The Bike Factory Bewertungen 

Received my Specialized Allez E5 2025 bike (which is great) within the time frame quoted at time of purchase, no need to speak with anyone as the bike was delivered via Bike services uk on time and ready to ride. All at a fantastic price.

From initial enquiry to delivery the process was straightforward. Regular updates on delivery etc were also provided.

The bike factory's customer service provided a rapid response to my enquiry about a repair of Assos bib shorts after I have crashed and ripped them. Assos have kindly refunded the retailer and I got a new pair in no time even though I have crashed a week after the 30 day crash replacement period. Big up for both bike factory and Assos.

Supplied a product that was out of srock everywhere else at a keen price with excellent delivery timescale.

Great customer service . Thank you

Good choices, fast delivery

Highly Recommended! Amazing People!

Absolutely amazing experience with The Bike Factory. Flynn and the rest of the team treated me so well from start to finish, everything was catered for perfectly and the customer service was genuinely top class.

I’m absolutely loving the bike, and even when there was a small hiccup with the Orbea factory handlebars, the team handled it brilliantly and accommodated me with even better handlebars without any hassle. Huge thanks to Pete and Carl as well for all their help throughout the process.

Couldn’t recommend The Bike Factory highly enough, knowledgeable, accommodating, and genuinely care about their customers.

Brought a Specialized Rockhopper Sport for our son via the website and according to the manufacturer's size chart. Delivery was white glove which was great. Unfortunately the bike was too small when our son sat on it. Called the shop and spoke to Finn who said to fetch it into the shop and we could swap for another size. Greeted at the shop by Carl who was extremely helpful and swapped the bike for the correct size with a small wait while they set the new one up for us. Really helpful staff, lovely shop. Would definitely recommend. Thanks.

Seamless process. Very helpful when I had a query on my delivery

I still haven't received my items.

You gave me confidence in buying from you , and were on the ball with your emails well done

Great price, fast delivery and good communication

Martin has helped sort out the correct wheel after I had purchased one that didn't fit. My low expectations where shattered by his friendly knowledgeable and uncritical approach. He has kept me informed all the way through the returns and reorder process

Fast delivery, great communuication and fantastic selction of products

Very quick delivery

I ended up buying 2 s works venge stems at separate times and both of them came with no cable clamp for under the stem. Contacted them and said they would send out, nothing turned up so i had to spend more money on buying the cable clamps.

9/10

Delivery was just over a week, but regardless, really happy with service.

Just what i wanted thanks
Efficient & friendly bike shop - Use them !! :)