Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Mehr ansehen
Unternehmen hat geantwortet
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Unternehmen hat geantwortet
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Einbruchalarmsysteme
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Lieferant von Brandmeldeanlagen
- Sicherheitsausrüstungsgeschäft
- Sicherheitsdienst
Über SECOM Plc
Vom Unternehmen geschrieben
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Kontaktinformationen
52 Godstone Road, CR8 5JF, Kenley, Vereinigtes Königreich
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Hervorragend
3521 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Engineer was very professional
Engineer was very professional, polite and a very pleasant person.
30. Juni 2026
Antwort von SECOM Plc
Hi Noel
We're delighted to hear that our engineer provided such a professional, polite, and pleasant experience. Thank you for sharing your positive feedback with us and this will be passed on.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Michael
We're so happy to hear that our engineer was polite, helpful, friendly, and knowledgeable. We truly appreciate your kind words and will ensure they are passed on.
Kind regards.
Lorraine.
Racist driver!
One of your drivers had racially abused us because we never give him way. Silver secom van reg: ME24 DKX . Thursday 25th June at 3:18pm in Colne. Will be reporting to the police as I have video footage of him swearing
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SECOM Plc
UPDATE 2nd July 2026.
Please can you send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Thank you.
Good morning
Thank you for your feedback. I am sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. I have noted the number plate provided and would be grateful if you could send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Kind regards.
Lorraine.
Prompt and efficient service engineer
24. Juni 2026
Antwort von SECOM Plc
Hi sue
We are so glad to hear that our service engineer provided you with prompt and efficient service. We appreciate your positive feedback which has been shared with the engineer and his manager.
Kind regards.
Lorraine.
Driver training needed?
Appreciate that you probably have multiple drivers but one of them was driving stupidly along the A228 this morning. Not the type to write an angry review but he was swerving in between cars, getting right up close behind them... just so dangerous. Why put other people at risk? I mean seriously, I doubt anything will happen and he will continue like that but I would not want to work with a company that is comfortable with their employees driving like that. Will take it down if acknowledged - just a bit of humanity?!?
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SECOM Plc
Hi Lauren
Thank you for your feedback. We are sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. In order that the matter raised can be investigated further, please send any vehicle registration details along with any footage into customerservices@secom.plc.uk and this will then be sent to the appropriate manager for review.
If this information is not available we understand and will ensure all drivers are reminded of their responsibilities.
Kind regards.
Lorraine.
Engineer caEngineer came early as I requested and completed testing quickly.me early as I requested and…
Engineer came early as I requested and completed testing quickly.
22. Juni 2026
Antwort von SECOM Plc
Hi Mr Mistry
We're glad to hear our engineer met your request and completed the testing quickly. Thank you for your feedback.
Kind regards.
Lorraine.
As a longstanding SECOM customer I have…
As a longstanding SECOM customer I have always been impressed with the contact and updates on timing which I needed to make.
15. Juni 2026
Antwort von SECOM Plc
Hi Miss Blois
We truly appreciate your kind words. We are delighted to know our communication and updates have consistently met your expectations as a valued customer.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Debbie
We're glad to hear our engineer was on time, polite and efficient. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Margaret
We're happy to hear that we met your expectations and delivered on time. Thank you for your positive feedback.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Judith
We're glad you found our engineer competent and knowledgeable. We appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine..
Antwort von SECOM Plc
Good morning
Thank you for taking the time to review us. We really appreciate the positive feedback about the service you received.
Kind regards.
Lorraine.
Very good service
9. Juni 2026
Antwort von SECOM Plc
Hi Mr Glithero
Thank you for completing this review and for your kind comment regarding the very good service which will be passed on to the engineer and his management team.
Kind regards.
Lorraine.
Pleasant experience
Pleasant experience, the engineer was very polite and professional. Regards William Power
9. Juni 2026
Antwort von SECOM Plc
Hi William
We're glad to hear you had a pleasant experience and found our engineer polite and professional. Thank you for your kind feedback which will be passed on.
Kind regards.
Lorraine.
The engineer that came was great!
2. Juni 2026
Antwort von SECOM Plc
Hi jessica
We're glad you had a great experience. We appreciate your kind words about our engineer and this will be passed on.
Kind regards.
Lorraine.
The engineer arrived in the allocated…
The engineer arrived in the allocated slot and was very friendly. He was considerate and kept me informed of what was going on.
28. Mai 2026
Antwort von SECOM Plc
Good morning
We are so pleased to hear that our engineer provided such a friendly and informative service. Thank you for your wonderful feedback which will be passed on.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Good morning
Thank you for taking the time to review us. We really appreciate the 5 star review and positive feedback about our service.
Kind regards.
Lorraine.
TOP MAN…
The engineer who came is very helpful and informative when it comes to questions,and that’s what customer service,having worked in the customer service industry.
28. Mai 2026
Antwort von SECOM Plc
Hi Michael
We're so glad to hear our engineer provided such a helpful and informative service. Thank you for sharing your positive experience.
Kind regards.
Lorraine.
Antwort von SECOM Plc
Hi Cathy
Thank you for the 5 star review. We really appreciate the positive feedback about our engineer and the service he provided.
Kind regards.
Lorraine.
A very professional and efficient…
A very professional and efficient engineer undertook our service
20. Mai 2026
Antwort von SECOM Plc
Hi Kan
We're glad to hear our engineer provided professional and efficient service. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
I think it is a waste of time
Always there is a problem with the system goes down few days ago the engineer was her to fit the part but he could have changed the batteries while here, but no few days later another one came to change them and charge me fees to do the job it is ridiculous..!!! what have 2 engineers out in space of couple of days.!?
13. Mai 2026
Antwort von SECOM Plc
Good afternoon
Thank you for your feedback. The matter has been reviewed internally and our records show that the first attendance was for the call out however the second attendance was a planned maintenance visit which typically can take more time. This was the case on this occasion where the batteries were changed as part of the annual service. The second attendance forms part of your annual contract alongside other elements.
Kind regards.
Lorraine.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.