Truly a great experience ordering from Wheelspin. My ordered item turned out to be out of stock and the gentleman I spoke with was totally transparent and very apologetic. He advised he was not sure w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Helpful and knowledgeable staff. Good range and good stock and usually quick to re stock upon order of a part. Closely sequenced orders don't always get 'merged' to save redundant shipping costs.
12/10 shop super friendly and knowledgeable team they don’t give the hard sell but they’ll give you the knowledge to make your own decisions. The race track upstairs is EPIC superb facilities and amaz... Mehr ansehen
It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Kontaktinformationen
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, Vereinigtes Königreich
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4,7
Hervorragend
23 138 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Top notch service
Top notch service. Had a few orders from Wheelspin and the latest order was my newest toy! Has a slight issue with it so mailed Wheelspin and got an answer quickly and they offered help if needed. Thankfully I managed to sort it.
Can't fault the service.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Once again another amazing purchase…
Once again another amazing purchase from wheelspin models as always great communication from the staff and quality product why i always use wheelspin models over any other uk online store !!
keep up the great work guys 👍
13. Jänner 2025
Bewertung ohne vorherige Einladung
First class. RC company
My brushless motor and esc arrived super fast, and very well packaged. First time buying from these guys, excellent experience. Great website with loads of stock. Definitely recommend for all stuff RC!
Will use you in future!!
Many thanks
Brian Hardiman.
4. Jänner 2025
Bewertung ohne vorherige Einladung
Brilliant
What can I say, since starting my RC hobby 7 years ago, and finding this place on the Internet, Wheelspin has always been my go to place, all the staff are freindly and helpful and have plenty of time for you, and the mail order is so quick, even if the item is shadow stock, it is still super fast delivery, and it's only half an hour away from where I live (fantastic) never had a problem there at all.
3. Jänner 2025
Easy website to navigate
Easy website to navigate, great prices. Will be using them again!
3. Jänner 2025
Wheelspin models are a well stocked…
Wheelspin models are a well stocked shop that says when there in stock they. A lot of shops in the UK say they have the parts in stock but don't.
And there postal service is next to non always a fast delivery. This shop is one of the best if not the best in the UK.
1. Jänner 2025
Super Packing & Delivery
Always have what I require in stock with great prices. Best delivery & packing on the market with Super fast delivery , cannot fault.
30. Dezember 2024
Outstanding!
Outstanding!
Ordered an RC car and accessories at 11am, received all of it by 2pm the next day.
I'd been looking for a particular model, and stumbled upon Wheelspin after the other company i was looking to buy from bumped up their prices by 20% due to what i assume was a Christmas price grab. Money is hard enough to come by these days without that sort of nonsense by unscrupulous sellers.
Thanks Wheelspin for keeping your prices right, and for offering such an excellent service! Fabulous! :)
I'll be back!
21. Dezember 2024
Bewertung ohne vorherige Einladung
Great service & friendly guys 👦
Great service & friendly guys 👦. I will always use Wheelspin models 😀. With excellent knowledge 👌 thanks Glen.
29. November 2024
Excellent service and fast delivery
29. November 2024
I have used Wheelspin on a regular…
I have used Wheelspin on a regular basis, staff are friendly and helpful and they hold an extensive stock of spares…….first rate.
30. November 2024
Fast delivery and always have the parts…
Fast delivery and always have the parts i need
30. November 2024
Just simply very good service
Just simply very good service. Staff extremely polite, friendly and very helpful. Excellent model shop
30. November 2024
Staff were rood when I emailed them
Staff were rood when I emailed them. Please be aware that the 4-5 days on shadow stock items is a lie. They have no idea when the parts will arrive. It could take weeks.
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Thanks for your review Jason.
It goes without saying that we put a huge amount of work into ensuring a great customer experience. Bad reviews are thankfully rare - but I will always look into any negative experience to see how we can improve and ensure similar mistakes don't happen again.
I have read through your conversation with our team and whilst I appreciate we can all drop the ball sometimes - I genuinely cannot see anything that could come across here as 'rood'. I can see you've placed a few orders over the years, all for relatively obscure items. Whilst we're happy to supply these kinds of parts, we do warn on our site that they will take a little longer to ship.
Bearing mind the time of year (it's Black Friday weekend as I write this and all retailers are pretty busy), it's not unusual to expect that things may take an extra day or two (not "weeks" as you write in your review...). After you raised your concerns, your order was upgraded to next day delivery and I am happy to see the obscure parts you were so desperate to receive did actually arrive that same afternoon, shipped immediately for you and were with you the very next day. So all in all, despite taking an extra day or two to ship they did arrive within the expected timeframe.
I am struggling to see how this is a 1-star experience, but of course you are entitled to your opinion and I wish you the best of luck sourcing your next order of hard-to-find spare parts from another supplier who you feel may accommodate your needs better. I'm thankful to say that we will continue providing our great levels of service to our many happy customers.
Enjoy your future RC adventures,
Ben
Director
Wheelspin Models
Reliable orders and delivery time and…
Reliable orders and delivery time and tracking. great
2. November 2024
Refuses to communicate
Refuses to communicate. No invoice after several requests.
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von Wheelspin Models
Hi,
This doesn’t sound like our usual level of excellent service. If you require an invoice, you can download one of these in a a few seconds from your account; or our team will be happy to help. Email response times for the last month are on average around 4 hours…. We do read and respond in a timely manner to all messages we receive!
We’ve no record of your name, or the email you supplied to trustpilot so suspect this is a false review. But of course if that’s not the case - please drop me a message personally at ben@wheelspinmodels.co.uk and I will be more than happy to look into any genuine issues you may have.
Kind Regards,
Ben
Director
Great customer service and very…
Great customer service and very understating staff
5. November 2024
Bewertung ohne vorherige Einladung
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