V12 Sports And Classics Bewertungen 

The sales staff are very knowledgeable & not pushy when browsing the vehicles but always ready if needed advice. The car I bought was turned out really well ready to drive home would definitely go back.

Very disappointed with V12.
Bought an Audi Q4 on 19 July 2026. The SOS emergency fault appeared immediately and was reported to V12 just two days later.
Audi diagnosed B200049 – Internal Electric Malfunction and confirmed the control unit needs replacing at a cost of around £1,153.
Despite this, V12 has refused to cover the repair, leaving me extremely disappointed with their after-sales service.
I would think very carefully before buying a used car from V12

There have been no emails, phone calls or any attempt to contact me to review this issue again. So, despite what this response suggests, nothing has actually been done.
Simply saying that the matter has been “sent to the relevant team to be reassessed” is meaningless without anyone actually contacting me or providing a resolution.
The fault was reported just two days after purchasing the vehicle, yet I have had to repeatedly chase V12 myself. Your comments sound reassuring, but so far they have not been backed up by any action.

We didn’t have an appointment and just walked in, we were greeted by Ben and he was brilliant from start to finish. We bought a vehicle which is just right for us and ticked all the boxes we asked for. He was to the point and made everything really clear. We were very happy to have been able to have bought a car from him and would recommend him to anyone, looking to purchase a car.

I purchased a vehicle from V12 and within days discovered several issues that should have been identified before the vehicle was sold.

The most serious concern was a tyre that had a significant gouge in it. Following advice from V12, I arranged an independent inspection at an approved VW dealership. The inspection confirmed that the tyre was damaged, the internal cords/threads were visible, and it was not roadworthy. In my view, the vehicle should never have been supplied in this condition, especially as they advertise all vehicles had undergone an AA inspection.

There were also a number of other issues, including being told before travelling to view the vehicle that it came with two keys, only to find at collection that it had one. Staff acknowledged incorrect information had been given, but no resolution was offered, other than a slight and I mean slight reduction in the overall price. In addition, two alloy wheels had significant damage which was not highlighted in the advert, the vehicle was overdue a service, and a broken metal trim around the gear selector was only discovered after returning home.

What has disappointed me most is not just the condition of the vehicle, but the way the complaint has been handled. I reported the problems within the first 30 days of ownership and raised concerns about the vehicle's roadworthiness. Despite this, V12 offered just £65 towards replacing a tyre that cost over £250 and which an independent inspection found to be unroadworthy.

The response I received repeatedly avoided accepting responsibility and ultimately stated that no further internal escalation was available. I was told that this was V12's final position despite the evidence provided.

I understand that used cars can have faults. What I do not accept is a vehicle being supplied with what was found to be an unroadworthy tyre and then being expected to cover most of the replacement cost myself.

The sales experience was pretty poor when purchasing the vehicle with the salesman being quite rude to my husband when he disagreed with a price to refurb the diamond cut alloys. I was also encouraged to leave a five-star review before leaving the dealership.

One thing you should definitely note is that if you do a valuation on your Part Exchange via the link they send you, you are told you will NOT be offered less that this and it is negotiable - WE WERE OFFERED £800 LESS!!! However soon came back to us as I had the screenshot to say they could match the quote!!!!

Based on my experience, I would not recommend V12. If you're considering buying from them, I would strongly advise looking beyond the initial sales experience and considering how issues may be handled after the purchase has been completed.

Update: As V12 has now confirmed this is their final position, I will be referring the matter to Trading Standards and seeking further advice regarding my rights under the Consumer Rights Act 2015

No fuss no hassle, a smooth car buying experience, the young lady that looked after us (Jess) was polite, professional and very knowledgeable, you get a feeling of being looked after from walking in to the showroom to driving away your new car, I would definitely recommend V12

Amazing company couldn’t ask for a better service especially from leo and mia made everything so comfortable, definitely be using them again

Jack was excellent. Friendly and helpful. Not pushy and didn't give it the hard sell. An asset to V12

I recently purchased my Volvo and felt well looked after throughout. From my first enquiry, Deontae and the team were friendly, approachable, and professional. There was no pressure at any point, which made the process straightforward and stress-free. The car matched the description perfectly, and everything was handled smoothly. I'm very pleased with my purchase.

Lovely guys who work there. Did us a good deal and walked away with a new car! Would definately use them again.

Absolutely brilliant experience everything went so smooth made to feel welcome all the staff were very good and the car was turned out beautifully ,lovely car great place will definitely purchase my next vehicle from here thank you.

Faisal was brilliant all the staff was great

The experience was good. Mo was helpful and easy to talk to, making the process straightforward. He took time to explain things and answer questions, which I appreciated. The atmosphere felt professional but relaxed. No issues came up during the visit.

Great service from start to finish jack was very informative and helpful and took car on test drive got everything ready while we waited so we could drive it away same day

I purchased a Van from V12, and within the first 30 days of ownership the vehicle developed a serious AdBlue system fault.

The vehicle has now been unusable for weeks. I offered a reasonable alternative repair solution by having the vehicle inspected and repaired by another qualified garage, with V12 covering the costs. This proposal was rejected, and V12 insisted that the vehicle must be seen by a Renault main dealer. However, Renault cannot inspect the vehicle until mid-October, leaving me without a usable vehicle for an extended period.

What is particularly frustrating is that no courtesy vehicle has been offered during this time, despite the fact that the vehicle remains under warranty and is effectively off the road. I have been left without transport while being expected to wait several weeks for an appointment that is completely outside my control.

My understanding of UK consumer law is that repairs should be carried out within a reasonable time and without causing significant inconvenience to the customer. In this case, being left without a usable vehicle for weeks is causing exactly that. The fact that Renault’s waiting times are long should not simply become the customer’s problem.

Communication throughout this process has been poor. Responses have been slow, there has been little proactive effort to find a practical solution, and I have repeatedly had to chase for updates. While V12 has stated that it will cover the Renault diagnostic costs, that alone does not resolve the issue of being left without a working vehicle for such a long period.

I fully understand that faults can occur with any vehicle, even a relatively new one. However, the true measure of a dealership is how it handles problems when they arise. Based on my experience, the after-sales support has been disappointing, the communication has been weak, and I have been left carrying the burden of a problem that arose almost immediately after purchase.

Unfortunately, I cannot recommend V12 based on the way this situation has been handled

I recently purchased a Range Rover Evoque from V12 Sports & Classics in Stoke, and overall I would rate my experience 4 out of 5.
Firstly, I’d like to commend Richard for his service throughout the process. He was very helpful, persuasive without being pushy, and made a real effort to speak with the manager to secure a better deal for me. I had quite a few questions and requests throughout the process, and Richard remained patient and responsive to what felt like my endless emails! I really appreciated the effort he put in to get the deal over the line. A shout-out to Lee in the office as well, who was helpful during the process.

There are, however, a couple of areas where I feel V12 could improve. Communication and correspondence could be better. There were occasions when I needed to speak directly to the Stoke office, where I completed the transaction, but I couldn't get through by phone. On one occasion I had to contact the head office and ask them to pass a message on to the Stoke team. Better accessibility and communication with customers would make the experience considerably smoother.

I was also disappointed that the car wasn't serviced before being sold. Given the vehicle's service history and the timing of the next service, I personally expected this to be addressed as part of the preparation for sale. This was one area where I felt the dealership could have gone the extra mile.

That said, the overall buying experience was positive. The car has been riding very well so far, although I've only had it for around a week, so it's obviously still early days. The handover and the overall deal were satisfactory, and I appreciate the efforts made by the team to get everything agreed.

Overall, 4/5. There were some communication and preparation issues that could have been handled better, but Richard's effort, patience and willingness to work with me made a significant difference to the experience.

Would I recommend V12 Sports & Classics? Based on my experience so far, yes—with the caveat that there is room for improvement in communication and vehicle preparation.

Great service and professional throughout. Mia was very informative and the handover process was very easy

Saroa was very courteous and friendly throughout our experience. They provided all the information we needed and made sure to explain everything clearly. Their approach felt professional, and they were easy to talk to, which made the process straightforward. It was clear they had a good understanding of what they were talking about and offered honest advice that felt reliable. We appreciated their approachable manner and the time they took to address our questions without any pressure.

Great sales man,gd price,very fair on my px price,purchased about 30 cars from v12.

Visited the dealership to pick up my new car. Ash was very friendly and professional throughout. They took their time to explain everything clearly and made sure I understood the details. The handover process was smooth, with plenty of care given to setting things up properly before I left. It felt well-organised, and they were polite and easy to talk to during the visit. I appreciated how much effort was made to go through all the features of the car without rushing.

Great experience at V12 with Liam Jones and “H”. Friendly and extremely helpful, went over and beyond to get us a deal that suited our budget. Despite it being very busy and very late we weren’t rushed and they took their time to make sure everything was understood and we were happy! We got a beautiful car and a cracking deal, very pleased with our purchase, thank you both!