V12 Sports And Classics Bewertungen 

After a poor initial meeting our experience vastly improved once we met Kelton at Worksop. We purchased a red ford puma and Kelton worked a great deal for us and was very thorough and professional. This then extended to Mia who did a great job looking after us with the handover process.
We have a couple of minor issues to sort out but hopefully the after sales will be just as good.

Great experience. Everything was done smoothly. And very happy with my purchase. Thank You

I was pleased with the clear explanation of the finance options and found the staff friendly and professional throughout. The process felt smooth, and I appreciated not being rushed at any stage.

Our salesperson alex was very professional and knowledgable considering he was very new to the role.
Mia in handover made everything very easy at the end of the process.
Both are a credit to the business

Josh Thomas at V12 was extremely approachable,friendly,with good knowledge and gave me confidence in my purchase.
Thankyou for your assistance Josh,much appreciated!

When I bought my electric van they promised me a at home charger cable but they did not have any in stock and when leaving 1 of the employers said they would contact me in 1 week to arrange pick up of cable but now they saying I can not have a cabl... be careful shopping with these and make sure you leave with what you was promised

Car collected 6 Sept. Central locking fault 7 Sept. Fortunately still under Audi Warranty. 17 Sept Audi update software and cleared fault. They also performed a courtesy vehicle health check. On the inspection ramp they found the bottom trim was missing from the front bumper. I contacted V12 by email. They informed me that I was invited to inspect the car before I bought it (i.e. it’s my fault for not spotting this piece was missing before handing over £25k). To my surprise and disappointment, they did not express any concern or remorse about selling me a car with a rather large piece of bodywork missing. I will not use them again.

I purchased my car here and found the process straightforward. Dipesh and Parv were both helpful and approachable throughout. They provided honest advice, which made the decision easier. I left feeling satisfied with my purchase.

Great experience buying my first car from Luke and Mia. Thank you

I had never heard of V12 Sports and Classics Hinckley before, but I’m glad I found it. The dealership has a pleasant atmosphere and feels well organised. Ashley provided honest advice, which I appreciated. Everything ran smoothly during my visit, and the team seemed efficient without being rushed.

Simon the salesman was very helpful during our visit. He took the time to explain everything clearly and answered all my questions, which made the process easier to understand. I also appreciated that he wasn't too pushy, so we didn't feel pressured into making a decision. However, the final part exchange offer was much lower than what had been discussed initially over the phone. It’s worth clarifying this early on to avoid surprises later.

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After purchasing a faulty car, my experience with the V12 after-sales team was extremely disappointing. I was repeatedly told that I would receive calls back, but the calls simply didn’t come. The whole situation left me incredibly anxious, upset and stressed, especially after already having the worry of buying a faulty vehicle.

Thankfully, I managed to get through to Hayley McLeod, and from that moment everything changed.

Hayley was kind, caring, understanding and genuinely helpful. She immediately reassured me that she would look after me from then on — and she absolutely has.

She has gone above and beyond to help me. She has kept in constant contact, listened to my concerns, supported me throughout the whole process and done everything she could to make an extremely difficult situation easier for me. Her communication, compassion and customer service have been exceptional.

Hayley has shown what true customer service should look like. She didn’t just deal with an issue — she took the time to understand how much the situation was affecting me and made sure I never felt like I was dealing with it alone.

I cannot praise Hayley highly enough. She has completely turned what was a terrible experience with V12 after-sales into a positive one.

Hayley deserves huge recognition for the way she has looked after me. She is a credit to V12, and if every member of the after-sales team had shown the same level of care, communication and professionalism as Hayley, my experience would have been completely different.

Thank you so much, Hayley, for everything you have done. You genuinely made a very stressful situation so much easier for me, and I am incredibly grateful

Deontae was very helpful during my visit to V12 Wolverhampton. He took the time to explain everything in detail, making the process much easier to follow. I appreciated that he didn’t rush through anything, even when some of our requests were being declined by the manager. His calm and positive approach made a difference. It was good to have someone take the effort to keep things clear and straightforward.

Purchased a Toyota Proace City from V12 Hinckley at the point of sale, the salesperson clearly and repeatedly assured me the van was still covered under Toyota’s manufacturer warranty even showed me details online. This was a big reason I went ahead with the purchase.

I took it straight to an official Toyota dealer within 48 hours to check. They confirmed the warranty is not active because the service history doesn’t meet Toyota’s requirements. This is exactly why I asked Dipesh (sales person) When I raised this, the after‑sales team spoke about a completely different warranty instead.

Also, before we finalised the sale, I pointed out there were no floor mats and no engine cover. They said: "We’ll sort it out, no problem if we had another van the same, we’d take them off that for you, but we’ll get these sent out to you tomorrow." I agreed. I know it’s a used van, so I wouldn’t have expected these unless they’d promised them.

After purchase, the after‑sales team emailed saying they wouldn’t provide them "why would we give them, it’s a used van" even though it was agreed clearly before I bought it. I phoned Manager Laura at Hinckley several times over days, kept being told she wasn’t available. Eventually I got an email from her asking if I’d prefer £90 or the items — no phone call, no proper conversation, just that.

I chose the items. When they arrived: the engine cover was damaged, missing clips, and actually ripped; the floor mat was new but simply does not fit this van at all — completely useless.

It feels like once they had the deal signed and the van gone, the promises didn’t matter anymore. A reputable company would stand by what’s agreed at the point of sale and follow up properly. Very disappointed with how this was handled.

So the car I bought was a Skoda Karoq. I collected it paid, and team took care of the ownership and tax etc, all done within 40minutes. Very pleased with the car but within 4 miles of driving it home the engine temp warning came on ( the gauge was erratic too) I took the car back and they looked at it and claimed the coolent was low and the cap was loose. neither of which would point to an erratic temp gauge. Not convinced I insisted on running the car whilst at the premises until I was happy it was solved. Within 5 mins of running the fault re appeared. They apologised offered to have then car looked at and fixed during the coming week. In the end I decided to return the car which was a shame as I really liked it. Once I decided this They immediately agreed and to refund the money. In conclusion although I was disappointed about that car , they handled the situation very well and didnt quibble once I made up my mind. The experience wouldnt put me off buying another car from V12 (these things happen).

As my previous review states the car and this company are a shambles, I went through the ombudsman for help to be told they are not registered with them, after some investigating we found they are under AA, I am now dealing with them and awaiting mediation after this company refused my right to reject the car after contact issues including breaking down and needing a new battery the next day after I purchased! Would not recommend to anyone! And anyone trying to get somewhere with a complaint but getting no where with V12 like I was please go through AA! All I kept getting told was we need a diagnostic and to keep paying out and taking time out of work to keep trying to get the issues fixed which have only gotten worse! Wouldn’t wish this stress on anyway so please research first!

Visited V12 in Hinckley to view a prospective buy. I was met by Ben who brought out the vehicle for a test drive.
He was exceptionally helpful and knowledgeable. So much so, I purchased the vehicle the same day. They agreed to hold the car for a week while we went on holiday. I returned to collect the car and the handover was handled by Rayyan who was equally friendly and efficient.
No pressure on their part at all. I would recommend V12.

Thank you James for a great experience in helping purchase my daughters car. She loves it!. We will definateky look at purchasing form youvagain in the future. Great service, great showroom and freindky accomodating staff. 5 * !!

The process was straightforward, and everything was clearly explained. Jack and James were helpful throughout. It all felt easy to navigate.