I was a bit unsure at first, but the team at V12 Sports and Classics Hinckley made the process straightforward. I felt looked after and things were explained clearly, which helped me feel more comfort... Mehr ansehen
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Das sagen Bewerter
Purchased an immaculate e partner from these guys yesterday - such a well organised process from turning up and being met by your salesman - test drive - purchase and then onto the handover team who d... Mehr ansehen
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Terrible experience with this garage. After being offered in the region of £10k which seemed off, I spoke at length explaining I’d have a long drive, so needed a reasonably accurate valuation for my p... Mehr ansehen
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Thank you to Luke Severn and Mia, at the Worksop branch! They both made a stressful decision and process so much easier, buying our first family car for our growing family. Couldn’t recommend them eno... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Kontaktinformationen
Vereinigtes Königreich
- 020 4524 0875
- v12trustpilot@v12sports.co.uk
- www.v12sportsandclassics.co.uk
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14 861 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
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Brilliant experience
Brilliant experience, so easy and smooth, excellent customer service, part ex’ed my vehicle too, no problems with anything, would recommend to anyone, many thanks, Martyn Highe
1. Oktober 2026
Antwort von V12 Sports And Classics
Thank you so much, Martyn, for your fantastic review! We’re delighted to hear that you had such an easy and smooth experience with us, including the part exchange of your vehicle. We really appreciate your recommendation and kind words about our customer service. It was a pleasure dealing with you, and we wish you many happy miles in your new vehicle!
absolute brilliant service from start…
absolute brilliant service from start to finish
the salesman furqan zahid was brilliant
very experienced and professional
he talked us through all the details very clearly
that made things easy,he sorted out all the paperwork
the test drive was brilliant,and very quiet very smooth
thats it the car was mine,furgan zahid finished the paperwork
the handover team was again very professional who finalised
the documents
BIG THANX to Furqan Rayyan and JQ for all your help
Gareth&jamie
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you so much, Gareth & Jamie, for taking the time to leave such a fantastic review! We’re delighted to hear you received brilliant service from start to finish and that Furqan made the whole process clear, easy and enjoyable.
We’ll be sure to pass your kind words on to Furqan, Rayyan and JQ – they’ll be thrilled to hear them!
Thank you again for choosing us. We really appreciate your support and wish you many happy and smooth miles in your new car! 🚗
Great
Great, trustworthy company to buy your car from. Every vehicle goes through a thorough AA check with more than 100 points checked. Great value for money also. Very friendly and helpful stuff. Highly recommended, specially because to buy a car these days is daunting, you don't know who to trust with so many scams. Very happy indeed.
1. Oktober 2026
Antwort von V12 Sports And Classics
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you found the whole experience friendly, trustworthy and great value for money.
We completely understand that buying a car can feel daunting, so giving our customers confidence and peace of mind throughout the process is extremely important to us.
It’s wonderful to hear that you’re very happy with your purchase. Thank you again for choosing us, and we wish you many happy miles in your new car! 🚗
Miss sold car?
Purchased a car from Luke on 9th August. Friendly guy and was eager for the sale. Managed to lower the price to what we were looking for. Drove the car home and the car was perfect for 5 days. On that 5th day, it broke down with a fault to the hybrid system. Had to be recovered to be fixed. 8 weeks on we still do not have the car back due to what is needed to be fixed. V12 are not interested and hold no responsibility or offered anything for the inconvenience of the miss sold car. Not even an apology. I wouldn’t use them again. Quick enough to take your money but not bothered in any after sales.
9. August 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to leave your feedback. We are sorry to hear about the issues you have experienced with the vehicle following your purchase and appreciate how frustrating it must be to have been without the car while the fault is being investigated and repaired.
We would, however, like to clarify that we have not ignored the concerns raised or simply refused to take responsibility. When a fault is reported after the sale of a vehicle, we have a responsibility to investigate the reported fault properly and obtain sufficient evidence to understand exactly what has gone wrong and what is required to resolve it.
Following this process helps ensure that every case is handled fairly and consistently for everyone involved, while also ensuring that our customers’ statutory rights are respected throughout. With faults involving complex systems, particularly hybrid components, diagnosis and repair can unfortunately take time.
We are disappointed that you feel there has been a lack of after-sales support, as this is not the experience we want our customers to have. We recognise that being without a vehicle for an extended period is inconvenient and frustrating, and we apologise for the inconvenience this situation has caused.
We remain committed to dealing with reported faults appropriately and in accordance with our responsibilities, and we hope the necessary work can be concluded as soon as possible.
Absolutely dreadful business.
Absolutely dreadful business.
I booked in to come view a car which was 3 hours away. in which I paid a holding deposit for... to be told that the car had been sold.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
We are very sorry to hear that this was your experience with V12 Sports and Classics. We completely understand how frustrating and disappointing this must have been, particularly after you had paid a holding deposit and were travelling three hours to view the vehicle.
We have passed your feedback on to the relevant team so that we can establish why the vehicle you had reserved was sold. We take situations like this seriously and appreciate you bringing it to our attention.
Please accept our sincere apologies for the inconvenience and disappointment caused.
Problem Car Resolved Well!
We had an unfortunate problem with a car purchased from V12 which only became apparent only 8 weeks after purchase. Once the extent of the problem was established, Hayley Macleod was extremely helpful in working with us to find a solution and ultimately arranging an exchange for a Skoda Karoq.
Mia who did the handover, was, as always, absolutely fabulous, and Alex at Worksop did a great job looking after us on the day of the exchange.
We've now had the Karoq independently checked by our own trusted mechanic, including a full diagnostic check, and he's very happy with it — as are we.
Things don't always go perfectly when buying a used car, and for me the important thing is how a company responds when something does go wrong. V12 ultimately dealt with our problem fairly and made sure we came away with a car we're happy with. Particular thanks to Hayley for seeing it through from beginning to end.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you so much for taking the time to share your experience. We’re sorry that you encountered an issue with your original vehicle, but we’re really pleased that Hayley was able to work with you to find a fair solution and arrange the exchange.
It’s wonderful to hear that Mia and Alex also looked after you so well throughout the sale and handover.
We completely agree that when something doesn’t go to plan, what matters is how it’s put right. Thank you for giving us the opportunity to resolve things, and for recognising Hayley’s efforts in seeing everything through from start to finish.
We hope you enjoy many happy miles in your Karoq!
Great service and very helpful.
12. September 2026
Antwort von V12 Sports And Classics
Thank you so much for your kind feedback! We’re delighted to hear you received great service and found our team helpful. We really appreciate your support and look forward to helping you again.
A pleasure doing business.
I saw the car I wanted and they agreed to hold it until I came back from holiday. The salesperson, Ed, spent a lot of time going through all the details necessary and explained everything. The test drive was perfect as was the handover. It took a long time but the customer service and professionalism was first class.
5. Oktober 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that Ed looked after you so well, from holding the car while you were on holiday through to the test drive and handover. We really appreciate your patience with the process and are pleased that Ed’s professionalism and customer service made it a positive experience. We hope you’re enjoying your new car and wish you many happy miles!
From the moment we walked through the…
From the moment we walked through the door, the team were professional and welcoming, the whole process was very well managed. Would definitely recommend to others.
5. Oktober 2026
Antwort von V12 Sports And Classics
Thank you for your fantastic feedback! We’re so pleased to hear that you felt welcomed from the moment you arrived and that the whole process was handled professionally. Your recommendation means a great deal to the team, and we really appreciate your support. We hope to see you again in the future!
I was very pleased with my experience…
I was very pleased with my experience at the Stoke on Trent branch. James was patient and helpful, which made navigating my first big purchase much easier. He explained everything clearly and took the time to ensure I understood each step. The process felt straightforward, and his friendly yet professional manner helped put me at ease. It was clear he valued making sure I felt comfortable throughout.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that James made your first big purchase feel straightforward and comfortable. It’s great to know that his patience, clear explanations, and friendly approach helped make the experience a positive one.
We’ll be sure to pass your kind feedback on to James and the team at our Stoke-on-Trent branch. Thank you for choosing us, and we hope to welcome you back again in the future!
Don’t be fooled by the 5* sale reviews
Don’t be fooled by the 5* sale reviews! My sales team were fantastic, friendly and welcoming! It’s the car that they sell you that is then the problem and the after sales team are even worse.
Unfortunately my first review appeared to set things in motion, but in typical v12 style…my situation continues to be ignored and disregarded.
I’m now into my second week without my vehicle following its FOURTH recovery due to the same drivetrain issue. I had a lovely phone call after my first bad review promising a resolution within 24 hours. It seems my problem has never reached head of after sales or management as I’m still no further a whole week later.
Now day 60 out of 80 days since my first breakdown without a vehicle. Young family, teacher, and no car that’s safe enough to drive since July.
Utterly disgraceful and it seems more and more consumers are in my situation due to the many bad reviews added daily.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your updated review. We are sorry to hear that you remain dissatisfied, but we would like to clarify that your concerns have not been ignored or disregarded.
Following the telephone call made to you after your first review, your feedback and concerns were passed directly to the relevant team. All communication and actions relating to your case are recorded, and we have remained in contact with you while the matter is being investigated.
A full diagnostic check was carried out, which returned no current or stored faults. The vehicle has also been road tested on several occasions since and, to date, the reported fault has not reoccurred.
Since the call following your first review, we have therefore continued to communicate with you, arranged for the vehicle to be returned to us, carried out diagnostic testing and repeated road testing, and continued investigating the concerns you have raised.
We will continue testing the vehicle. If the fault occurs, we will capture a full diagnostic report.
We appreciate the inconvenience caused by being without your vehicle and understand your desire to have the matter resolved. Our priority is to establish the cause based on the diagnostic evidence and reach the appropriate resolution, and we will continue to communicate with you directly while we do so.
Thank you again for leaving your feedback.
Wonderful experience thanks to Ben
Wonderful experience, Ben was amazing. He was very helpful, answered all of our questions and never made us feel pressured into making a decision. He was patient, knowledgable and took the time to make sure we were happy with everything. He went above and beyond to make sure we had a great experience. We would definitely recommend both the dealership and Ben to anyone looking to buy a car. Thank you again Ben ⭐️⭐️⭐️⭐️⭐️
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you so much for your fantastic 5-star review! ⭐️ We’re delighted to hear that Ben made your experience such a positive one and that you felt supported and comfortable throughout the whole process. We’ll be sure to pass your lovely comments on to him – he’ll be thrilled to hear them!
Thank you for choosing V12 and for your recommendation. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future! 🚗
Excellent service from Ben
Ben was extremely knowledgeable, helpful and attentive. Everything was explained in full detail and we were very impressed. He made what can be a difficult and stressful process extremely enjoyable. Would definitely recommend coming here, we will be returning in the future. Thank you Ben for all of your help!
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your wonderful feedback! We’re delighted to hear that Ben made the whole experience enjoyable and stress-free, taking the time to explain everything clearly and ensure you felt looked after throughout.
We’ll be sure to pass your kind comments on to Ben. It’s fantastic to know you’d recommend us and plan to return in the future. Thank you for choosing V12, and we wish you many happy miles in your new car! 🚗⭐
Professional but timekeeping and inspection concerns
When we had contact with staff it was very good. All very professional. From initial contact to leaving ended up taking over three hours. That’s the frustrating bit.
We got the car we wanted but considering we were paying cash, there was no wriggle room on price which was a bit disappointing. We’ve never been in a position to pay cash for a car before. We’re both nearly 60.
The car itself is brilliant although no evidence of previous servicing (new in 2023) was provided - taking somewhat of a risk! Surely if it was a lease car they could give us a digital record somehow?
The final thing which I have pointed out directly is that the inspection report appears to be standardised and is probably what you give to every buyer?
We bought a Hyundai Kona petrol car and the following were “passed” even though the car doesn’t have them!
The ones we picked out were:
* Diesel particulate filter — marked as checked/passed, despite the Kona being the 1.0 T-GDi MHEV petrol.
* Panoramic roof — the car doesn’t have one.
* Sunroof / convertible roof operation — again, no sunroof.
* Roof blind — no panoramic/sunroof blind fitted.
* Automatic gearbox changes / kickdown — ours is a manual.
* Automatic gearbox Park function — impossible on your manual gearbox.
* Automatic gearbox Sport function — likewise.
* Steering-wheel paddle controls — the car doesn’t have automatic-gearbox paddles.
* Power-steering fluid level — this Kona uses electric power steering, so there isn’t a conventional PAS-fluid reservoir to inspect.
* Headlamp washers — marked as checked even though our Kona doesn’t have them.
Makes me very concerned that these Inspections are not even done?
So there was some elements of risk taken in deciding to buy this car for my wife.
Wanted to make people aware of this because there are concerns there! I just hope we’ve got a good car 🙏
29. September 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found our team professional throughout your visit and, most importantly, that you’re happy with your Hyundai Kona.
We’re sorry that the length of time taken to complete your purchase caused frustration, and we appreciate your comments regarding the pricing and the vehicle’s service history.
We also completely understand why the items you’ve highlighted on the inspection report have caused concern, particularly where equipment has been marked as checked despite not being fitted to your specific vehicle. We appreciate you bringing this to our attention, and your feedback will be passed to the relevant team for review.
We certainly want you and your wife to feel confident in the vehicle you’ve purchased. Should you have any questions or concerns regarding the Kona, its history, servicing or any aspect of the vehicle itself, please don’t hesitate to contact our Aftersales team. They will be more than happy to assist, answer any questions you may have and provide further reassurance where possible.
Thank you again for your feedback, and we hope you and your wife enjoy many happy miles in your new Kona.
Mixed bag of feelings
Mixed feelings about this. Although Harry was attentive and good , but Little pushy on their products which eventually made us to get their extended warranty and guardx. And don’t make our mistake of opting for their finance, your bank loan would always be ideal and better.
Although we took a bit more time and Harry was patient throughout the other person who intervened in mid conversation and told us to wait and put our sales person to a different client, he was unpleasant and rude.
Hand over process was seamless and very quick by Oliver.
Overall, the car prices are okay but service is a mixed bag.
3. Oktober 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to share your feedback. We’re pleased to hear that Harry was attentive and patient throughout your purchase and that Oliver made the handover process seamless and efficient.
We’re sorry, however, to hear that some aspects of your experience didn’t meet the standard we aim to provide. We never want our customers to feel uncomfortable or under pressure when discussing optional products or finance, and we appreciate you sharing your experience with us. We’re also disappointed to hear about the interaction you had with another member of the team, as we expect every customer to be treated with courtesy and respect throughout their visit.
Your comments will be taken on board and shared with the relevant team. Thank you again for choosing V12, and we hope you enjoy your new car.
Excellent service from Simon from start…
Excellent service from Simon from start to finish. Everything that was offered was delivered, and the whole process was straightforward and stress-free. Simon was friendly, professional, and really easy to deal with. I would definitely recommend to anyone looking to buy a car. Great service!
29. September 2026
Antwort von V12 Sports And Classics
Thank you for the fantastic review! We’re delighted to hear that Simon provided excellent service from start to finish and made the whole experience straightforward and stress-free.
We’ll be sure to pass your kind words on to Simon. Thank you for choosing V12 and for recommending us – we really appreciate your support and wish you many happy miles in your new car! 🚗⭐
Deante was very helpful
Deante was very helpful today, went to purchase a van for my partner and ended up walking away with a Mercedes myself aswell, made the process run smooth and as quick as he could for us, much appreciated :)
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for the fantastic review! It sounds like you came in for one vehicle and left with two! 😄 We’re delighted to hear that Deante was so helpful and made the whole process as smooth and efficient as possible for you both.
We’ll be sure to pass on your kind words. Thank you for choosing V12, and we hope your partner enjoys the new van and you enjoy every mile in your Mercedes! 🚐🚗⭐
Dealt with James who was very welcoming…
Dealt with James who was very welcoming and helpful. Went through every little detail nothing too was too much. Was second time coming here and would definitely recommend and return in the future.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your lovely feedback and for choosing V12 for a second time! We’re delighted to hear that James made you feel welcome and took the time to go through everything thoroughly, ensuring you had a great experience.
Your continued support and recommendation mean a lot to us. We look forward to welcoming you back again in the future and wish you many happy miles in your new car! 🚗⭐
Excellent service from the time we…
Excellent service from the time we walked in, to the time we left. Mia was very friendly and informative and made the process quick and easy
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for the fantastic feedback! We’re delighted to hear you received excellent service from start to finish. It’s great to know that Mia was friendly, informative and made the whole process quick and easy for you.
We’ll be sure to pass on your kind words. Thank you for choosing V12, and we wish you many happy miles in your new car! 🚗⭐
The service at the Hinckley branch was…
The service at the Hinckley branch was sadly appalling. If you like feeling as though your custom doesn’t matter and prefer an impersonal buying experience, then this might be the place for you. However, as someone buying a car outright for thousands of pounds, I would have appreciated a much more personal touch. I will never buy a car from Hinckley again. The only saving grace was Dean, who sorted out the paperwork at the end—he is the sole reason I gave two stars instead of one.
Since then, I have visited the Stoke branch for additional support, and the team there is amazing! I really wish I had bought my car from them instead. A full five stars for the Stoke branch! ⭐️⭐️⭐️⭐️⭐️
29. September 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to share your experience. We’re very sorry to hear that your visit to our Hinckley branch did not meet the level of service we aim to provide, particularly when making such an important purchase.
We appreciate your kind words about Dean and will be sure to pass them on to him. It’s also great to hear that our Stoke team were able to provide you with the support and experience you expected.
Your feedback regarding Hinckley is important to us and will be shared with the relevant team so that the concerns you’ve raised can be addressed. Thank you again for your feedback, and we hope you continue to receive a much more positive experience from us moving forward.
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