Having bought the wrong light lenses they advised on the correct ones and gave a credit on the returned items without question.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The company did not complete the order, they could not supply all of the items in the order despite advertising them as in stock. In fairness they dive give us a refund for the parts they could not su... Mehr ansehen
Unternehmen hat geantwortet
Nice colourful melamine set of plastic mugs to replace a set bought from JL and suffering from lots of use over 10 years. Will be very useful on picnics this and future summers. Thank you for the reas... Mehr ansehen
Unternehmen hat geantwortet
I didnt purchase anything, but somebody else used my card fraudulently. Towsure acted amazingly in dealing with this. Their level of service was exemplary . Well done in these difficult times
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Towsure - Everything for the great outdoors with cheap prices on camping, tents, trailers and trailer parts, caravanning and motorhome equipment and accessories. Manufacturers and distributors of quality EC Approved towbars
Kontaktinformationen
151-183 Holme Lane, Hillsborough, S6 4JR, SHEFFIELD, Vereinigtes Königreich
- 0114 2503000
- sales@towsure.com
- www.towsure.com
4,6
Hervorragend
8361 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Parts and accessories for Motorhomes
I've used Towsure quite a few times now always had great service.
Great prices and quality products mostly for my motorhome
20. Februar 2026
Antwort von Towsure Products Ltd
Good morning,
Thank you for your review, we are delighted to hear that you are happy with our service.
We appreciate your custom!
Towsure
Not received my awning Towsure uninterested
Not received my awning that the currier put in outside bin without my permission. I contacted Towsure who are not one bit interested and despite them knowing that the currier has not delivered as expected and me showing evidence they are happy to protect the currier whilst knowing the wrong done. Looking at there reviews it seems I am not the only one dissatisfied with this company. I like others before me shall be issuing a civil small claim against Towsure as it is them and not the currier that my contract is with. It is for Towsure to refund myself then if they wish pursue a refund from the currier. I have attached contact names for anyone in the future who may be unfortunate enough to experience the same none customer friendly service as I have received. Ronald Theaker.
09/04/2026 In reply to reply from Towsure who would not know the truth if it him them in the face. Looking at there multiple previous negative reviews they appear to be very good at denying any responsibility for lost and damaged orders. The consumer act is clear in that the buyers contract is with the seller and the sellers contract is with the currier. Towsure are fully aware that the information held and provided by the currier is from 2 years ago and not relating to this delivery. I could not of possibly provided instructions for the currier to delivery my order to my bin when I was not aware which currier Towsure was using also this order was placed in my name yet my wife's name appears on the information provided by the currier hence showing currier is using out dated instructions from my wife's order with currier from 2 years previously. In any event any instructions to leave order in a bin is a last not a first option for delivery first option being knocking on buyers front door then leaving with a neighbour then putting in bin. It is as clear as day with Towsure that they cannot be trusted period.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Towsure Products Ltd
Good morning,
We are sorry to hear that you are unhappy with our service.
We have provided information in relation to your complaint you had set a leave safe instruction to leave goods in your bin. The couriers carried out this request and provided a proof of delivery and you subsequently reported the goods as stolen.
We cannot be held responsible for goods that have been stolen and it remains a police matter.
If we can provide any further information please get in touch so we can support the police investigation.
Towsure
**********
18. Februar 2026
Antwort von Towsure Products Ltd
Good morning,
Thank you for your review, we appreciate your custom!
Towsure
Poor customer service
Ordered a Thule omnistor canopy and only on receiving realised it was too heavy for one person, asked to return it on the 14 day no quibble and advised would be charged £45 pick up which agreed but had not been advised of vat on top of it and 10% charge off overall price. For people in future looking to buy Thule omnistor canopy is far too heavy for one person to handle, would not buy anything heavy again from Towsure
21. Jänner 2026
Antwort von Towsure Products Ltd
Good morning,
We are sorry to hear that you are unhappy with your purchase.
Omnistor awnings are supplied direct from the manufacturer and we simply order the size you specified online at the time of order.
They are extremely large items that are fitted to the side of your vehicle. To return such a large heavy item does have returns costs associated which are clearly detailed before the goods are returned.
It is imperative to make sure when ordering you have researched the size and weight of an item prior to ordering to avoid disappointment.
Towsure.
All I can say is great company…
All I can say is great company fantastic staff i will be buying again from towsure
2. Februar 2026
Antwort von Towsure Products Ltd
Good morning,
Thank you for your lovely review, we look forward to dealing with you in the future!
Towsure
Antwort von Towsure Products Ltd
Good morning,
Thank you for your review, we are more than happy to assist customers with the personal touch. Thank you for supporting our small business!
Towsure
The service and workmanship
30. Jänner 2026
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, it is great to hear that you approve of our service!
Thank you for your custom.
Towsure
Top service
Made an order for goods I had been trying to get for a few months had difficulty as they were new to market, you got them in and on ordering the were dispatched and delivered more promptly than expected.
9. Februar 2026
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, glad we could source your products and deliver promptly.
We appreciate your custom!
Towsure
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
I received good product advice…
I received good product advice regarding the query I had and the delivery was prompt
9. Februar 2026
Antwort von Towsure Products Ltd
Good afternoon,
Many thanks for your review, glad we could assist you with your query!
Thank you for your custom.
Towsure
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, we very much appreciate your custom!
Towsure
Wrong item delivered so didn’t open it…
Wrong item delivered so didn’t open it but got charged £14 95 to send it back and I am still waiting for my refund
6. Februar 2026
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, the return carriage was quoted and accepted before it was arranged.
This is a service we offer however a customer may arrange their own transport separately if they so wish.
Kind regards,
Towsure
Hugely dissapointed !!
Hugely dissapointed !!
Speaking with towsure about a technical issue upon fitting of a new towbar supplied by yourselves - the support was shocking, passed from person to person and onto towtrust - nobody seemed to know their product at all.
As a vehicle workshop with ODIS, it was never made apparent to us that infact a towsure towbar electrics CANNOT be coded without the use of towbar specific software meaning its pointless being sold to ourselves (as an external) due to not being able to code this to the vehicle.
Lesson learnt - ill stick to fitting OEM items in future.
6. Februar 2026
Antwort von Towsure Products Ltd
Good morning,
Thank you for your review, we are sorry to hear you are dissatisfied with your purchase.
It is made clear that vehicle specific wiring kits are for professional fit only and coding is required in most cases. This is why they are not sold the the public unless purchased with a professional fitting option.
As a service centre you chose the VSK kit and this was supplied, issues thereafter if you do not have the coding facility we would involve the manufacturer of the kit for assistance in advising what is required.
If the kit is unopened and within our returns period then you may return this for a refund.
Kind regards,
Towsure
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
Excellent service
Quick telephone call. Efficient, polite and helpful.
Quick delivery.
Altogether an excellent service.
3. Februar 2026
Antwort von Towsure Products Ltd
Good afternoon,
We are delighted to hear that you are happy with our service!
Thank you for your custom.
Towsure
It was so easy to get the right towbar…
It was so easy to get the right towbar and wiring , but as I haven't installed it yet I hope I got the right one 😄.
27. Jänner 2026
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, we appreciate your custom!
Towsure
Excellent service
Excellent quality of the wheel clamp
Delivered in a timely manner and on time.
Good communication of dispatch and delivery
2. Februar 2026
Antwort von Towsure Products Ltd
Good afternoon,
We are delighted to hear that you are happy with your wheel clamp!
Thank you for your custom.
Towsure
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, we very much appreciate your custom!
Towsure
GREAT SERVICE
Goods located on website easily, order process very slick and delivery even better, all within expectations, well done.
30. Jänner 2026
Antwort von Towsure Products Ltd
Good afternoon,
Thank you for your review, it is great to hear that you are happy with our service!
Thank you for your custom.
Towsure
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