Swiftqueue Bewertungen 

Soonest appointment for a 5 minute blood test at my local clinic - Ashton Health Centre, was 5 weeks, so I booked only for it to be cancelled 1 working day prior, without explanation, without a courtesy call, without explanation, im now number 17 in a phone queue to get an explanation.
Absolutely diabolical service.

Completely useless system. I get bombarded with texts from my doctors to go for blood tests and yet someone incompetent clearly can’t realise this is a failing system. Can’t search for the location, sticks on ‘all’ services and even still come up with no search results. How do you expect us to book an appointment when the rubbish system doesn’t work. Might as well use a restaurant table booking system instead. I wonder how many millions of pounds they have wasted of tax payers money on this.

This website is about as useful as a chocolate fire guard. Totally not fit for purpose. The morons who designed this want sacking immediately and never let near another public site again!!!!

The giving of the blood is a great deal faster than the booking of the appointment.

Utterly, utterly, utterly unbelievably useless. This idiot system sends you round and around in a loop of looking for your NHS account and then taking you back to the start to begin again. Stress and frustration is all you will get from this system. Designed by cretins and as clear as mud. Please, please, please sort this abortion of a nightmare of a dung heap of programming out!!!!

Why is swiftqueue so shit....why can't they make it simple for people to book an appointment?????????

My Father was booked a home visit due to a failed blood test at the surgery and his reduced mobility - Swiftqueue were the people meant to carry out this visit - No call as advised to book the appointment - They just turned up (seen on fathers cameras) and rang on my fathers door. he is deaf, cannot get to the door quickly and has early stages dementia so is a vulnerable client. The door was not answered obviously as there was no arranged appointment. I have since spoken to the Drs today to ask about the test and advised I did see someone on the camera just turn up but no answer at the door. Swiftqueue closed my dads blood test as there was no answer at the door, they have advised the Drs as it is a home visit they are classed as housebound so they just turn up ? I am shocked and so are the receptionists at the surgery. The clients they are attending are also classed as vulnerable clients therefore they should not be opening the door to anyone not booked or known to be going, and may need assistance to do so. I honestly cannot believe in todays day and age regarding safety around vulnerable clients that swift queue feel this is an acceptable way to operate. Their policy and procedures need an over haul so the clients are getting a comprehensive correct service. My father still needs the urgent blood tetanus but cannot re-book as they will just turn up at the door with no call and cancel the test again. What a ridiculous waste of time, effort and tax payers money for a non-productive service.

Just had a text message cancelling my blood test for 28th August with no explanation why. Same thing happened last month, cancelled more than a week beforehand with no reason given. No phone number to speak to anyone about it. Whole system needs shutting down as not fit for purpose.

I'd give zero stars if I could!
What a useless system, all of a sudden it's become impossible to sign in because they linked swiftqueue to nhs login all passwords offered are rejected, both swiftqueue and nhs!
Completely useless! And this change has been done without any warnings or helpful information on what to do in order to login
So, we've now got a system as useful as a chocolate tea pot in place of a system that did work well

Dedaleus Swiftqueue appears not to be seamless or integrated or in anyway a patient pathway. As there is no possibility of talking to a real person at the company the experience becomes a frightening anxious drift into nowhere land. The local surgery is blocked up with people calling because they can’t make swiftqueue work - currently the local hospital Hertford County Hospital does no appear as an option for a blood test. No reason why given? Is it my fault or the surgery or is the system down. usual basic bad UX -no reasons given for error.

One of the most horrible services I’ve ever used. I can’t even piece my words to describe the completely condescending and utter disrespect we’ve just experienced using Swiftqueue’s eye triage service. Why do people have to go through such a horrendous process before accessing eye care? From utter contempt to individuals who are so rude! Who don’t even listen to your complaints and ask you the same questions over again, to treating you with disdain when you actually needed the service, is completely appalling and disgraceful behaviour.

My poor husband was exhausted with the entire horrible experience and if not that his eye was still inflamed, and his employer needed something from the NHS we’d have gone private.

Crappy interface that took so long to navigate that by the time I could log in the time slot had gone. Collecting useless diversity data gets in the way of the process. But then that is nothing unusual in the NHS

I used to telephone and speak to someone to get an appointment for a blood test and appointments were available the next day or the day after. Now having to apply on line the wait for an appointment is over a week and in visiting the chosen site the place is virtually empty!! This is yet another exsmple of outsourcing which takes money from the NHS to provide a useless service. The people responsible for allowing these probably American firms access to public money in this way should be sacked. This type of legalised filching is what is responsible for our public services being in such a depleted state. We are asked to pay more and more tax only to put it into the hands of venture capitalists and others whose greed for money amounts to an illness. I note that it is impossible to contact these horrors. I hope they contact me. I am sick and tired of these vultures!!!!

Whatever Swiftqueue have done to their blood test booking system, it’s useless! I used to be able to book without a problem, but now the link to the NHS app makes it impossible. I have just given up after wasting an hour on this

Tried to cancel and re-book an appointment at the Northampton BTU - Bloody nightmare! What a Cr*p system! Just ended up going round in circles - Not in any way fit for purpose. Ended up having to call and speak to one of the helpful staff there.

A blood test at Petersfield surgery caused severe pain in my left arm. Phlebotomist (no name badge visible) & her assistant Anne lied about the availability of small/ butterfly needles! I know they have them because there is one super efficient kind friendly phlebotomist who always uses them. They eventually reluctantly found a butterfly needle after I’d said that Kirsty always uses them ( kind helpful phlebotomist) but the assistant phlebotomist Anne used too much force on my arm pressing the needle down (totally unnecessary) while blood was taken & afterwards. I had to ask her to remove her finger- she was hurting me. I wanted to complain on the Swiftqueue site but unable to do so. I live with chronic invisible nerve pain & treatment like this is totally unacceptable. I now have severe nerve pain & tingling & numbness up & down my left arm into my fingers. Disgusting treatment & should not be allowed. Listen to patients rather than treat us like shopping items going through a conveyor belt at a supermarket till!

Has worked in the past but hopeless today. Cannot find any of my local sites for blood tests tho I have used them via this system in the past; map of sites resolves to somewhere north of Mauritious! Then there is no access to a human to help. Why is there no help desk for immediate help- other than a form to be completed and presumably answered when it suits them. Why can't the NHS app (usually good for me) provide this service anyway?

If I could give it 0 stars I would. Utterly useless and waste of NHS funds.
Tried to book an XRay at a local hospital.
Unable to even find a hospital on the location field which uses a Address Predictive Search. Eg use London as a location, and it picks up roads with London, all over the country. Enter the correct spelling for a hospital and it won't find it.
If I leave the location field blank and select XRay, it only finds hospitals in Berkshire! I think that this inability to function is enough for the NHS trusts to end the contract.

Swiftqueue could make things a lot better by shutting down and letting a competent organisation deal with booking appointments. It says on the website about better communication but no telephone number or email address is on the website or if it is it is very well hidden. You cannot even give feedback on the site. Maybe this is because they get so many poor reviews. Everything about it is so rubbish and it's the last thing people want to struggle with when they are experiencing health issues. Nice one swiftqueue.

Has to be one of worst platforms for booking appointmemts I have come across - issue is if you log in with your NHS app ...