhanced visibility and helped us make better decisions. Managing Cycle to Work is also straightforward and efficient, which is a big plus.
One area for improvement is the communications and blog space, which feels outdated compared to other platforms. While Reward Gateway’s primary focus is rewards, refreshing this feature could make the platform more engaging and holistic.
Overall, Reward Gateway is a reliable solution with excellent discounts, strong support, and useful reporting tools.

An absolute joke of a company, app is plagued with bugs and issues.

Attempted to purchase e voucher for a discount at a very popular retailer, only to find out after I've spent my money on it and opened it up, that I can't use it for what I wanted.

Restrictions should be make 100% clear during the transaction on the mobile app, rather than hiding underneath obscure menus and links.

Non-existent customer service after they sold me a gift card that was already used a month before I purchased it. $500 out of pocket and zero customer service. Ridicuolous.

Purchased an instant voucher for b&q only to find out vouchers can't be used on b&q's website if it's by any seller other than b&q which is 99% of stuff on their website. So £100 down on a voucher I can't use. Contacted the online chat for support in getting a refund only for them to say vouchers are none refundable. Feels like a breach of consumer rights, I'll never use them again. For the tiny saving you get it's not worth it for never being able to get a refund

Very easy to use and screenshot for future use. Offering many places to choose from.
Simple and affective.

I had a very disappointing experience with Blue Light Card rewards gateway customer support, specifically with an agent named Kostardin.

During the live chat, I was asked to provide my email address and order number. I shared my email address immediately and then briefly left the chat to check my email for the order number. Within that short time, the agent disconnected the chat due to a so-called time limit. When I reconnected, I unfortunately got the same agent again.

What was frustrating is the double standard. I was expected to respond instantly, yet the agent himself took more than five minutes to reply to my messages. Despite this, he was unwilling to wait even one minute for me to provide the requested order number. I did provide both the email address and order number promptly once I had them.

Good customer service requires patience and basic understanding, especially when customers are actively trying to provide the requested information. This interaction felt rushed, dismissive, and unprofessional. Overall, the support experience was very poor and left me quite dissatisfied

very easy to use and good choice of products

Incredible platform offering fantastic benefits for colleagues. The recognition elements of Reward Gateway allow us as an organisation to customise how we recognise our colleagues to best suit our needs.

The team from Reward Gateway were very helpful in resolving the issue I had with a seller that had a problem with their website which complicated the matters. Very professional service from Blue Light Card/ Reward Gateway customer services.

My evoucher was not set instantly and I have not been able to use it when I would have liked to.

Easy to use website

So easy to chose the voucher and lots of choice

Their portal is in serious need of improvement. I have been using it for a long time, and all of my reloadable vouchers remain visible in the system even after they expire. Once a voucher expires, it becomes impossible to load, but the platform does not clearly warn you of this.

Instead, the system still accepts your payment, takes your money, and then holds it for several days before eventually issuing a refund. This is extremely misleading and frustrating.

To make matters worse, there is no option to delete expired vouchers, which makes the portal confusing and makes it difficult to tell which vouchers are still valid and usable.

On top of these issues, customer service is very poor and unhelpful, which only adds to the frustration. Overall, the experience feels outdated, poorly designed, and inconvenient for long-term users.

Good very nice

Will be great to have more companies on board, such as Aldi and Lidl

RG is a great platform for allowing employees to save money, have their benefits in an easy place to review and send rewards out regardless of employee location.