Wilsons Carpets Bewertungen 

827
•
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

bought heavy duty bathroom vinyl at the york road store same quality found elsewhere was nearly double the price great fitting service by good no nonsense fitter highly delighted

Bewertet mit 5 von 5 Sternen

Polite and helpful staff in the store. Fitters arrived on time, very professional, respectful of our home(shoes off) Quality product, fitted well and looks great. Upgraded our bathroom, we... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Great service for measuring up and in-store, totally let down by the fitter as per lots of other reviews. Ultimately Wilson's recommend these fitters so it's on them. When I pay someone to do a job I... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We moved into our new house just over a year ago. We have a small property which required all carpets and flooring to be replaced which we have done in stages. Wilsons Carpets initially came out to me... Mehr ansehen

Unternehmensdetails

Vom Unternehmen geschrieben

Wilsons Carpets is the largest independent flooring and bed retailer in the region, with 19 stores across Yorkshire, Lincolnshire and Nottinghamshire. Family-run since 1968, we’re known for unbeatable value, expert advice and our Price Promise. Meaning Prices are checked daily against over 1,000 products. With more than 1 million m² of stock, we offer carpets, vinyl, laminate, LVT, artificial grass, rugs and beds, all available in-store or online. Free measuring and friendly, honest service come as standard.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

827 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,5

Alle Bewertungen

(827)

216 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Picked the carpet i wanted from the…

Picked the carpet i wanted from the website, loads of choice in colours and textures. The price was really good. Ordered my carpet and underlay on line and was given delivery timescale at the till. My order arrived within 5 days. I was kept updated with delivery time and the delivery people rang me when they were 30 minutes away from the house. The carpet looks lovely and is good quality. We fitted it ourselves as we've done before. Very satisfied with Wilsons carpets service. Highly recommended for the good quick service .

10. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Bought 2 packages of LVT

Product was not for me, got partial refund back.

23. Juli 2026
Bewertung ohne vorherige Einladung
Wilsons Carpets-Logo

Antwort von Wilsons Carpets

Hello Juris.

Thank you for taking the time to leave a review following your purchase. We are sorry to hear that you are unhappy with your experience.

Items that have not been cut or altered, and are returned in the same condition as they were received, can be returned within 60 days for a refund or exchange. Unfortunately, we are unable to accept returns of any flooring that has been cut, fitted, or otherwise altered.

You mentioned that you have only opened the box "a little". If this is the case and the flooring has not been used, we should be able to accept it as a return. However, as we are not entirely clear on the circumstances, we have contacted you to request some additional information about your order.

Once we receive your response, we will review the details and be in touch as soon as possible to advise on the next steps.

Kind regards,
Joanne.
Wilsons Carpets.

Bewertet mit 5 von 5 Sternen

Lincoln Wilson Carpets

Lincoln Wilson Carpets
Vicky, the shop assistant, was on hand to offer great advice without being overbearing. She sorted out a problem, dealing with it efficiently and to my benefit.
The carpet fitters came on time and did a great job.
I was very happy with the choice of carpets and with the one I chose. I was also very surprised at the quote which was much less than I had thought.
More important to me than this though, was the way that both Vicky and the fitter had shown that their customer service was built on care and integrity. I will certainly be visiting again in the future.

9. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you to Andy...Arnie for helping…

Thank you to Andy...Arnie for helping me this morning absolutely amazing staff I ordered some artificial grass they was so helpful 😀 and big thank you to Barry who is bringing it on Wednesday and fitting it for us
Thank you so much brilliant staff 👏 👏👏😁😁😁

12. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Living room carpet..

Thank you to all the staff at willsons carpets helping us pick the right carpet for our living room it looks great.. and many thanks to Chris and his team they did an excellent job fitting the carpet... we recommend willsons carpets and Chris's team...10/10 regards Mike catchpole..

15. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible fitters

Had carpets fitted from Scunthorpe branch, store staff were really good, but it seems service goes downhill once they get your money! the fitters did not even clean up after themselves saying 'we don’t offer this service'.
So we had to clean up the whole house ourselves late into the night. Totally ruined our new house move for us. Would not use again!
For the premium prices paid there are better ones out there.

8. Juli 2026
Bewertung ohne vorherige Einladung
Wilsons Carpets-Logo

Antwort von Wilsons Carpets

Hello.

Thank you for taking the time to leave a review. We're sorry to hear you're unhappy with your experience.

Our customers have a choice of home delivery or to have their installation arranged with a local independent fitter when purchasing. Fitters are self-employed and are not directly employed by us.

Installation quotations are based on rooms being emptied, existing flooring being lifted before the fitters arrive, and any waste being left bagged or piled in one area, as fitters do not remove waste. This information is provided with every order confirmation.

We've contacted you to request further details about your order and would be happy to discuss your concerns directly once we receive this information. We apologise for any misunderstanding regarding the information provided at the time of purchase.

Kind regards,
Joanne.
Wilson's Carpets.

Bewertet mit 5 von 5 Sternen

Helpful sales assistants

Thank you to the sales lady in the York Road branch that helped my fussy daughter with the right bed colour. Delivery was exactly as explained, simple and straight forward. Will use again.

30. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sold me a carpet (not fit for purpose)…

Sold me a carpet (not fit for purpose) they had given me the wrong size so after I had fully cleared my room, waited in all day for the fitters I am told they can't do it. No replacement, no fitting = nowhere to sleep.
Customer service Shocking (to say the least) Never Ever Again!!!!
After reading other reviews were customers have been unsatisfied, the response has been a Joke. "We are sorry, please get in touch" They couldn't be less sorry if they tried. I did get in touch and are basically told they are not doing anything to rectify the problem. Bravo Wilsons 👏

27. Juni 2026
Bewertung ohne vorherige Einladung
Wilsons Carpets-Logo

Antwort von Wilsons Carpets

Hello Sarah.

Thank you for taking the time to leave a review following your recent purchase. We regret to hear that you are still unhappy.

We have acknowledged that the carpet supplied was incorrectly labelled. We have apologised for this and explained that it was a genuine error. We understand your frustration regarding the situation; however, we feel it is important to note that you have received a full refund for the remnant you purchased. We have also offered you a discount should you wish to place a further order, and that offer remains available to you.

Once again, we apologise that you remain dissatisfied.

Kind regards,
Joanne.

Bewertet mit 1 von 5 Sternen

The staff in the show roon where…

The staff in the show roon where amazing,informative and helpful. Unfortunately the fitters were not. We purchased laminate flooring. The boards were cut over a tool box with a jigsaw. After they had finished some of the flooring was not cut correctly the spacing was too big so we asked if they could replace them which they did. The lead fitter talked us in to having the edge of the laminate flooring to be siliconed so it matched the flooring in the other rooms unfortunately this was done and it is really messy, still some of tge flooring around the sink is not cut correctly. They tidied up after them selves but they have scratched the paint on the skirting boards, dirty hand prints on the newly painted walls. We are now going to repair the decorating they have damaged and replace the silicone around the edges .we would buy from Wilsons again but employ our own fitters

30. Juni 2026
Bewertung ohne vorherige Einladung
Wilsons Carpets-Logo

Antwort von Wilsons Carpets

Hello,

We are sorry to hear that you are unhappy with the fitting of your order, as we always want our customers to be fully satisfied with the finished result.

At Wilsons, we do not directly employ installers. We offer an optional fitting service, where installation can be arranged through an independent fitter. Whilst fitters operate independently, we still take all customer feedback seriously and appreciate you bringing your concerns to our attention.

It is positive to hear that our store team provided good service and that the fitters left the area tidy. That said, we completely understand that the overall finish is the most important part of the experience.

If necessary, we can also liaise with the installer on your behalf if you have not already been in touch with them directly.

We have requested some further information regarding your order and, once received, this will be reviewed by our Customer Care Team for further consideration

Kind Regards
Charlie
Wilsons Carpets

Bewertet mit 2 von 5 Sternen

The installation was incomplete due to…

The installation was incomplete due to not enough materials. Once our independent installer did the skirting boards realised there was not enough beading meterial

8. Juni 2026
Bewertung ohne vorherige Einladung
Wilsons Carpets-Logo

Antwort von Wilsons Carpets

Hello.

Thank you for taking the time to leave a review following your recent purchase. We are sorry to hear that you are unhappy.

While we understand that your fitting could not be completed because you were short on beading, we do not fully understand the extent of the issue or why it occurred.

To investigate this and better understand what happened, we have requested additional information regarding your order. We will be in touch once we have received this information.

Kind regards,
Joanne.
Wilsons Carpets.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr