Phone stopped working. Logged in to chat, and after rep followed protocol to confirm me as a customer, addressed the issue of not being able to make or receive calls, and resolved it very quickly. For... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Mehr ansehen
Unternehmen hat geantwortet
Robin deserves a raise immediately. Best service I've had all year from Twigby. I hope all customer service experiences can be like this one.
Unternehmen hat geantwortet
Twigby always has amazing customer service. I wasn't expecting a real person on a Sunday, but Robin was there right away to help me out - no being filtered through AI chatbots - just a real person rea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
Kontaktinformationen
37130, Murfreesboro, Vereinigte Staaten
- marketing@twigby.com
- www.twigby.com
4,9
Hervorragend
2041 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The agent on this chat was great!
The agent on this chat was patient and knowledgeable. This has been my universal experience every time I have needed to use the chat feature or even contact Twigby by phone. They are awesome!
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that you've consistently had positive experiences with our support team, whether through chat or by phone. Providing patient, knowledgeable, and friendly service is what we strive for every day. We truly appreciate your support and thank you for choosing Twigby Mobile!
Order of new phone Scott was on his game
Order of new phone Scott was on his game
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that the team provided such great service while helping you order your new phone. We'll be sure to pass along your kind words. Thanks for choosing Twigby, and we hope you enjoy your new phone!
very patient and helpful!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for your kind words! We're delighted to hear that our team was patient and helpful throughout your experience. Providing friendly, knowledgeable support is what we strive for every day. We appreciate you choosing Twigby and taking the time to share your feedback!
Robin was very helpful and patient.
Robin was very patient with me and guided me through the entire process until I found the proper information. Twigby Customer Service is second to none! Amazing group.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear that you felt supported throughout the entire process and that our team was able to help you find the information you needed. Providing patient, thorough, and exceptional customer service is always our goal. We truly appreciate your kind words and are grateful to have you as part of the Twigby family!
Robin knows phones...
Quick switch of phones was so painless with Robin. She made it great.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for your kind words! We're thrilled to hear that we made switching phones quick, easy, and stress-free. We'll be sure to share your feedback. We appreciate you choosing Twigby and are glad you had such a great experience!
I had an outstanding experience with…
I had an outstanding experience with Twigby's Customer Service Chat thanks to Annie! She was incredibly patient, knowledgeable, and professional throughout the entire conversation. She took the time to answer all of my questions, explained everything clearly, and made what could have been a frustrating situation quick and easy to resolve.
It's rare to receive customer service that's this friendly and efficient. Annie genuinely cared about helping me and made sure I understood every step before ending the chat. She went above and beyond my expectations, and I left the conversation feeling confident that everything had been taken care of.
If this is the level of support Twigby provides, they have earned a loyal customer. Thank you, Annie, for your exceptional service—you are a tremendous asset to Twigby!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that our chat support team provided patient, knowledgeable, and friendly service. We work hard to make every interaction simple and stress-free, and it's great to know we met your expectations. Thank you for choosing Twigby!
Seriously Limited in Times of Need
As a low cost carrier, they are fine, but when you are in a pinch and need more than their 5G, they can not help. We were on vacation, with no wifi, so their data was used up within days--and we were stuck with throttled access that's useless. You can buy 2G more (only), but you're out in the cold in these circumstances: and we NEEDED mapping access. The agent said they were not the carrier for us, and they were right. We kicked Twigby to the curb before the next billing cycle.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Hello, Thank you for sharing your experience. We're sorry to hear you ran into data limitations while traveling, especially when you needed reliable access to maps and navigation.
Twigby does offer a 5GB data add-on, but currently it can only be added through our Live Chat team. We recognize that when a customer has used all of their high speed data, finding and accessing that option may not be quick enough for urgent situations.
Your feedback is valuable, and we're exploring ways to make additional data options more accessible during emergencies or unexpected circumstances when services like GPS are essential.
We appreciate you giving Twigby Mobile a try and wish you all the best.
Support is human not bot
Whenever I've had to set up a cell phone Twigby has an ACTUAL HUMAN being--not a damned BOT!!!--on their website. An actual person enters the chat right away. It is such a relief. I am sure most of us have come to hate the "first talk to the BOT" chats.!!!!!!!!!!!!!!!!!
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear you appreciate being able to connect with a real person when you need help. Providing friendly, human support is something we take great pride in. Thank you for choosing Twigby Mobile!
Robin helped me with the needs of being…
Robin helped me with the needs of being an ePhone customer and offered me a little incentive to buy from Twigby.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad we were able to make your transition to Twigby even easier. Thanks for choosing Twigby Mobile!
An Easy Breezy Customer Experience
I quite like my experience! Support is always quick and easy to access, and I never have an issue getting a solution.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for your kind words! We're thrilled to hear you've had such a positive experience with Twigby. Providing quick, easy-to-reach support and effective solutions is what we strive for every day. We truly appreciate you taking the time to share your feedback and thank you for being part of the Twigby family!
Lisa @ Twigby was awesome
Lisa @ Twigby was awesome. She made the phone transfer smooth and easy. Why would anyone use another carrier, the customer service is top notch.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear your phone transfer was smooth and easy, and that our team was able to provide the top-notch customer service you deserve. Your kind words mean a lot to us. We truly appreciate you choosing Twigby and look forward to continuing to serve you. Welcome to the Twigby family!
I am not dropping calls.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that your Twigby service has been reliable. We know how important dependable coverage is, and it's great to know we're delivering that for you.
We appreciate you choosing Twigby and taking the time to leave a review. If there's ever anything we can do to make your experience even better, our support team is always happy to help.
Thanks for being part of the Twigby family!
Lisa was extremely helpful and…
Lisa was extremely helpful and knowledgeable. She helped me successfully place my order for a replacement phone when I was stuck in the ordering process.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear that we were able to get everything sorted out and help you successfully place your order. Thank you for choosing Twigby, and please don't hesitate to reach out if you ever need assistance in the future.
Robin was very helpful even when the…
Robin was very helpful even when the phone wasn't cooperating he never gave up til we got it going!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We love a good challenge, and it sounds like that phone was determined to put up a fight. We're so glad our team stuck with it and got everything up and running. Thanks for choosing Twigby and for sharing your experience. Here's to smooth sailing and a fully cooperating phone from here on out!
Robin was very helpful in helping me…
Robin was very helpful in helping me set up a new phone!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear our team was able to help get your new phone set up and ready to go. There's nothing better than turning a brand-new phone into a phone that's ready for calls, texts, and everything in between.
Thanks for choosing Twigby Mobile and for taking the time to share your experience. Enjoy your new phone!
That my problem is resolved quickly and…easily.
That my problem is resolved quickly and easily walking me thru steps when necessary.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad to hear your issue was resolved quickly and easily. Our goal is always to make things as simple and stress-free as possible, and we're happy we could guide you through the steps when needed.
Thanks for choosing Twigby Mobile and for taking the time to share your experience. We're always here to help when you need us!
This agent was super
This agent was super, but all of the Twigby agents are. I stick with Twigby since you can always get a real person in the chat right away and they can always fix your issues , if you have any. In a day where you always get bots or people that can't speak English..Twigby is so good to have. No doubt one of the best customer service places I deal with.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear you've had consistently great experiences with our support team. Providing quick access to friendly, knowledgeable agents is something we take pride in. Thanks for choosing Twigby and for recognizing the service we work hard to provide every day!
Great Tech Support!
I contacted twigby a few times and the tech support was the best! It took me a long time because I was switching from an andoid to an apple phone. I was not familiar with iphones at all! They were patient, kind and so helpful. They even helped me with questions about navigating my iphone so I did not have to call apple. Thank you Twigby!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience! We're thrilled to hear that our support team was able to make your transition from Android to iPhone a smooth one. Switching to a new phone can be a big adjustment, and we're glad our team could provide the patience, kindness, and guidance you needed along the way. It's especially rewarding to know they were able to help with both your Twigby service and your iPhone questions. We truly appreciate your feedback and thank you for choosing Twigby!
Robin helped me with my data question…
Robin helped me with my data question and was kind and easy to chat with. Twigby makes it easy to resolve your issues in the chat feature.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience! We're happy to hear that our chat feature made it easy to get the help you needed and that your data question was resolved quickly. We appreciate your kind words and thank you for choosing Twigby!
Was nice and helped me out
Was nice and helped me out. I got a solution quickly.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad we could help and get you a solution quickly. We appreciate your feedback and thank you for choosing Twigby!
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