V12 Sports And Classics Bewertungen 

This company is terrible. They are really friendly until you pay the money and then aftersales don’t answer the phone and there is no direct phone number for the garage. They promise things during the sale e.g. we’ll fix this and look at that - and really they just take the money and that’s it. Edit - after seeing their reply below - we did contact aftersales and went back to the garage twice to sort out our car - both times with appointments “booked in” by aftersales at a specific time (driving 45 mins to get there each time). First time nobody knew we were coming so couldn’t do anything and the second time we were made to wait 4 hours and nothing was done - with one salesperson saying “the paint is just curing” then an hour later “it was never painted” and another salesperson said “we don’t even have a painter here”. All just lies.

Edit - since my first review - our brakes are now squeaking and I’ve read from other reviews they got cars with illegal pads in.

If you do decide to buy from them, check everything and understand that any money you save you may need to pay out to get the car fixed later. Make sure you have floor mats, a spare key, wheel nut as these are things that were missing. None of this was made clear to us at the point of sale - and they really push you to take the car the same day. Check all of the buttons inside the car. Check the tyres yourself and the brakes. There is also no fuel in the cars when you pick them up and a very expensive petrol station nearby.

I recently purchased a new car from V12 Hinckley as I’d had one from there before and had no issues with it up until I sold it. By the looks of it I should have checked the trust pilot reviews first!

On the day of driving the car home I noticed that the steering wheel wasn’t central, so I contacted the salesman I’d dealt with immediately and he told me to call the dealership, so I went there. They advised I get a diagnostic to show the fault, the diagnostic showed that the alignment was majorly off! I had this fixed and they refunded the money within a few days. Also, had to have the car valeted again whilst there because the car stunk of cigarettes and I don’t smoke.
When having the alignment sorted the mechanic asked me if I was aware the car had been in an accident, I said pardon? He showed me that the front grill was cracked and that the VW badge was hanging off. When he took the badge off it wasn’t genuine, it was from China.

I then went back to V12 a week later after a family member had noticed that one of my indicators didn’t light up completely due to a crack in the strip. I went back to the dealership and spoke with a lady who called the services department and she advised me to get it replaced at VW parkway.

I had this fixed and had VW send the invoice to V12 directly on the 18th of September, I have spoken to a sales rep numerous times who had confirmed the money was refunded back to me. Lone behold almost two weeks later I’ve received nothing, convenient since I’m out of the cooling off period now.

And finally, when I purchased the car I noticed my name wasn’t spelt correctly on the screen when applying for my V5, so I said that’s not my full name and that it’s on my licence in front of you. A week later, I received my V5 and my full name wasn’t on the paper!

All in all, I’ve wasted my time with these lot and would never buy a car from them again.

I’m very disappointed with my experience with this dealership.

I paid a deposit for the car after being told that the road tax would be 200, that the car would be fully charged, and that it would come with two keys. I was also told the car would be ready for collection on Wednesday.

When I arrived to collect the car, it was not ready as promised. I was then informed that the road tax would actually be over £600. On top of this, the car was not charged and only came with one key instead of the two I was assured it would have.

I raised these issues with the manager, who acknowledged that there had been a “miscommunication” on their side.

I understand that mistakes can happen, but these were important details that directly affected my decision to proceed with the purchase and my expectations when arriving to collect the vehicle. I would expect clear and accurate information to be provided before taking a deposit and arranging collection.

Overall, a very disappointing experience and not the level of service I expected.

Easy to deal with, down to earth people. Mia and Harry were really helpful. Made buying the car really easy.

Excellent service. Very polite

After 21 miles. Car breaks down in the middle of M1 motorway, and after 4 days they pushing for the 2000 warranties to sort it out, car still doesn’t move and battery is dead in my garage

Great price, above and beyond customer service. Would highly recommend.

Jack and james oin give a good advice and both is a excellent pair

The sales guy was was great Reeco, not pushy beyond what they have to offer. The process is lengthy but we have a car we're very pleased with, our second purchase from V12. My really big criticism is the lack of parking for customers.

Smooth experience, welcoming staff, easy process, thank you!

Hayley from after sales made my experience absolutely lovely , I was abit upset at first regarding an issue I’d been experiencing after talking it through with her and explaining my issue she was more than happy to help me she was a dream to speak to and she made me feel a lot better about my situation she was more than happy to rectify it there and then and put my mind at ease , I will most definitely be a returning customer because of her !

Very good service from all staff

If you value your sanity and health, avoid this garage.

We have just experienced THREE MONTHS of HELL , after purchasing a 2 year old EV with only 11000 miles, unknowingly it also came with a catastrophic fault making it unfit for purpose.

*This EV wouldn’t change on our brand newly home charger, or any other home charger we tried belonging to multiple neighbours*

Yet our neighbours’ cars would all charge on our newly fitted charger.

Octopus Energy sent out their Chief Engineer, he proved our charger was working perfectly.

Obviously, the fault therefore MUST be the car, BUT not according to V12.

All our findings and witness statements were dismissed.

V12 insisted we must produce a diagnostic fault code before accepting this car had a home charging issue.

Nissan cannot replicate a home charging fault at their standard dealerships, as they don’t have a home charger facility set up.

We had FIVE visits to our nearest Nissan (an hour round trip plus waiting time each visit) and an ALL DAY wait with the car at a Nissan dealership when on holiday in Norfolk.

We cannot begin to tell you how many stressful HOURS AND HOURS were spent on this issue.
As others have said, it can TAKE OVER YOUR LIFE and become the equivalent of a full-time job.

We felt wholly unsupported and alone.

We had made a major purchase from a garage who continually refused to accept accountability that the EV would not charge at home.

Eventually, after an incredibly stressful 2.5 months, the fault was FINALLY CONFIRMED by Nissan, not with the demanded diagnostic fault code - but from videos we had provided from multiple visits to multiple EV owning neighbours showing our car failing to charge.

Simply video demonstrations confirming what we had been telling V12 all along.
If only we had been believed, it would have saved our summer, which was ruined by carrying this huge problem ourselves with NO TANGIBLE SUPPORT from V12.

V12 made the “burden of proof” entirely ours, despite this EV demonstrating this problem within the first 30 days, which was as soon as we had had our HOME charger fitted.

This car had an ON BOARD CHARGER FAILURE, meaning it was NEVER going to home-charge, despite all our continued efforts.

This part (on board charger) was on backorder with no date provided, so despite fighting so incredibly hard for this car, we reluctantly had to hand it back.

After the car had been collected, we were assured on three separate occasions the funds were being returned to us, via Sage and BACS, taking 3-5 days - however the date of the refund changed THREE times and the refund DID NOT arrive.

It was only when we mentioned that our solicitor required PROOF OF REMITTANCE, that the refund was eventually received in our bank account.

This proof of remittance showed that the funds had actually ONLY JUST been sent by fast payment.
(not the 3-5 day BACS we were awaiting as had previously been confirmed three times the previous week)
We finally received our refund 13 days after the car had been collected - it was 3 months and 1 day since making the purchase.

Interestingly, the remittance receipt also showed the refund had only been authorised that VERY SAME day ( after I had phoned tracking down our refund).

So the THREE previous payment date confirmations could not have been true.

This whole experience was a BRUTALLY TROUBLING time for us, when we least needed it.
Crucially we never received a genuine apology, just one of those “we are sorry if we have caused any inconvenience” meaningless ones.

Our review above is a VERY BRIEF version of our fight to hold V12 accountable for selling us an EV with a catastrophic fault.

We have given them a chance to review our case, and they stand by their actions.

Read all of 1* reviews

Our advice would be to spend your money elsewhere and save yourselves the potential trauma.

ABSOLUTE SHAMBLES OF A GARAGE AVOID AT ALL COSTS HAD 2 CARS OFF THEM BOTH LASTED 3 MONTHS THEN A DASHBOARD OF LIGHTS AND PROBLEMS NOTHING IS COVERED UNDER THE WARRANTY EITHER HOW THIS COMPANY ARE STILL TRADING I DO NOT KNOW AVOID AVOID AT ALL COSTS

The staff were very friendly and helpful.

From the first call from Jacob to my visit and test drive with James, I was made to feel welcomed. The team are professional, customer focused and did what they could to get the deal done. They suggested a range of products (warranty etc.) which were just what I needed and saved me having to look elsewhere. Great service.

Amazing service and they are so helpful

Great service from start to finish!
Bogdan and Rayyan were especially helpful! Would purchase from them again!

I had a good experience, there was no pressure from saleman. Explained the the whole process and products they had to offer. I test drove a car i was interested in and purchased the car I was happy with.

After a poor initial meeting our experience vastly improved once we met Kelton at Worksop. We purchased a red ford puma and Kelton worked a great deal for us and was very thorough and professional. This then extended to Mia who did a great job looking after us with the handover process.
We have a couple of minor issues to sort out but hopefully the after sales will be just as good.