Phone stopped working. Logged in to chat, and after rep followed protocol to confirm me as a customer, addressed the issue of not being able to make or receive calls, and resolved it very quickly. For... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Phone stopped working. Logged in to chat, and after rep followed protocol to confirm me as a customer, addressed the issue of not being able to make or receive calls, and resolved it very quickly. For... Mehr ansehen
Unternehmen hat geantwortet
I have been using Twigby for my grandkids for several years now and it's been great and verey affordable. The customer service is always amazing.
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Mehr ansehen
Unternehmen hat geantwortet
Robin deserves a raise immediately. Best service I've had all year from Twigby. I hope all customer service experiences can be like this one.
Unternehmen hat geantwortet
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
37130, Murfreesboro, Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast and effective customer support from Scott, it was easy to add and cancel a line
Robin was on my chat. She gave me the response I needed to correct my problem and it was done in less than 15 minutes!
I chatted with Amy. What made the experience great was getting the answer to my question. I was looking for the SMS URL for Twigby so that an app that I am using could send a text message to my phone. She found the info, posted it to the chat, and I'm good to go.
Eric
This company is really the actual best! Best phone company I have ever been with in my life and somehow the cheapest! The price is what brought me to the company, but their customer service is what makes me stay! Scott was great and fixed my problem just now. They are always quick to respond any time I need help. I have 5 lines with them so things come up from time to time. Any other phone company made me so stressed out, but they ease the stress every time!
Robin made the solution for our iPhone very easy and pleasant as well as quick. Thank you so much!
Lisa was courteous and knowledgable. She answered my questions in a way I could easily understand.
I attempted to transfer my service from AT&T to Twigby. I was able to port my number but the phone from AT&T that I bought new and was assigned a recycled AT&T number could not be unlocked because the AT&T customer who previously had my number had an outstanding $5k balance and my phone had been flagged as stolen. I spent 6 hours with AT&T to resolve and everyone was "very sorry" but no one could help me, just transferred me to someone else. Since they were holding my phone hostage, I ended up having to purchase a new phone. The support I have received from Twigby has been the total opposite including Robin's help with getting my currently unusable number forwarded to my wifes phone until my new phone arrives. Twigby support has been everything AT&T's isn't and that is a good thing!
Amy was an excellent customer service rep, she answered all my inquiries and gave me all the info i needed to decide if i wanted to change plans.
Lisa was a lifesaver! I am so happy that my issue was resolved. I thought it was me or my phone but apparently my SIM card kept getting deregistered or something on the carrier connection side so she got me set up with a new eSIM card and hopefully now I'm good to go! THANK YOU LISA!!
Amy is amazing she walked me to all the trouble that I maybe made be myself as a Dinosaurier in cellphone .
She is soooo professionell and kind. She had an answer for everything and told me step by step what it needs to Do on my side. Never give up on me and stayed with me very passion the whole time. I feel like a person with her she really takes care of people . High 5. I will get you more people for your Company. But be aware I Tell them to ask for Amy.
Scott at Twigby answered my question quickly. No delay. Then gave me the link I needed to complete a transfer without even being asked. Great service from Twigby, as always!
Lisa was extremely helpful in helping me set up my new wisephone with my current twigby plan and help in keeping my number
Scott was very helpful and resolved my problem. Thank you!
Lisa was very helpful and attentive
thank you
Edward
Lisa, with the chat for Twigby.com was absolutely incredible...knowledgeable, friendly, and professional!
Robin was very helpful and fast. That's the kind of customer service I enjoy.
Robin was super helpful. With all that I needed
Robin was EXCELLENT! Patiently addressed all my concerns!!!! Will recommend even though I am forced to cancel, Thank you so much!
Online chat was easy to use. Amy was quick to help with her knowledge of what needed to be done to take one of our phones out of 'park.' I compare this positive experience to the negative one with another phone company that had us seek out and thankfully find Twigby.
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