Verizon Bewertungen 418

Not one person works or cares about accounts at Verizon Buisness. Our rep Joshua Dimitri Celia never responds and after trying to file a complaint I was given the name and info of Vincent Ferrentino (senior sales manager) who also doesn’t respond. Our phone does Not work and no one cares. STAY AWAY FROM VERIZON per a business account. The people that work there do NOTHING!!!!

Thinking to move back to AT&T this is ridiculous. I’m waiting 40 minutes on the line. I’m getting some guy in India the disconnect on me the phone and nothing was solved. After the last representative last month told me I’m gonna get back some money on my account instead of that, my account went up for no reason so I will switch if nobody will call me to fix it

They’re the worst! Don’t go paperless, they fraudulently charge you. Tell you they’re looking into your account and they’ll get back to you and never do!

0 is to much for them they give me hard time to pay my payment until I was late

⭐ 1-Star Review

After 15 years with Verizon, I called in July to see if they valued keeping my business. My bill was nearly $200/month, and all they offered me was a $10 discount. When I mentioned Xfinity’s offer, Verizon had no interest in matching it.

So, I switched to Xfinity, where I already have internet and security. For comparison, Xfinity gave me:
• $25 per line for 12 months (2 phones, unlimited service)
• $100 gift card per line (2 lines transferred)
• After the first year, my total is just $65/month for 2 phones
• A free Apple Watch included
• I own my equipment, so no hidden costs

Verizon made the port-out process a nightmare — three days back and forth between carriers. I requested all services disconnected, including my Apple Watch, yet Verizon failed to do so.

Two months later (September), instead of a final bill, I received a threatening letter demanding $250. To this day, I have not received a proper itemized final bill. Even worse, when I called the number on that letter, their system did not recognize the account number or the phone number listed. Impossible to reach a person. The only way I finally got through was by calling in as if I were a brand-new customer.

To top it off, Verizon suddenly began charging me for a Disney Bundle from a phone upgrade 3 years ago — something I never asked for, never used, and didn’t even know I had. And here’s the kicker: Verizon now claims I “never disconnected” service, only ported my numbers. They locked me out of my account, left my Apple Watch line still charging, and yet shut down the online portal where I could even view or pay anything.

In short:
• Verizon wouldn’t fight to keep a loyal 15-year customer.
• They billed me after disconnection.
• They charged me for “free” services from years ago.
• They failed to disconnect lines I specifically requested.
• They blocked my account access while still billing me.
• They replaced an itemized bill with a threat letter that leads nowhere.
• They make it impossible to reach support unless you pretend to be a new customer.

⚠️ Buyer beware: Especially after you leave, you MUST double-check your Verizon account. They make it impossible to get through — their threat letters only list closed account info that doesn’t work when you call. Verizon will say you “only ported numbers,” not disconnected service, then lock you out of your account while still charging for leftover lines. Loyalty means nothing here.

Meanwhile, Xfinity gave me better pricing, better perks, a free watch, and no hassle.

We returned our Verizon phone 9 months ago. They have the device in their hands, yet they still demand we pay for it. This is outright theft. We have proof: photos and call records. Verizon has been dragging us through this nightmare for 9 months. Shameful.

In December 2022, a Verizon representative came to my boarding house and informed me that I qualified for free internet service under the Affordable Care Act program. I was assured that my bill would be brought to zero after enrollment.

Despite this assurance, I immediately began receiving bills from Verizon. I raised this issue with the original representative, who stated she was having trouble resolving the billing problem and was working with her supervisor. Shortly after, she stopped returning my calls.
When Verizon installed the equipment, I already had an outstanding bill, even though I had been promised the charges would be waived. Because the issue remained unresolved, I removed the equipment the next day and returned it to Verizon.
From December 2022 through 2023/2024, I made countless phone calls to Verizon customer service. Each time, I was told that the bill was an error and would be removed. Despite these assurances, the balance was never cleared.
Verizon eventually referred the account to a collections agency, damaging my credit. I was then told to call/physical mail TSI a company in Pennsylvania (I reside in New Jersey) that was supposedly handling the matter. That company also assured me that the account would be corrected, but nothing changed.
In 2025, I received a settlement offer by mail regarding the disputed account. Wanting to clear my credit report, I accepted the offer and paid approximately 50% of the balance. Verizon then reported the account as “paid in full for less than the full balance”, which still appears as a derogatory mark on my credit report.
This was misleading. I entered into the settlement with the understanding it would be reflected as “paid in full” without derogatory language.

In August 2025, I filed a complaint with the FCC. Verizon contacted me following that complaint. I explained the entire situation again. After an internal review, Verizon told me the reason the bill was not set to zero was that I had been “emailed and told to set up the account myself.” However, this is not what I was told by the original Verizon representative. She stated explicitly that she would handle the setup.

At every stage, Verizon representatives acknowledged the billing issue and repeatedly assured me it would be resolved. Despite my returning the equipment promptly and making multiple attempts to resolve the matter, Verizon has refused to correct the derogatory reporting.

Result:

My credit report continues to show a derogatory remark from Verizon that should not exist. I was misled into believing the account would be resolved and later misled into paying a settlement that did not remove the negative reporting. This has caused ongoing harm to my credit.

So after years of repeated calls, promises, and a settlement payment to clear my credit, Verizon has refused to remove the derogatory mark — a small correction that would cost them nothing but continues to harm me. It is unscrupulous that such an exceedingly wealthy company profits from misleading low-income consumers and refuses to correct errors, even after taking money for a service I never used.

What a horrible company. They don't send bills, disconnect your service, and they transfer you call around for hours while they ask the same questions, over, and over, and over.

I think they need to know the difference between 0.002 dollars and 0.002 cents

The customer support and technician was stupid call me to reschedule 3rd time and when the time to install told me 10.00 am - 12.00 pm but I didn’t see technician show up on time then I called to support they only say Do you want to reschedule? WTF is this service from Verizon.

Verizon customer support doesn't even deserves a star, after I switched from another carrier to Verizon, I couldn't get help at all. I visited to get from Verizon store, and all the staffs walking around but not willing to talk to you, they make jokes and laugh between them self. I explained my situation, and without looking my phone,told me to call Verizon customer care, they almost kicked me out because I ask them help. Why Verizon pay salary to their worker if they are not helping to customers. Awful experience in 2 weeks . And I'm going back to old carrier, don't want to deal with worse customer service again.

I’ve been a Verizon customer for 7 years, with 9 phone lines and home internet. On August 10, 2025, I completed a phone order for a new line and two line upgrades. I received the new line, but never got the upgrade devices.
After waiting nearly 2 hours on a customer service call, I was told the order was stuck waiting for supervisor approval and to call back in 3 business days. When I followed up 11 days later, I was told the order had been canceled without any explanation.
Escalating to a supervisor, I was told that Verizon’s system failed to process the order and the agent never sent me confirmation. Despite acknowledging the error, Verizon did not offer any kind of compensation — just an apology.
For a loyal customer managing multiple lines, this was a frustrating and disappointing experience. Verizon needs to take more responsibility when its systems and agents fail.

I switched from Xfinity to Verizon after they dangled what sounded like a great deal a $200 gift card after 90 days may be 120 days( I don't remember exactly how many days I had to wait lol. That, plus their “best service” claim, sealed the deal for me.

Well, 90 days came and went and nothing. Every time I called, customer service acted like they’d never heard of the offer. After a while, I stopped asking. It was obvious this was just a bait‑and‑switch.

And that “best service”? Nope. Coverage doesn’t stand out at all compared to AT&T or T‑Mobile, but they definitely stand out when it comes to their outrageous prices.

When my contract’s up, I’m out. Even without the gift card, I might’ve stayed if they’d been honest. But lie to me once, and you’ve lost my trust for good.

Went an entire month with no service. After many chats & personal calls I was promised a refund that I had paid for that month. NEVER HAPPENED. Now because I cancelled my account for lack of service they are recanting on my refund. I look at this as theft, I paid for service, they didn't provide. Beware of Verizon's shady practices.

Never got my Internet, never got delivered to my crib. The lady who signed me up promised a free iPhone or iPad. That was a lie. So I cancelled account but they keep billing me. Now threatening to send my bill to collections

My company tried repeatedly to order Internet service for our business. As the business owner I went through a verification process - online live picture, picture of my drivers license, etc- and then they asked for the exact same thing in the next session. We went round and round a few times and decided they don't want our business. They cancelled our order twice!
So we went and ordered from ATT.

I ordered new devices for pickup at the Dallas, GA Victra/Verizon store. Verizon shipped them to the wrong store in Lithonia, GA without my authorization. I never received the devices or signed for them. The Dallas store failed to identify the misdelivery, and I discovered the delivery address myself.

When I called Verizon corporate, the representative ignored my explanation that I had cancelled my account over this incident and instead tried to upsell me Verizon services. Only after repeated refusal did she offer to email the store for a callback — no direct contact number exists.

Verizon claimed an “investigation” was required before resolution, yet still allowed my account to close and my numbers to port, showing this was simply a stall tactic. I have filed complaints with the BBB, FCC, and Georgia Attorney General.

Verizon was never honest about charges. They randomly and regularly increased my payments.Originally they said I would pay $40/line. THAT never happened. At one point I was paying $277/month for two phones that had been paid off. I could never get a straight answer about this from reps online or on the phone. I would advise others to refrain from giving Verizon your bank information.
I also spent more than a year trying to remove a dead person from my bill/account.
We’re now with Comcast; we appreciate their honesty and their customer service.

Here is what they will not tell you — there are two companies that call themselves Verizon and they will not talk to each other. This is YOUR fault. You SHOULD have know this and acted accordingly.

In the meantime here is a useless AI to upsell you while refusing to route your call.

We already have your money, so b’bye! Suckers!