ordered £5000 pounds worth of furniture- 2 weeks delivery was stated- still no items arrived after 3 months and had to get a part refund from Paypal- still out of pocket for items we paid via card and no items received- Patrick seems to be the person fronting it- not sure they are delivering any items but are taking customers money and stating delivery delay with no intentions of delivering any items to customers- basically they are fraudulently trading

Tulip Interiors facing financial instability and insolvencies based on Google.
And UK institutions are failing to stop them from trading.

I ordered a table lamp, which never arrived, and plus no communications from Tulip.

I had to waste like 2 months to raise the dispute on Paypal to get my money BACK.

NOT FAIR.

Do not order from this company. Scam. Do not answer the phone, emails etc. I had to go through bank to get money back. Avoid. Supposed to have in stock, still over a month not received anything.

DO NOT BUY
Same experience as other clients. Poor copy cat from China. They offer return but do not reply and still waiting for refund. We will now go to small claims court!

Avoid at all cost

Tulip are thieves and liars. DO NOT USE. They stole £3k from us, never shipped the product, never refunded the money. STAY CLEAR.

We ordered £3,000 of items in January. Delivery was delayed repeatedly for three months, with poor communication, unanswered calls and no updates.

We cancelled part of the order on 31 March and requested a refund. Despite continuous chasing, we received no cancellation confirmation and no refund for a month, so we had no option but to raise a PayPal dispute.

Patrick then called immediately, claiming the items had finally arrived but that he would only ship if we cancelled the dispute because he “had not been paid”. This was not true: Tulip Interiors had taken full payment in January, and PayPal had only flagged a dispute which would be removed if Tulip provided a proof of shipment.

When we spoke on the phone, Patrick repeatedly spoke over me, raised his voice, saying he knows what he is talking about, and pressured me to cancel the dispute before receiving either the goods or our money back - fully knowing that if we cancelled the dispute, we would not be able to raise another for the same transaction. I felt bullied and misled.

Horrible experience: months of delays, no refund, no cancellation confirmation, no updates, and unacceptable conduct. I would strongly advise caution

I ordered in January and the delivery date kept being put back so i cancelled my order. To date I have not received a refund and they are just ignoring my emails and messages.

Looks like I will have to claim from the C/C Company.

...and their accounts are overdue too!! Doesnt paint a pretty picture

This has been one of the most unacceptable and stressful purchasing experiences I’ve ever had.

I paid more than £1,200 in full in November for a coffee table. What followed was nearly 5 months of silence.

No product. No delivery date. No response.

I made repeated attempts to contact the company to get basic information or request a refund — every single one was ignored. It reached a point where it genuinely felt like my money had simply disappeared into a void.

After waiting for months with absolutely no progress, I had no choice but to involve my bank to recover the payment. That is the only reason I got my money back.

Let that sink in: a customer pays over £1,200 and has to go through a chargeback process just to recover their own money.

This is not just poor service — it shows a complete lack of responsibility, transparency, and respect for customers.

If you are considering buying from this company, ask yourself whether you are willing to risk:

Paying a large amount upfront
Receiving nothing for months
Being ignored completely
Having to fight to get your money back

I would strongly advise extreme caution before purchasing.

I ordered a chair from this company and even though the chair was fine when I eventually got it the customer service from this company was dire.
The interaction I had was just awful sarcastic and tbh not very pleasant , the owner ( I’m guessing) really shouldn’t be in a customer based job as his attitude was appalling..

I paid in full for a couple of items from this online retailer, Tulip Interiors, and on neither occasion were the goods supplied. Only after repeatedly chasing a representative named 'Patrick' over several weeks during which I was repeatedly assured that "your order will be with you soon" did it become apparent that the orders were not going to be fulfilled.

Tulip Interiors continues to advertise and accept full payment for products that appear to be out of stock or discontinued. Such items should not be listed as available for purchase. Allowing consumers to place orders and pay in full for goods that cannot be supplied raises serious concerns regarding compliance with UK consumer protection legislation, including obligations under the Consumer Rights Act 2015 to deliver goods within a reasonable timeframe and to ensure that goods offered for sale are as described and genuinely available.

Furthermore, the provision of repeated assurances without delivery, coupled with the continued acceptance of payment for unavailable goods, may amount to a misleading commercial practice under the Consumer Protection from Unfair Trading Regulations 2008.

This conduct is wholly unacceptable, demonstrates a disregard for consumer rights, and reflects extremely poor and concerning trading practices. I would strongly caution other consumers before purchasing from this business!

Failed to deliver part of an order and I ended up having to take legal action via the small claims process in order to get my money back.

Awful company. I ordered some stools 12/11/25 and was advised 4-5 weeks, so I would have them in time for Christmas, so I proceeded with the order. On 30/11 I emailed requesting an ETA to ensure we were still on track for pre Christmas delivery (I was hosting and needed seating!). Never received a response. On 9th December I rang up after still not hearing anything, to be told that as a company they can’t be expected to keep every customer up to date on all supplier delays as this would create too much work for them! I finally got an answer that my stools were delayed and LIKELY mid/end of January (hardly reassuring), but this would be far too late for me so I cancelled the order. I had an email confirming acceptance of the cancellation and told my refund would take 14 working days. It’s now been over 14 working days and I still haven’t got my refund! Honestly, I never write reviews but couldn’t believe the cheek of this company, to take over £1000 off a customer and not refund it! Save your time and energy and buy somewhere else honestly

Patrick was amazing got my dining room chairs very quickly. They are lovely and comfortable very well packaged delivered without any hitches. Would definitely recommend this company and will order from them again.

Amazing Service, so friendly and professional delivery. And the furniture is stunning! I love Tulip Interiors.

Zero customer service at all. Emails, calls, and promises to follow up go unanswered. I purchased a bunk bed from them and not only was there not even an automated order confirmation but the item was not as advertised. Item was said to be solid wood, but only the posts and bed slates were actually solid wood. The rest was MDF. Claimed to be custom made but it had clearly been sitting in a warehouse for months if not years. Quality was poor, items were damaged of missing, and bolt holes were photoshopped in the photo (they provide you with stickers to cover them which don't stay on). Fortunately my husband is handy and could repair and fix the issues, but for almost £2,000 there was zero quality. Emailed and called several times to resolve missing items and things not being as advertised with either no response or promises to follow up that never happen. If you like throwing your money into a pit and not knowing what you will get back, then this is the company for you. It's been nearly a year of my time and back and forth. Really appalling. False advertising and no pride in providing service.

Item ordered was discontinued. I requested a refund rather than an alternative. Over 2 weeks later, awaiting +£2k refund. Having contacted Tulip, they had not commenced the refund and requested bank details rather than processing refund to original payment method.

UPDATE - a refund was processed to my original payment method, and was received 14th May - 22 days after the original transaction.

Excellent service and delivered well protected.
Thank you very much

Absolutely fantastic company to purchase from , couldn’t get my specific item anywhere else at such a great price first class service especially from Patrick , will certainly making future purchases from Tulip

Although it was quite a long wait to receive my order, it is a super quality & Patrick was friendly to deal with. The dispatch from quality control was immediate and the delivery team were delightful!

Excellent customer service
Item was delayed, excellent communication by owners