V12 Sports And Classics Bewertungen 

Great in selling the car to me but then when I tried to call them after to discuss an issue. Which is a big Security Risk! They have not returned my calls or my emails.
With something that is such a security risk, they would have been back in touch.

My experience was made very pleasurable by the lovely Rayyan his customer service was excellent very knowledgeable and welcoming he is an assset to the v12 sports team.

Made very easy to purchase my car by rich , after driving two hours arrived there very relaxed and was driving back in 2 hours with my new car , highly recommend

This is the worst car-buying experience I have ever had.
The video they sent me beforehand completely omitted multiple scratches on the car body and a cracked windscreen. Because I travelled from over 200 miles away, and it was pouring with rain during the test drive, it was impossible to spot these issues immediately.
Throughout the test drive, they kept rushing me. Yet right after, they spent nearly an hour hard-selling me various warranties, even though I had repeatedly and explicitly stated I was not interested. Perhaps because of this, after waiting for an hour for the final paperwork, I was told the staff member had completely forgotten to process my documents.In the end, they hurriedly threw my paperwork together right at closing time. The service history they provided was missing half of the records, forcing me to pay out of pocket to look them up online later myself. On top of that, the HPI certificate they promised was never handed over. Since then, I have sent three emails, and not a single staff member has followed up.
I strongly advise you to only buy from V12 if you are genuinely happy with this kind of appalling service.

I wasn't sure what to expect at first, but I felt looked after throughout. The process was smooth and there wasn’t any hassle, which made it a comfortable experience. Harby handled everything well.

Extremely disappointing experience — £42,000 purchase

Everything was great during the initial phone conversations, and I made sure to plan my journey carefully. I travelled from Belfast to Hinckley and had a 6.5-hour drive to Scotland afterwards for an 11:30pm ferry. I was assured that after paying the £299 holding deposit and £20,000 upfront, the remaining £20,000 would be taken at 1pm on arrival.

Unfortunately, the payment was delayed on V12’s side, leaving me waiting for over 6.5 hours. Despite spending £42,000, there was very little communication or support during this time.

When the car finally came out, it was absolutely filthy, not properly washed or valeted, with marks/scuffs and a chipped windscreen. I had also paid an additional £300 for ceramic coating, but based on the condition and presentation of the vehicle, I have serious concerns that this service was not carried out.

The delays ultimately caused me to miss my £240 ferry. Despite explaining the situation, I was repeatedly told that there was nothing they could do and that I should contact head office.

The most disappointing part was the lack of ownership and accountability. One manager privately acknowledged that the situation was unacceptable, yet responsibility was ultimately passed elsewhere.

For a £42,000 purchase, I expected a completely different level of service, communication and preparation. I had even recommended V12 to my brother, who was considering a £40,000 Mercedes V-Class, but following my experience he will now be looking elsewhere.

Warm welcome and helpful staff members

⭐⭐⭐⭐⭐ Outstanding Service from V12 Sports and Classics!

I have been a loyal customer of V12 Sports and Classics for the past 12 years, and their service has always been exceptional.

A big thank you to Riaz and Zoe for their excellent guidance and support in helping me choose my Jaguar I-PACE EV. Special thanks to the Hinckley branch manager, Naomi (Worksop branch manager), and Mia from the administration team for their professionalism and assistance.

A very special thank you to Hayley Macleod from the after-sales care department for her outstanding support, communication and coordination with EV Tech Blackburn regarding my vehicle.

The entire team has gone above and beyond to provide excellent customer service, both before and after sales.

I have recommended V12 Sports and Classics to my family and friends and will continue to do so. Their service deserves more than 5 stars! ⭐⭐⭐⭐⭐

Thank you to the entire V12 team for your continued support and dedication over the past 12 years.

Shocking customer service – Refusing repairs on a mechanical failure after just 1,300 miles.

I purchased a 2020 Land Rover Evoque from V12 Sports & Classics, along with a 24-month warranty. After driving just 1,300 miles, an Amber Engine Management Light appeared. My local garage formally diagnosed a physical, internal mechanical fracture (a cracked ceramic core) of the DPF, which consequently choked the Low-Pressure EGR valve. The repair quote is over £2,450.
Despite my local garage explicitly confirming this is a structural mechanical component failure and NOT a routine driving-style soot blockage, V12 initially issued a boilerplate rejection trying to blame my driving habits. They are completely ignoring my statutory rights under the Consumer Rights Act 2015, which dictates that a vehicle must be of satisfactory quality and that faults appearing within the first six months are legally presumed to be inherent at the point of sale.
Furthermore, I am a primary carer for my vulnerable, 80-year-old mother who relies on me for medical transport, and V12’s refusal to honor their legal obligations has left me effectively stranded.
I am incredibly disappointed with their stance, and level of customer service with due to failed promises of telephone call etc. I have now escalated this matter as a formal Quality of Goods dispute with my finance provider (Admiral Money) and will be taking this to Trading Standards and the Financial Ombudsman if it is not resolved immediately. Avoid buying from here if you expect any form of aftersales care or reliability, and don't get hassled into buying the tracker, as mine was never installed after paying for it. Avoid this dealership!!

Good experience. Staff very cooperative, kind, caring. All over job great. Thank you very much all V12 team.

They have very nice cars, and all appear to be honest cars. I've been in the motor trade 30yrs, and they instilled me with confidence to buy from them. Very friendly, and approachable. Tony one of the salesmen, is an absolute credit to that business. He went above and beyond to help me. Such a great bloke. Very knowledgeable. Handover was very good with Mia, again, perfect

Don't hesitate, if you're after a good car, these are the guys. Only reason for 4 stars, is, there was a little confusion to start with, as I wanted to buy the car just off the pictures. I found out, I've got to test drive it first, if this had been explained, it would be 5 stars, so very minor fault/detail. Other than that, just buy from them. I'm very happy with my car. Thanks again the V12 team.

The process was straightforward, and everything was explained clearly during the handover. Manny made sure I was happy with the car and answered all my questions.

Very disappointing experience with V12 Sports. I bought a KIA from them at around 6:50pm on Saturday in September 2026 and paid over £10,000. Because I was in a hurry, I didn’t notice that the boot cover holder was broken. I discovered it the following day and reported it immediately, providing a video showing the problem. V12 Sports described the boot-cover issue as a “cosmetic/minor condition issue” and declined to contribute towards the repair, referring to my opportunity to inspect the vehicle before purchase. I accept that the missing car mats are a minor issue. However, the broken boot cover holder is different because it prevents the boot cover from being securely held in place when the boot is opened. I was therefore disappointed that this was treated simply as a cosmetic issue despite being reported immediately after purchase. I am very disappointed with the way this issue was handled and with the after sales support I received and would advise being very careful or taking a mechanic before buying from them.

5 stars from me. Dean from v12 did us a great deal on our new car. Made the process so easy went in on the Saturday and collected the vehicle on the Sunday. Great guy and great salesman.

Very good experience lovely help from Mia with all the paperwork

This company is terrible. They are really friendly until you pay the money and then aftersales don’t answer the phone and there is no direct phone number for the garage. They promise things during the sale e.g. we’ll fix this and look at that - and really they just take the money and that’s it. Edit - after seeing their reply below - we did contact aftersales and went back to the garage twice to sort out our car - both times with appointments “booked in” by aftersales at a specific time (driving 45 mins to get there each time). First time nobody knew we were coming so couldn’t do anything and the second time we were made to wait 4 hours and nothing was done - with one salesperson saying “the paint is just curing” then an hour later “it was never painted” and another salesperson said “we don’t even have a painter here”. All just lies.

Edit - since my first review - our brakes are now squeaking and I’ve read from other reviews they got cars with illegal pads in.

If you do decide to buy from them, check everything and understand that any money you save you may need to pay out to get the car fixed later. Make sure you have floor mats, a spare key, wheel nut as these are things that were missing. None of this was made clear to us at the point of sale - and they really push you to take the car the same day. Check all of the buttons inside the car. Check the tyres yourself and the brakes. There is also no fuel in the cars when you pick them up and a very expensive petrol station nearby.

I recently purchased a new car from V12 Hinckley as I’d had one from there before and had no issues with it up until I sold it. By the looks of it I should have checked the trust pilot reviews first!

On the day of driving the car home I noticed that the steering wheel wasn’t central, so I contacted the salesman I’d dealt with immediately and he told me to call the dealership, so I went there. They advised I get a diagnostic to show the fault, the diagnostic showed that the alignment was majorly off! I had this fixed and they refunded the money within a few days. Also, had to have the car valeted again whilst there because the car stunk of cigarettes and I don’t smoke.
When having the alignment sorted the mechanic asked me if I was aware the car had been in an accident, I said pardon? He showed me that the front grill was cracked and that the VW badge was hanging off. When he took the badge off it wasn’t genuine, it was from China.

I then went back to V12 a week later after a family member had noticed that one of my indicators didn’t light up completely due to a crack in the strip. I went back to the dealership and spoke with a lady who called the services department and she advised me to get it replaced at VW parkway.

I had this fixed and had VW send the invoice to V12 directly on the 18th of September, I have spoken to a sales rep numerous times who had confirmed the money was refunded back to me. Lone behold almost two weeks later I’ve received nothing, convenient since I’m out of the cooling off period now.

And finally, when I purchased the car I noticed my name wasn’t spelt correctly on the screen when applying for my V5, so I said that’s not my full name and that it’s on my licence in front of you. A week later, I received my V5 and my full name wasn’t on the paper!

All in all, I’ve wasted my time with these lot and would never buy a car from them again.

I’m very disappointed with my experience with this dealership.

I paid a deposit for the car after being told that the road tax would be 200, that the car would be fully charged, and that it would come with two keys. I was also told the car would be ready for collection on Wednesday.

When I arrived to collect the car, it was not ready as promised. I was then informed that the road tax would actually be over £600. On top of this, the car was not charged and only came with one key instead of the two I was assured it would have.

I raised these issues with the manager, who acknowledged that there had been a “miscommunication” on their side.

I understand that mistakes can happen, but these were important details that directly affected my decision to proceed with the purchase and my expectations when arriving to collect the vehicle. I would expect clear and accurate information to be provided before taking a deposit and arranging collection.

Overall, a very disappointing experience and not the level of service I expected.

Easy to deal with, down to earth people. Mia and Harry were really helpful. Made buying the car really easy.