Verizon Bewertungen 418

Upgraded to FIOS+ on December 9, 2025. Since installation one week ago, I experienced "No Signal, Check Source", freezing screens, VMS Not Available, HDCP ERROR DETECTED and unavailable tech support. Called Tech Support only to get an automated response Tech Support is only open during normal business hours. Recording did not say what "normal" business hours were.

Went on Verizon Chat Line who said technicians are aware of problem and are working on it. I asked what Tech Support hours are and was told 9:00AM to 6:00PM.

Wrote Verizon Consumer Group CEO and CEO of Verizon Communications relating in detail the many installation/customer service problems. If I do receive a reply, it will probably be a form letter with an auto pen signature. I believe Verizon jumped into the streaming service without thoroughly testing their system.

I wont bother you with the specifics because I might become homicidal reliving the experience. Suffice it to say I lost an hour of my life last week trying to fix a problem THAT WAS AT THE VERIZON END (the tech I spoke to said they had been "getting a lot of calls about this issue"). Alas...that fix didnt cure the problem so I called back and despite the BOT telling me it was a 4 min wait to speak to a human it took 17. I then wasted yet another TWO hours while my call was moved to a supervisor who had to get help from her supervisor AND her "tech team"...thats a total of 3 hours for verizon to theoretically fix THEIR problem and only time will tell if they realy did.....get a walkie talkie, yell out the window, get a ham radio...anything has to be better than these clowns!
Update: no repair...called back...2 more hours...stunning...how are these people in business..."Too Big to Fail"?

I had a terrible experience with their customer service. I ordered new wireless and phone from them, and they assured me that the order would be delivered in two days. However, the next day, I received an email stating that the order had been canceled. When I contacted the lead customer service representative after transferring to multiple departments, they denied that the order had been canceled and assured me that it would be delivered on time.

Later that day, when I tracked the order with the shipping company, they informed me that it was being returned to the shipper. When I contacted Verizon again, they confirmed that the package was not being returned and should be delivered on time, which was never the case. After calling Verizon multiple times about the status of the order, they informed me that it had not been processed correctly the first time and that they had now processed it. They asked me to wait for a day.

After another day, when I called them again, they informed me of another issue. After multiple hours on hold and multiple transfers, I received the same answer. A week later, the order is still waiting for delivery, and I have no idea where the package is.

Switched over to Verizon Wireless about 2 months. Worst decision ever. They absolutely suck!

🚨 Verizon Customer Service Warning! 🚨

I spent over 11 hours trying to resolve unauthorized charges on my account — for fully paid-off phones, mobile protection insurance, and hotspot fees I never requested.

Despite providing all details multiple times, Verizon still hasn’t resolved the issue. I have full proof of all communications. No calls, no store visits, no excuses — this should have been fixed in writing.

Loyal customers, beware: Verizon may charge you for things you’ve already paid for, and correcting it can take hours or days.

My mother retired from Verizon. She's had Verizon landline phone service "forever". She just turned 100 & entered assisted living & we wanted to "move" her phone number to the assisted living place where she lives now.
It has been a month of dealing with the incompetent people at Verizon to move her phone. We get promises that are broken. We get work orders, dates for the move & NOTHING happens. Without exaggeration I've been on the phone with Verizon for at least 8 hours over the month.
I GIVE UP. I am calling them & cancelling their lousy service even though my mom gets a big discount on service because it is a retirement benefit.
Verizon is the most incompetent mismanaged company on the planet. Why people continue to deal with them is amazing!

Ridiculously expensive. And you can’t get out!! I had a monthly subscription because I knew I was going to be in the USA temporarily. To cancel, you have to call (which on its own is annoying, it is 2025 you know…) and then they can’t do it longer than 2 weeks in advance. I had to call 4 times to make sure everything was cancelled and still I received bills afterwards which I couldn’t pay because I couldn’t login (my phone nr was no longer in use) and you can’t pay online if you’re not in the US. Tried to email and contact customer service… no response until there was this debt collector.
Unprofessional money grabbing awful business. Reception was always worse than my partners T-mobile which was halve the price

Stay away from Verizon!! They will be awful! Guaranteed

What a nightmare and I’ve only been a business customer for 2 days! I should have known this wasn’t going to go well when I realized my Account Rep, who is trying to sign me up and sell me services for my business, didn’t have a direct phone or email address and could only call me after initiate a request. Keep in mind this is the most important and involved interaction I’ll probably ever have with Verizon and the time they should be most eager to talk to me but no, even now I am kept at arms length and denied the ability to call my sales rep to work on my corporate transfer. I can just imagine what trying to speak to someone will be like when the contracts are all signed. On top of this, the transfer has been a total fail. So many problems, devices that are unusable due to problems with porting, compatibility and shipping. Total frustration but I can’t speak to anyone. No less than a dozen times I’ve tried to call for help only to get trapped in their Orwellian phone directly and an answering AI who lives to simply hang up on you when you can’t answer a question you couldn’t possibly know. The best you can hope for is being directed to a another customer service number which will waste just as much of your time. You cannot bypass the system. You cannot beg the AI for human assistance or push any button to direct to live help. Even the website chat windows takes a science degree to navigate to place that will allow a human to assist you. Once you get in the queue they hit you with the “volume is high” excuse like they’ve never answered a chat before and you are forced to wait 30+ minutes for help. Good look once you get it because verifying yourself will make you wish you’d just accepted your fate and choose to string two cans together instead. Hate this company and their complete lack of service.

I’veI’ve been a loyal Verizon customer for many years, but this recent experience left me feeling completely unvalued. On November 1, 2025, I canceled my Disney, Hulu, and ESPN bundle through the Verizon app because I wanted to open a Hulu + Live TV account. Verizon doesn’t allow that upgrade within the bundle, so I removed it. The app said I’d still have access until November 8, but that continued access kept my Hulu account linked to Verizon’s billing. Because of this, I couldn’t sign up for Hulu Live until Verizon released the account on the 8th.

Between November 1 and 5, I spent over eight hours in chats and phone calls repeating the same issue. I was told to call Hulu, then told only Verizon could fix it. My case was closed without resolution, and I never received the promised callback.

This should have been a simple fix, yet it turned into days of frustration. I’ve always paid on time and stayed loyal, but this experience made me feel my time and loyalty mean nothing to Verizon. I truly hope Verizon takes accountability and improves how it supports long-time customers.

I’ve been a Verizon customer for over 5 years and I’ve never experienced such terrible service. I have a business account, and after I moved to a new location about six months ago, I didn’t even use my Verizon internet once — simply because I hadn’t set up service at my new address yet.

About five months ago, I called Verizon to close my account, but their representative convinced me to keep paying for my phone line, saying it would be easier since my equipment was already paid off. I trusted them. That was a huge mistake.

Now, after six months of paying for a service I never used, I decided to finally close everything. But when I called, instead of helping me, Verizon forced me to pay for another month — even though I clearly explained that I haven’t been using the service at all.

Their customer service is unbelievably slow and unhelpful, their website and mobile app constantly malfunction, and their billing practices are beyond unfair. Verizon only cares about money, not their customers. I’m done with them, and I’ll make sure everyone I know hears about this experience.

Stay far away from Verizon — especially if you value honesty and fair treatment

Es la peor de las compañía de teléfonos y aunque el servicio telefomo y en red sea bueno y es una de las mas grande tanbien es la peor e confialidad te dan promotions y te benden seguro que cuando te toca usarlos ahi descubre que te an estado engañando o te quiere cobrar extra

Verizon Wireless refused to cancel my line 407---0284 and blocked the return of a device they promised as “FREE”. Representatives gave misleading, contradictory information for over an hour, and billing continued despite my lawful request. This is deceptive, unlawful, and a violation of FTC law, FCC regulations, and Florida FDUTPA. I am escalating to Small Claims Court, FTC, FCC, and Florida AG. Consumers beware!

Had T Mobile for 8 yrs, had zero spam calls . I decided to try Verizon and I get at least 10 spam calls per day! Are they selling their cell numbers? Something’s up because I have to continuously block calls all day long. Always about iIRS tax Debt. Mistake changing!!!

AT&T near me, has very poor service. I talked to Verizon and they assured me that the service was far better and there was a cell tower, 3.2 miles from my house. Transferred, got a new phone...and the service has been AWFUL. Dropped calls, poor reception. I have spent more time with Verizon in the last three weeks than the last two years on my other carrier, combined! Apparently there is an outage near me, and it started on Oct 2. STILL NOT FIXED. Really frustrated with service.

They suck all the way around. phones ordered over 15 days ago and been on the phone with them for over 10 times and probably 15 hours and not one person or AI can give me a straight answer. The stupid AI is a joke....

I'll bet Verizon's million-dollar executives are scratching their heads over their Champagne-and-caviar lunches, wondering why T-Mobile is eating their lunch and stealing their customers. I'll also bet that is why they have had to lease data space to Cox Communications for their new Cox Mobile service at significant savings over their own pricing. This kind of business strategy is thoughtless at best, and suicidal at worst. Cox's entry and use of Verizon's towers will only hasten Verizon's demise as the premier carrier in the United States. In fact, Cox goes so far as to stop "just short" of advertising that it uses Verizon towers. And when you talk with Cox Mobile salespeople, all they speak about is that they're running on Verizon's network. I wonder, and scratch my head, walking into the local corporate Verizon store and see two, maybe three customers milling about, waiting for four, yes, four, Verizon salespeople who are laughing and talking amongst themselves, why Verizon now finds itself in the position it is in.

I waited over ten minutes last night at the Verizon store after leaving the T-Mobile store across the street. T-Mobile had five or six working staffers trying to keep up with twice as many customers. And Verizon continues to wonder — and is only now trying to catch up — with all sorts of incentives for new and existing customers. And by the way, those "incentives" come with all kinds of contractual agreements, including three years of indentured servitude to Verizon.

While T-Mobile has its share of problems — it has oversold its services, has inadequately trained Filipino agents, and hour-plus-long phone and in-store wait times — Cox Mobile also has significant issues, having tried to enter the realm of Verizon, T-Mobile, and AT&T on two prior occasions and failed abysmally each time. And Cox also has incompetent offshore contracted agents, just as T-Mobile, Verizon, and AT&T do. And let's not forget AT&T, with ridiculously high prices, poor offshore customer service, and faltering service. Does anyone wonder whether Verizon will be the ultimate loser in this scenario, just as Sears, Pan Am, Kmart, and TWA, and a host of others, who thought they were too large and important to fail?

If I were Verizon, I'd start brown-bagging it instead of caviar and Champagne, and look within, instead of what they've been doing for years. The market is changing, and Verizon needs to adapt. It's time to compete with intelligence, not just size and reputation.

When you receive an email after waiting months for their gift card and it says you will have it within 24 hours, don’t believe it. They have promised it for months. Then after getting that email, they tell you sometime in December you will have it. Don’t trust Verizon for anything.

I started service with Verizon from August 2, 2025, and disconnected on September 8, 2025. Here's what happened:

I was charged twice on my first bill. The first charge was labeled as "First Billing," and the second charge covered the period from August 3 to September 2, 2025 — even though this was all within my first month of service.

After I disconnected my line on September 8, Verizon kept my account open until October 4, 2025, and charged me for that extra time without my consent. When I contacted customer service, they blamed it on "company policy" and refused to issue a refund.

In summary: I used Verizon's service for 1 month and 6 days, but I was charged for 2 months and 6 days.

DON'T DO BUSINESS WITH VERIZON! BIG SCAMMER!

We’ve been with Verizon for 30+ years! And now we’ve been lied to enough!!! Spoke with a representative early August, was told we were eligible for new phones at no cost, (we had to send old phones in) no problem!! LIES LIES apparently! Spent part of the month of August and all of September speaking with various representatives, and receiving various explanations!!! Seems each had their own agenda!! Got frustrated and emailed Excutive services. Thought that maybe someone might actually do their job! WRONG! I gave her dates, times, and names of individuals that I had spoken with! She assured me she would get the answers! LIES!!!! She called me a month later and says that the charges are accurate?? I asked her if she had listened to the call from August 2nd in reference to the phones being free? She replied that she had NOT! I asked her to review the conversation with myself on the phone! She informed me that that wasn’t possible! I asked her if she had listened to the call, she stated that no she had NOT. I asked her to do that, she stated that she could not listen to the call because it was now too late as they only keep the recording for 30 days?? Now Verizon wants to charge me exonerated fees and equipment charges! I try to remain loyal as I’m a small business owner myself. Guess it’s time to move to a new carrier (T-Mobile is eager for my business)

Single handily the worst experience of my life . The representatives are complete morons and solve nothing. All they worry about is a positive review at the end of the call.