Snapfish Bewertungen 1 128

Their customer service is nonexistent. DO NOT WASTE YOUR TIME OR MONEY. This company SUCKS. It’s all ai chat bots and they don’t connect to a person. This is why all these big companies need to be boycotted.
Shop small. Snapfish is a rip off.

I'm so frustrated with Snapfish! I ordered Christmas cards 2 weeks ago, they came in misprinted. I reached out and they offered to reprint at no additional cost. I WOULD HOPE SO! I did nothing wrong. My proof was perfect before ordering. They did refund my $15 shipping cost, since now the cards would not be arriving in time to send out before Christmas. New cards arrived today and they are still printed incorrectly. Noone is in today, so now I need to wait until after Christmas to just get a refund. Terrible customer service and very frustrating!

I ordered an ornament to commemorate my daughter's wedding. The proof looked perfect, the ornament I received had terrible quality (blurred) and the word "The" for "The Coleman's was cut off. I chatted with a rep who immediately said a replacment would be sent but instead they would make it out of porcelain vs. wood. I asked via chat to confirm it would be replaced on porcelain. I received the replacement (to the wrong address) and it looked exactly the same poor quality. After MANY chat sessions, I was told a supervisor would get back to me within 24-48 hours. I was anxious to get this ornament for their first married Christmas. After many chats and many promises, I still do not have a suitable ornament and have not heard from a supervisor. Never again.

Snapfish has an easy to use website and prices that are very cheap in comparison to other websites. However, quality of prints are poor even with higher resolution images. I had calendars made this year for family members as a Christmas gift and the pictures came out blurrier than expected with the colors slightly off. I also ordered photo mugs for family members and despite those pictures having been high resolution, when they were printed on the mug were terrible and very pixelated. Colors were not representative of the photos (white looked yellow) and faces were very blurry. I will never order from them again.

Wish there was an option for 0 stars! I ordered my husband's most requested Christmas gift, a custom calendar, on 12/9. It took several hours to design, and cost me $20.89. I didn’t log in, assuming Snapfish would be sending a confirmation email. Nope! Radio silence! However, my bank records show they indeed took my $20. Finally on 12/19 I decided to try and contact "customer support". And, like others have mentioned, there is no one live to speak to, only "live agents" in chat, giving infuriatingly canned responses, and empty promises of sending you an email with the resolution. I took it to the Better Business Bureau, and have a complaint active with them. I'm hoping the BBB can help me retrieve the wasted money; Safe to say I will NEVER use Snapfish again!!
**Update: i returned from Christmas travel to find the calendar I had made and very pleased with its quality. Who knows WHEN it arrived-- In time for Christmas? Anyone's guess. (We left home on 12/21, so Snapfish had from 12/9 to 12/21 to get the product to me). Do i feel bad about bashing Snapfish now? A little, but ya know what could have prevented that? REAL communication from Snapfish: starting with confirmation email (You would think that's obvious!) AND a working phone contact, with a human on the other end. So Snapfish moves up by one star, but I will continue to avoid this business....not worth the stress!

No delivery, no updates, no ability to chat if you use Google to sign in to the site, they really don't care if they are late and are very dismissive of the concept of a refund. Avoid if you can!!

I took a lot of time to upload photos from a party and then order from them. The system is very clear and it would be difficult to order the wrong photos. I ordered a lot of different photos and different sizes which I was surprised were taking so long. Then today one arrived - it was of a photo of friend who died 3 years ago. I then logged on to see what was going on and could see that all the other photos = £64 order are of the same photo. I never even clicked on this photo when I made the order and instead I will have screen shoots to prove this. Why would I order so many different orders - i.e. 6 versions of 6 x 4 of the same photo???.. COMPLETELY THEIR ERROR but I cannot read anyone on the chat or email and no phone number. These photos were all to be Christmas presents....

Awful, took my money and my order never arrived. No way to contact them.’Live chat’ is Ai that just gives generic replies. Would never use again.

I wish I could leave zero stars! The worst customer service experience ever! Buyer Beware!!! I ordered 40 Christmas cards with rush delivery- paying over $60!!! When they arrived, the card in the back of the stack had a very large chunk ripped out of it! Any type of quality inspection would've caught it. Now Snapfish is telling me- as a "one time courtesy", they will give me product credit for the future! So I don't even get all of the cards I paid for nor any refund for it. WHAT A JOKE! DO NOT ORDER FROM HERE!!!

Placed an order for a plush arctic fleece blanket with text only and it came today and the text is fine but the blanket is nothing more than a thin piece of felt! EXTREMELY OVERPRICED FOR A POECE OF FELT!

Ordered Christmas cards and paid for expedited shipping on 12/13/25. Snapfish cancelled my order on 12/15 without warning, claiming "invalid address."

I contacted support immediately via their chat platform and provided documentation to prove my address was entered correctly. I have no idea why their system says my address is invalid. My case was "escalated" to supervisor Ebenezer, who took another 24 hours to respond, and then responded with boilerplate language about address verification. This person clearly didn't bother to read the chat transcript because they suggested I made an error entering my address and I should reply with my correct address and reorder.

I replied within an hour, citing the ticket number, and re-explaining that my address was entered correctly. I gave my address again, and I attached additional supporting documentation to prove that what I entered on my original, and what I was entering again, is my home address with a standard USPS mailbox in front. I suggested that since the error was theirs, not mine, perhaps they might offer a discount code so I could further expedite my holiday card order without paying more than my original price.

Ebenezer never responded. No one from Snapfish has responded. ... It's now been over 50 hours since I first contacted chat for help with this, and I've gotten nowhere with them.

The bigger problem: Aside from the inconvenience of having to re-create and order cards elsewhere, and the appalling lack of seriously BASIC customer service skills, the idea that Snapfish automatically cancels orders based on 3rd party address validation rather than simply shipping to what the customer provides is ludicrous. If I enter a wrong address and don't receive my package, that's MY responsibility. But Snapfish has decided THEIR database is more reliable than MY knowledge of MY own address... and that's how you lose customers. My USPS mail carrier delivers to my home daily. I can assure you, it exists. And I should add that I live in a NYC suburb in a house that was built in 1964... not new construction, and not somewhere obscure. I am beyond confused as to why Snapfish has decided that I don't live where I say I live.

I have been a loyal Snapfish customer for years and have always used them to create my personal calendars. Unfortunately, my recent experience has been extremely disappointing and frankly troubling.

While customizing my 2025 calendar, I noticed that Juneteenth—a federally recognized holiday—was missing from Snapfish’s pre-populated holiday list. Even more concerning, there was no option to add Juneteenth under the holiday customization tab, despite every other federal holiday being included and editable.

I reached out to Snapfish multiple times over the past two months seeking an explanation or resolution and received no response whatsoever. The complete lack of acknowledgment only made the situation worse.

As an African American customer, this omission feels dismissive and exclusionary. Juneteenth holds deep historical and cultural significance, and its absence—combined with the company’s refusal to respond—comes across as careless at best and discriminatory at worst. When a company chooses which federal holidays are worthy of recognition, silence speaks volumes.

After years of loyalty, I expected better. At a minimum, Snapfish should be responsive, inclusive, and willing to correct oversights that impact entire communities. Sadly, that was not my experience, and I will be deleting my account immediately.

I used to order from snapfish in the past and the quality was ok but now they emailed me regarding making a purchase every 18 months or they will remove my photos and projects. I deactivated my account with them because it is ridiculous to force someone to make a purchase. I purchase when i want something not because of an email. It almost feels like blackmail!

Snapfish has got to have one of the most horrific user experiences for mailing cards and the like. It has a csv import function for addresses but has a ton of cryptic formatting rules and is completely useless at telling you what’s wrong. Just “something is wrong with your csv” no specific error, no row or column, no way to figure out the problem. It’s as if they lose money by mailing for you and don’t want customer to actually do that.

Most frustrating, terrible customer service I have encountered or should I say...HAVEN'T ENCOUNTERED. My order shipped 12/5, supposed to arrive 12/10; it's currently 12/13 and I can't find anyway to contact them to get any answers. All there sights tell me I don't have an order! There "chat" option is not real; it's all bot! Will never use or recommend this company! They are the absolute worst company I have ever experienced!

Snapfish is very undependable. I spent a SIGNIFICANT amount of money on Christmas cards and paid a SIGNIFICANT amount of money on RUSHED shipping. They did not get the order even close. I was supposed to have my rushed shipping product on December 8th and it isn't even shipped yet on the 13th. I contacted the company twice - the first time, the customer service rep didn't follow through, and the second one only reimbursed me for the rushed shipping. When you order a product and do not get it even close to being timely (they are almost a week behind what I was promised), there needs to be a reimbursement beyond the rushed shipping price I paid for. I would recommend NEVER using snapfish for anything based on my experience with them. Very unfortunate situation! You have lost this customer!

Ordered a custom puzzle and it has never been delivered. Did a chat and the agent reordered the puzzle and said it would be here Dec. 10. The first ordered Nov. 20 and the second puzzle ordered Dec 5 are both stuck in the same place:
12/10/2025, 07:00 am
Shipper created a label, ups has not received the package yet.
This company used to be good but has gone downhill. Also there is no phone number to call. Luckily PayPal , where we have buyer protection has refunded the money. The shipping costs are outrageous.

I placed my order in mid-November. When it failed to arrive, the customer service rep placed a new order, promised by December 10. Once again, the order did not arrive. So disappointing. Would never use Snapfish again.

Two dates for delivery given to me by email, ... still no photos have arrived! No way to contact them for support. Don't use them!!!

Snapfish sent me my personalized Christmas cards with THE WRONG FAMILY on them!!!! Their “customer service “ is a joke. Only online chat with zero resolution.