Phone stopped working. Logged in to chat, and after rep followed protocol to confirm me as a customer, addressed the issue of not being able to make or receive calls, and resolved it very quickly. For... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been using Twigby for my grandkids for several years now and it's been great and verey affordable. The customer service is always amazing.
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Mehr ansehen
Unternehmen hat geantwortet
Robin deserves a raise immediately. Best service I've had all year from Twigby. I hope all customer service experiences can be like this one.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
Kontaktinformationen
37130, Murfreesboro, Vereinigte Staaten
- marketing@twigby.com
- www.twigby.com
4,9
Hervorragend
2045 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
This agent was super
This agent was super, but all of the Twigby agents are. I stick with Twigby since you can always get a real person in the chat right away and they can always fix your issues , if you have any. In a day where you always get bots or people that can't speak English..Twigby is so good to have. No doubt one of the best customer service places I deal with.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear you've had consistently great experiences with our support team. Providing quick access to friendly, knowledgeable agents is something we take pride in. Thanks for choosing Twigby and for recognizing the service we work hard to provide every day!
Great Tech Support!
I contacted twigby a few times and the tech support was the best! It took me a long time because I was switching from an andoid to an apple phone. I was not familiar with iphones at all! They were patient, kind and so helpful. They even helped me with questions about navigating my iphone so I did not have to call apple. Thank you Twigby!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience! We're thrilled to hear that our support team was able to make your transition from Android to iPhone a smooth one. Switching to a new phone can be a big adjustment, and we're glad our team could provide the patience, kindness, and guidance you needed along the way. It's especially rewarding to know they were able to help with both your Twigby service and your iPhone questions. We truly appreciate your feedback and thank you for choosing Twigby!
Robin helped me with my data question…
Robin helped me with my data question and was kind and easy to chat with. Twigby makes it easy to resolve your issues in the chat feature.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience! We're happy to hear that our chat feature made it easy to get the help you needed and that your data question was resolved quickly. We appreciate your kind words and thank you for choosing Twigby!
Was nice and helped me out
Was nice and helped me out. I got a solution quickly.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad we could help and get you a solution quickly. We appreciate your feedback and thank you for choosing Twigby!
I was super impressed with Robin's…
I was super impressed with Robin's expertise in every area I had questions!! She did a wonderful job!! Thanks, you are lucky to have her on your team!!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that our support team provided such knowledgeable and helpful assistance. Delivering expert guidance and making sure every question is answered thoroughly is always our goal. We truly appreciate your kind words and are grateful to have earned your trust. Thank you for choosing Twigby!
Amy was very helpful and was able to…
Amy was very helpful and was able to help recover my account with a bad email and forgotten password. Amy is excellent!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear that our support team was able to help you recover your account and get everything back on track. Providing helpful, reliable assistance is what we strive for, and it's wonderful to know you received excellent service. We truly appreciate your feedback and thank you for choosing Twigby!
always top notch customer service and…
always top notch customer service and transparent pricing
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear that you've consistently experienced top-notch customer service and appreciate our transparent pricing. Providing friendly, reliable support and straightforward plans without surprises is exactly what we strive for every day. Thank you for choosing Twigby and for taking the time to share your experience
Robin was very helpful
Robin was very helpful, in helping us locate a replacement phone. Super nice and excellent customer service!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad we could help you find a replacement phone and that you had such a positive experience. We appreciate your kind words.
Love the service and price.
Love the service and price. Lisa solved my problem right away. I have switched 3 neighbors in my neighborhood so far and am constantly trying to get others to switch.
Thank you.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad to hear you're enjoying our service and value. It's wonderful to know your issue was resolved quickly, and we truly appreciate you recommending Twigby to your neighbors. Thanks for being a valued customer!
Easy
Easy to take care of a line that I no longer wanted
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad we could make the process quick and easy. If your needs change in the future, we'd love the opportunity to serve you again. We're always here to help!
i would prefer if i could call the…
i would prefer if i could call the support team but at times like now when i didnt want to talk the chat box was sufficient for my needs and everything was done expeditiously
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're happy to hear the chat experience met your needs and that everything was handled quickly and efficiently. We appreciate your feedback and thank you for choosing Twigby!
Complex message conversion made easy...
I was VERY confused by Samsung-to-Google message conversion, a rather complex step-by-step process. Scott (my helper) was a pro and guided me through the complete process, except for one thing that I may have to fix from Google, not Twigby. Very deserving of 5-star rating, IMHO.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad we were able to make the process much less confusing. We know technology changes can sometimes be challenging, and it's great to hear he provided the support you needed every step of the way. We truly appreciate your kind words and your 5-star rating. Thank you for choosing Twigby!
Quick service
Scott was very helpful with my issue and was quick to answer. Great customer service.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad to hear your issue was resolved quickly and that you received prompt, helpful support. Providing great customer service is always our goal, and we appreciate you taking the time to share your experience. Thanks for choosing Twigby!
Scott made everything better n a…
Scott made everything better n a second. He's knowledgeable, polite and kind. Perfect.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for your review! We're glad to hear you received knowledgeable, polite, and kind support that made a difference right away. We appreciate your feedback and thank you for choosing Twigby!
Great help
Lisa was great at problem solving our new phone's connection issues. My son has T1D and it's imperative we have a working phone and she was wonderful at sticking with us until it worked.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for your kind review! We're glad our support team was able to resolve your new phone's connection issues and stay with you until everything was working properly. We understand how important reliable service is, and we truly appreciate you choosing Twigby.
Robin was great to work with
Robin was great to work with
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for your review! We're glad to hear you had a great experience with our support team. We appreciate you choosing Twigby and taking the time to share your feedback!
Robin is the BEST!!
Robin was so helpful, friendly, knowledgeable and patient with me. She answered all my questions and pointed out factors to help us set up our new phone. She is a true asset to your company!
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We’re really glad to hear you had such a positive experience getting your new phone set up. Having someone who’s patient, friendly, and able to walk you through everything step by step can make all the difference, and it’s great to know that came through.
We appreciate your kind words and your trust in us.
Robin was very helpful and accomplished…
Robin was very helpful and accomplished what I needed with no hassles. Great to work with!
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing this!
We’re so glad to hear everything was taken care of quickly and without any hassle. That’s exactly the kind of experience we want every customer to have. It means a lot to know you felt supported and that everything went smoothly.
We really appreciate you taking a moment to leave this feedback!
Robin was very helpful and informative
Robin was very helpful and informative! She answered quickly and kindly. Appreciate the help!
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for the kind words!
We’re glad you got quick, helpful support—it means a lot to us. Appreciate you taking a moment to share!
Unlimited is not really unlimited with…
Unlimited is not really unlimited with their plans. I wish they were clearer about that on their site before I upgraded and went out of town for a work trip. With all the other plans, they specifically list the GB allowed for each. In case anyone is wondering, the unlimited plan is 20GB.
They will tell you those details are on their broadband facts sheet BUT that sheet is not linked to currently on their "plans" page where you go to upgrade. It does have a * next to unlimited but there is no note at the bottom that gives more info on what the * means
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for your feedback—we understand how frustrating that can be, especially while traveling.
Details about plan data, including the 20GB high-speed allotment on Unlimited, are listed in our broadband facts sheets. We’ll keep working to improve that clarity.
If you’d like help reviewing your plan or options, our team is always here for you.
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