Truly a great experience ordering from Wheelspin. My ordered item turned out to be out of stock and the gentleman I spoke with was totally transparent and very apologetic. He advised he was not sure w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Helpful and knowledgeable staff. Good range and good stock and usually quick to re stock upon order of a part. Closely sequenced orders don't always get 'merged' to save redundant shipping costs.
Exceptional. I got the clear vibe they are enjoying what they do, and were helpful, polite, friendly, knowledgeable. I'll be returning. Thanks Wheelspinmodels.
Unternehmen hat geantwortet
It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Kontaktinformationen
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, Vereinigtes Königreich
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4,7
Hervorragend
23 136 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Super helpful
Super helpful, extremely quick customer service and fast shipping. great variety in products.
Will definitely buy from them again!
2. März 2026
Bewertung ohne vorherige Einladung
Multi purchase items on sameDay …
I am currently purchasing items almost daily- the Wheelspin team have been fantastic in combining orders to save carriage charges, would highly recommend this supplier.
27. Februar 2026
Used them for over 5 years
Used them for over 5 years, 10+ models + accessories, perfect supplier, speed and comms. I dont use anyone else if they have stock! ... Solid supplier. A rare 5 stars.
25. Februar 2026
Bewertung ohne vorherige Einladung
I used the WhatsApp service to get some…
I used the WhatsApp service to get some advice. I chatted with Steve who looked after me in a old school customer way.
After dealings with other rc shops it feels good to find somewhere who looks after their customers.
24. Februar 2026
Bewertung ohne vorherige Einladung
Great Experience fast service very…
Great Experience fast service very knowledgeable, Great Company
14. Februar 2026
Antwort von Wheelspin Models
Thanks Craig!
Antwort von Wheelspin Models
Thanks Logan!
I ordered several items and paid £7…
VI ordered several items and paid £7 postage next day. Was all good but the wheels with tires after Gluing them ripped in two places within 2 minutes of run time on grass in the park.
I contacted customer services with pictures and was told I had crashed the buggy so was my fault and they could see cracks in the wheel where I had hit something.
I explained it was not cracked it was glue.
It was passed to management where I was told again it was scuffs on the wheels. IT IS GLUE.
WILL NOT BE USING AGAIN. the isle of wight rc club agree with me customer services is shocking and rude. Steer clear
(have now received this calling me a liar! Disgraceful company)
Hi Kai,
The images you sent in clearly show scuff several large scuff marks up the side of the wheels - those big black marks, they are not "glue" - they are kerb damage. These are a cheap and cheerful set of tyres you are running on what looks to be a reasonably high powered 1:8 buggy. If you want something better, I'm afraid you will need to buy a better set of tyres, and importantly - not drive into kerbs and expect the tyres to last.
We might have looked at doing a small discount if you had approached this in a more kind or at least more truthful manner - but we are a good, honest shop run by a hard working team and I am sorry but we do not take kindly to threats of "sort it or I'll leave a bad review".
As you have now decided to leave your bad review I feel there's little more point continuing this discussion. Best of luck finding a new store that may be better suited to your demands.
I shall reply to the review and include the photographs you sent in.
/Ben
Also I never said “sort this out or I’ll leave a bad review” LIARS
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Hi Kai,
Thanks for your review.
As you can see from our response you have kindly posted, we do not take kindly to threats of "sort this out or I'll leave a bad review".
As I mentioned, we are a good, honest shop run by a hard working team and are more than happy to help customers with genuine issues - or at least those who treat our team with respect when they do have an issue.
The photos you sent in are attached below, and clearly show signs of impact. These are the cheapest wheel and tyre combo we sell. They are a good value, basic set - and will work fine, but no - they will not stand up to hard abuse and impact.
Here is the photo you sent in - there are scuff marks all around this rim, I would suggest one might feel a bit silly after seeing these...
https://d3kia4uusq9en9.cloudfront.net/img3/TAFG3434-7c3d.webp
I'm sorry you feel this is unreasonable, but wish you the best of luck in finding a retailer who will perhaps be more responsive to your threatening language.
The order came in good time well…
The order came in good time well packaged with no issues.
Good job Wheelspin.
3. Dezember 2025
Antwort von Wheelspin Models
Many thanks!
Excellent service and always available…
Excellent service and always available to help with any queries/questions, definitely the go to place for your RC needs.
21. Jänner 2026
Antwort von Wheelspin Models
Many thanks :-)
1st class service
Ordered a bodyshell and paint, was dispatched almost immediately, and came at a better price than other modelshops
14. Jänner 2026
Antwort von Wheelspin Models
Many thanks John!
Great dealer
Great but usually my second choice, I usually get parts from a different place but sometimes some essential parts are out of stock there and so I order from here instead, Not really much to complain about fairly quick shipping and delivery and lots of stuff to buy
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Thanks Lloyd!
Antwort von Wheelspin Models
Thanks Ian!
Used wheelspin a few times now and…
Used wheelspin a few times now and always had good service, they have delivered on time and I have collected also, they price matched items and made good on it with no problem at all. Will use again without hesitation. I was served by Ben and was very helpful. Even helped me take the stuff to my car!!
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Cheers Adam!
Wheelspin have had my car for nearly 2…
Wheelspin have had my car for nearly 2 months now in for a repair.
They didn't write any details down unlike the 1st person I spoke was doing apparently and they said post it in.
I checked 2-3 weeks later and they said they havent looked at it due to having know details.
I checked a week or so after giving details and the excuse this time was they were struggling with time.
Its now the 30th/12 another 2 weeks later and ive had no contact other than a reply to an email ive just sent saying they wont look at any cars until the new year as they are too busy again......... really bad service. Obviously more concerned over new sales than any after service.
I have a very upset son now and im really annoyed.
All we need is the car fixed and returned within a reasonable time frame which is long overdue now.
Hopefully they start sorting it very quickly.
Careful buying as the afterservice looks like itll be poor for you.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Hi James, I have decided to investigate this matter myself, as we take great pride in our high standards of customer service. When someone is unhappy with those standards, I take it seriously and aim to resolve it as quickly as possible.
I have reviewed all of your correspondence with us, including call recordings, and hopefully can shed some light on the issues you are experiencing.
You initially called on 1st November to enquire whether we could repair a crash-damaged vehicle. We immediately advised that, while this was possible, the store mechanic had recently left the business and, as a result, there was a longer-than-usual wait of around four weeks for diagnosis, particularly as the exact issue was unclear. During that call, we suggested bringing the car into store so we could take a quick look and, if it was a simple diagnosis, advise on parts and repairs to avoid the wait. As you were not local, you asked to post the car to us instead, which we confirmed was fine, provided it included a note with your details and any known issues.
Unfortunately, when the package arrived on 12th November, it contained no identifying information, just a boxed, damaged car. I understand you had spoken to a member of our team and felt we would recognise it on arrival; however as we handle hundreds of calls, emails, and messages daily, often regarding the same products. We cannot make assumptions, so the car was set aside until ownership could be identified.
You contacted us again on 1st December for an update, at which point we established that the vehicle was yours. During that call, once you had explained the suspected fault following a high-speed impact, the car was added to the repair log. Due to the extremely busy time of year, we advised again this would take longer than usual but we would try our best to take around three weeks for it to be inspected for diagnosis. You were also asked whether you wanted repairs to proceed regardless, or if you preferred a quote before any work was carried out.
You contacted us again on 12th December, when we confirmed the vehicle was still in the queue, with other repairs ahead of it.
Unfortunately, we then entered the Christmas holiday shutdown before the repair could be completed. While we prepare as best we can, this year was exceptionally busy. This is why, from the outset, we advised an estimated four-week diagnosis period.
Although your car arrived on 12th November, it was not bookable until your details were provided on 1st December, which meant the time estimate now included the holiday shutdown.
As a result, diagnosis was realistically expected for the first week of January.
We always do everything possible to complete work sooner, but delays can occur due to circumstances outside our control. This is why we provide estimated timeframes, not guarantees.
I also understand that when you contacted us on 30th December you were advised repairs would be carried out in the New Year. Unfortunately, due to enquiry volumes and the New Year shutdown, this could not be expedited.
I can only apologise that you feel these circumstances fall entirely on us and that the service has not met your expectations. Under normal operation, we aim to complete repairs much quicker.
I have ensured that, regardless of store busyness, your vehicle will be fully diagnosed by the end of this week, and you can expect a diagnosis and repair quote no later than tomorrow afternoon.
Again please accept our apologies on the delay.
Dom.
Head of Sales and Operations,
Wheelspin Models.
Great service amazing price reasonable…
Great service amazing price reasonable delivery cost and very quick service
22. Dezember 2025
Antwort von Wheelspin Models
Thanks Andrew!
Don’t usually leave reviews… this…
Don’t usually leave reviews… this company is outstanding to deal with
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Thanks Richard!
Great customer service
Great customer service, with a smile and a jovial demeanour.
It’s always a pleasure to buy from Wheelspin Models as the guys are very helpful, knowledgable and cheerful.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Thanks Chris!
Absolutely a nightmare BEWARE of Wheelspin models
Absolutely a nightmare ,ordered some parts , still not arrived they say give it 2 to 5 days been 6 days today,,tracking information doesn’t work , ordered some other parts still not posted emailed today to say cancel the 2nd order , which it now says on HOLD , that’s not a refund , just being awkward do NOT use Wheelspin models , they think as there are not many shops still open they can monopolise the market with only 3 or 4 main ones left…use the one in Leeds always help and answer emails promptly ,, seems I’m not the only one having issues you read on Facebook and forums ..without us buyers you wouldn’t exist…works both ways , I hope people read this and beware of the actions from the shop , now let’s wait for the bull reply ….
Wheelspin Models thinking about they give you the bull SPIN ….
Update 15/12/2025 time 09.47am
I haven’t spoken to your staff , how a company like you can lie , to make you sound like you are right , WRONG
I emailed as you never answer your phone ..
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Hi Sye,
I'm sorry to hear your frustration. We work hard and ship orders fast....
We did have a marker on your account regarding some issues you had with a previous order and the horrendous attitude that our team had to endure from you - but we thought everyone deserves a second chance and shipped your latest order out for you regardless.
You ordered on a Saturday evening around 8pm, and this duly shipped for you first thing Monday monday with your chosen Royal Mail delivery method.
It is, of course, mid December - and the postal service are probably not at their most efficient. Whilst I understand that's our issue to stand behind - we do ask that all customers are a little extra patient with Royal Mail at this time of year.
I'm afraid we cannot do a great deal to speed up Royal Mail's delivery - but do of course offer express shipping with a variety of next day couriers for an extra £3 if you do need those bits super urgently.
Royal Mail's Trustpilot page is here should you wish to make your thoughts known: https://uk.trustpilot.com/review/www.royalmail.com
I can see your second order has been refunded in full as requested. You requested this at 11:44 on 12th December and it was actioned for you at 16:33. I'm sorry if you feel that's a "nightmare" and wish you the best of luck in your R/C endeavours. Thankfully it seems, they will not be with ourselves.
Excellent advice - highly recommend
Andy at Wheelspins gave me excellent advice on a model for my son, he knew exactly what I needed and put together a great deal that worked to my budget. My son will be so excited for Christmas Day! Incredibly polite and knowledgeable on the phone. Would highly recommend.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Hi Rob, so glad we could help, sounds like you are in for a fun Christmas morning. (Dont forget to pre charge those batteries on Christmas Eve!)
outstanding team
The team here are outstanding, great customer service, will help you as much as they can, they have a lot of stock but if not on shelf it will be on order couple days later
5. Dezember 2025
Antwort von Wheelspin Models
Thanks for the great review. Happy to help any time.
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