V12 Sports And Classics Bewertungen 

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After purchasing a faulty car, my experience with the V12 after-sales team was extremely disappointing. I was repeatedly told that I would receive calls back, but the calls simply didn’t come. The whole situation left me incredibly anxious, upset and stressed, especially after already having the worry of buying a faulty vehicle.

Thankfully, I managed to get through to Hayley McLeod, and from that moment everything changed.

Hayley was kind, caring, understanding and genuinely helpful. She immediately reassured me that she would look after me from then on — and she absolutely has.

She has gone above and beyond to help me. She has kept in constant contact, listened to my concerns, supported me throughout the whole process and done everything she could to make an extremely difficult situation easier for me. Her communication, compassion and customer service have been exceptional.

Hayley has shown what true customer service should look like. She didn’t just deal with an issue — she took the time to understand how much the situation was affecting me and made sure I never felt like I was dealing with it alone.

I cannot praise Hayley highly enough. She has completely turned what was a terrible experience with V12 after-sales into a positive one.

Hayley deserves huge recognition for the way she has looked after me. She is a credit to V12, and if every member of the after-sales team had shown the same level of care, communication and professionalism as Hayley, my experience would have been completely different.

Thank you so much, Hayley, for everything you have done. You genuinely made a very stressful situation so much easier for me, and I am incredibly grateful

Deontae was very helpful during my visit to V12 Wolverhampton. He took the time to explain everything in detail, making the process much easier to follow. I appreciated that he didn’t rush through anything, even when some of our requests were being declined by the manager. His calm and positive approach made a difference. It was good to have someone take the effort to keep things clear and straightforward.

Purchased a Toyota Proace City from V12 Hinckley at the point of sale, the salesperson clearly and repeatedly assured me the van was still covered under Toyota’s manufacturer warranty even showed me details online. This was a big reason I went ahead with the purchase.

I took it straight to an official Toyota dealer within 48 hours to check. They confirmed the warranty is not active because the service history doesn’t meet Toyota’s requirements. This is exactly why I asked Dipesh (sales person) When I raised this, the after‑sales team spoke about a completely different warranty instead.

Also, before we finalised the sale, I pointed out there were no floor mats and no engine cover. They said: "We’ll sort it out, no problem if we had another van the same, we’d take them off that for you, but we’ll get these sent out to you tomorrow." I agreed. I know it’s a used van, so I wouldn’t have expected these unless they’d promised them.

After purchase, the after‑sales team emailed saying they wouldn’t provide them "why would we give them, it’s a used van" even though it was agreed clearly before I bought it. I phoned Manager Laura at Hinckley several times over days, kept being told she wasn’t available. Eventually I got an email from her asking if I’d prefer £90 or the items — no phone call, no proper conversation, just that.

I chose the items. When they arrived: the engine cover was damaged, missing clips, and actually ripped; the floor mat was new but simply does not fit this van at all — completely useless.

It feels like once they had the deal signed and the van gone, the promises didn’t matter anymore. A reputable company would stand by what’s agreed at the point of sale and follow up properly. Very disappointed with how this was handled.

So the car I bought was a Skoda Karoq. I collected it paid, and team took care of the ownership and tax etc, all done within 40minutes. Very pleased with the car but within 4 miles of driving it home the engine temp warning came on ( the gauge was erratic too) I took the car back and they looked at it and claimed the coolent was low and the cap was loose. neither of which would point to an erratic temp gauge. Not convinced I insisted on running the car whilst at the premises until I was happy it was solved. Within 5 mins of running the fault re appeared. They apologised offered to have then car looked at and fixed during the coming week. In the end I decided to return the car which was a shame as I really liked it. Once I decided this They immediately agreed and to refund the money. In conclusion although I was disappointed about that car , they handled the situation very well and didnt quibble once I made up my mind. The experience wouldnt put me off buying another car from V12 (these things happen).

As my previous review states the car and this company are a shambles, I went through the ombudsman for help to be told they are not registered with them, after some investigating we found they are under AA, I am now dealing with them and awaiting mediation after this company refused my right to reject the car after contact issues including breaking down and needing a new battery the next day after I purchased! Would not recommend to anyone! And anyone trying to get somewhere with a complaint but getting no where with V12 like I was please go through AA! All I kept getting told was we need a diagnostic and to keep paying out and taking time out of work to keep trying to get the issues fixed which have only gotten worse! Wouldn’t wish this stress on anyway so please research first!

Visited V12 in Hinckley to view a prospective buy. I was met by Ben who brought out the vehicle for a test drive.
He was exceptionally helpful and knowledgeable. So much so, I purchased the vehicle the same day. They agreed to hold the car for a week while we went on holiday. I returned to collect the car and the handover was handled by Rayyan who was equally friendly and efficient.
No pressure on their part at all. I would recommend V12.

Thank you James for a great experience in helping purchase my daughters car. She loves it!. We will definateky look at purchasing form youvagain in the future. Great service, great showroom and freindky accomodating staff. 5 * !!

The process was straightforward, and everything was clearly explained. Jack and James were helpful throughout. It all felt easy to navigate.

Be very aware of Warranty 2000 offer as they will tell you that almost everything is covered but so far is not true at all...when it comes to a problem they will argue straight away that it was WEAR AND TEAR ( but I bought a car wich is 9 years old so everything can be WEAR AND TEAR and they stronlgy using this excuse ) and they decide without any dianostic from the garage ( just from few videos and pics I have sent them ) i have tried to chase that desicion but they are not even ansvering to my emails ( sent allreaddy 3 of them ). Honestly i really regreting that I chose and paid £999 for a such a poor service. Pls go around this one and try to get others company warranty as plenty of better optins than WARANTIES 2000.

This is my second purchase from v12, and like the first one the transaction was very smooth, the v12 team were all very helpful, from making the first phone call, to driving the car away, but most of the work was done by Jess the v12 sales rep she was very helpful and nothing was to much trouble, thanks Jess top marks

Very friendly sales team and not pushy. Good value for money card.

Very easy good people to deal with a very good experience

We visited today and was very impressed with the set up, Cam was fab and very friendly, would recommend to friends and family, the hangover from Rayyan was fab too and very friendly, Laura was also amazing

Daniel and Dean were great, very knoweledgeable and Dean set me up with the Polestar app and features with ease, both top blokes

Amazing service, very friendly staff and great atmosphere. Smooth and stress free experience and the change over and finances from Harv gone through smoothly

All staff helpful and pleasant and explained all the steps to a purchase very clearly.

Really nice people friendly and not pushy took the time to explain everything I chose not to take the option of extended warranty and tracking package and it was left at that no pressure a great range of cars

Visited V12 sports and classics Hinckley today, looking for a car after 22 years of having a company car.
I was finding the process very daunting until I spoke to a staff member, Ben.
He was very patient and couldn’t do enough to help me find a car the would be right for me. He went above and beyond. An asset to the company. Great service, very knowledgeable, will definitely be going back. Thanks Victoria.

On 29/07/26, I part‑exchanged my Ford Fiesta at V12 Hinckley for a 23‑plate Hyundai Kona. The initial sales process was smooth; after a test drive, the transaction was completed within a few hours.
However, by Saturday 01/08/26—just three days later—the vehicle developed a serious clutch fault. While stationary in first gear with the clutch fully depressed, the car suddenly lurched forward. Throughout the drive, the vehicle struggled to go into gear, and by the time I reached a safe location, it would not engage any gear at all. This was an extremely dangerous situation, and I am fortunate that neither I nor anyone else was harmed.
Unfortunately, the after‑sales department was closed over the weekend, so I contacted them first thing Monday morning to reject the vehicle. After explaining the severity of the fault, I was told by Angela that “the car would roll a little when in first gear,” which was wholly inappropriate given the circumstances. I was informed that a diagnostic report would be required before they would accept the rejection. The earliest appointment I could secure locally—so I did not have to drive what I considered an unsafe vehicle—was Wednesday.
On 05/08/26, exactly one week after purchase, the diagnostic report confirmed a dangerous clutch fault. I forwarded this immediately to the after‑sales team.
I then arranged my own recovery of the vehicle, based on a recorded phone call with Hayley in which I was assured I would be reimbursed for this cost. I returned the Hyundai on the Wednesday and proceeded to exchange it for a Kia Stonic, which was £500 more than the Kona. Our sales assistant, Ryan, remained professional and helpful throughout, despite being caught in the middle of this situation.
After submitting the recovery invoice, I received an unprofessional email stating that V12 would not be covering the cost after all. As a result of this entire process, I have been left significantly out of pocket—paying additional insurance and tax for the replacement vehicle, covering transport costs while I had no car, and losing income due to missed work.
I was then told a “deal” could be offered where I would pay £300 instead of the full £500 difference. I declined, explaining clearly that I would not be paying anything further. Ryan escalated the matter to his manager, Yaddi, who initially responded by saying they would simply refund the Hyundai and end the matter.
I made it clear that my review would reflect the experience and that I had recorded conversations confirming the promise to reimburse recovery costs. After speaking with senior management, Yaddi returned and offered the vehicle along with £20—an offer that did not come close to addressing the financial impact or the seriousness of the situation.
We didn’t receive a refund for our recovery costs so I had to chase V12 a couple weeks after to obtain this, I explained that I requested the £150 back that it cost me to bring the broken car back to them and explained I had a voice recording of Hayley promising it would be re payed when we initially said we’d bring the car back and they happily ‘as a good will gesture’ sent the full £150 vehicle refund over plus £49 extra.
I will never be buying a car from this ‘dealership’ and I will never recommend them to anyone EVER!

Sardar was very welcoming. All staff went above and beyond to help. I had tried to reserve a car from their Stoke branch a couple of days before but that had already been reserved. Sadar noticed that the original car was now available and a member of staff went to Stoke to bring the car for me to test drive. When I got home I had some trouble with the battery. I left a message for V12 and they got back to me promptly. I took the car to a local Halfords to get a new battery and V12 refunded me straight away. I honestly can’t fault the service.
Love my new car and have had no further issues.