Brilliant Insurance company. Love the fact the monthly payments comes down throughout the year if driving has been rated high. Also their dashboard is really easy to use and very informative. Their... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Not happy with WiseDriving and feel totally let down by this company. I have payed over £1000 extra to add more miles to my sons insurance and when i called to discuss, they couldn't have cared less... Mehr ansehen
Unternehmen hat geantwortet
Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rath... Mehr ansehen
Unternehmen hat geantwortet
This is early days as the insurance is just due to start so I can’t comment on the claims side of things, but WiseDriving quote was competitive for a young driver and met all my needs. It was easy to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über WiseDriving
Vom Unternehmen geschrieben
Get driving.
Get scoring.
Get saving.
At WiseDriving, we provide car insurance that can save you money as well as keep you safe on the roads. Our innovative telematics technology product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times. With this we give you the opportunity to earn reduced premiums through safe driving
Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com
GET A QUOTEHELP CENTRE
Kontaktinformationen
iGO4 House, Staniland Way, Peterborough, PE4 6JT, Peterborough, Vereinigtes Königreich
- contact@wisedriving.com
- www.wisedriving.com
3,9
Gut
8113 Bewertungen
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Black box draining my car battery
Please read if you are considering joining Wise Driving.
I have been insured with Wise Driving since February 2024, when I purchased my first car. As a young female driver, I would not recommend this company—particularly to new or young drivers.
Over the past two years, I have paid approximately £5,500 in premiums. During this time, I maintained an almost perfect driving score, consistently between 91 and 96. For the first year and a half, my experience was positive. The black box was not overly strict and I appreciated being able to monitor my score online.
However, after moving to university, I began experiencing an issue where, if my car was left unused for more than three days, the battery would be completely flat when I returned to it. This had never happened previously, as I used the car daily before moving away.
I contacted Wise Driving to ask whether the black box could be causing the issue. Initially, I was told it would not. During a later call, another representative gave me permission to remove the black box temporarily to see whether the battery problem continued, and stated that a replacement box would be ordered as my current one might be faulty. I was told it would arrive within a week, with no mention of any charge. I was also asked to email a photograph of the box connected to the battery for review by the telematics team. I received no response regarding this.
I subsequently replaced the car battery with a brand-new one and removed the black box while waiting for the replacement. The garage advised that the telematics device could be draining the battery, as no other faults were found with the vehicle. I provided this information to Wise Driving. During the period without the box installed, the new battery functioned perfectly and did not fail once, suggesting the device may have been the cause.
A few weeks later, I still had not received a replacement. Instead, I was informed by email that my policy would be cancelled within 7 days due to a lack of black box activity. When I called, I was told that no replacement had actually been ordered and that I would need to pay £45 for a new device. This was extremely frustrating, as I had removed and disposed of the original unit based on the earlier advice and had not been told there would be a charge.
Wise Driving said they would conduct an internal investigation into my complaint. They later responded that I had only been told I would receive a free replacement if the telematics team identified a fault based on the photograph I had sent. They claimed no fault was found—although it is unclear how a battery-drain issue could be diagnosed from a single image, particularly when a qualified garage had suggested this was the likely cause.
I paid for the new box so that my policy could continue. After installation, the problem immediately returned: my brand-new battery went flat again.
At this point, I had already paid for:
* A replacement battery
* A battery charger
* A new telematics device
All while continuing to pay approximately £150 per month for insurance.
When I contacted Wise Driving again to discuss cancelling my policy, which had only three months remaining, I felt there was little understanding of the situation. I raised safety concerns about potentially being stranded late at night if my car failed to start while travelling to and from my university job. The focus of the conversation instead shifted to the fact that I had not yet declared my new part-time employment, despite only just starting the role.
I was told I would need to pay around £150 for a diagnostic test and that reimbursement would only be considered if the black box was proven to be at fault. As a student, I explained that I could not afford this. I was also informed that cancelling the policy would incur a fee of approximately £250. Even if the device were proven to be the cause, I was told this fee would still apply, despite Wise Driving being a black-box-only insurer. How does this even make sense?
After paying roughly £5,500 over two years and maintaining an excellent driving record, I found the lack of practical support extremely disappointing.
I have now arranged insurance with another provider, without a black box, at a cost £100 per month cheaper.
Based on my experience, I would strongly advise others, particularly young drivers, to carefully consider their options before choosing this company.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von WiseDriving
Firstly, we would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us an email with your policy number, full address and date of birth to contact@wisedriving.com, so we can look into this further.
Kind regards,
Michelle @ Wisedriving
Honest,helpful.
15. Februar 2026
Antwort von WiseDriving
Thank you for your kind words.
We're delighted to hear that you found our service honest and helpful. At Wisedriving, we strive to provide the best experience for our customers.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Wise Driving
All fine done
7. Februar 2026
Antwort von WiseDriving
Thank you for your review, Narayanan.
We're thrilled to hear that you’re happy with your Wisedriving policy. Should you have any questions or need assistance at any time, please don’t hesitate to get in touch. We're always here to support you!
Kind regards
Chelsea @ Wise Driving
i cant use my dashboard,it want open I…
i cant use my dashboard,it want open I have reported it twice
3. Februar 2026
Antwort von WiseDriving
We’re sorry to hear this. If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we would be happy to assist with any queries you have.
Thank you
Kind regards
Chelsea @ Wise Driving
Terrible experience would not recommend…
Terrible experience would not recommend this insurance company to anyone and especially not young drivers. Constant emails for black box we hadn't received to be fitted. Once received it was faulty and kept setting the car alarm off which when reported to Wise they fobbed us off and told us to get diognostics done on the car at our own expence.They wouldn't look into the box from their end till we complained and took so long to investigate it got close to our cancellation period so we gave up and went elsewhere never again. Only productive thing was to waive my cancellation fee after numerous complaints oh and you cant speak to a manager as they don't take calls 🙉🙉🙉 a lot of stress and phone calls for nothing.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von WiseDriving
Thank you for sharing your feedback regarding your experience with Wisedriving. I’m very sorry to hear about the issues you encountered with the black box device and the difficulties you faced when trying to resolve them. I understand how frustrating this must have been, especially as a young driver.
Please know that your concerns are important to us, and we want to support you in any way we can.
If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we would be happy to assist with any queries you have.
Kind regards,
Chris @ Wisedriving
I’ve been with this company a year now…
I’ve been with this company a year now and I’m very happy I’m able to check my progress when ever I want I’ve never had any issues and when I’ve had to contact them they have always been pleasant on the phone and are able to get any issues resolved quickly
26. Jänner 2026
Antwort von WiseDriving
Thank you so much for your kind words and for being with us for a year! We’re delighted to hear that you’re happy with the service and find it easy to check your progress anytime. Our team always strives to be helpful and pleasant, so it’s wonderful to know we’ve met your expectations.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re here to help
Kind regards,
Michelle @ Wise Driving
Nice easy company to deal with…
Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rather than change for slightly less cost!
22. Jänner 2026
Antwort von WiseDriving
Thank you very much for your positive feedback and for choosing to stay with Wisedriving for another year! We're delighted to hear that you found the black box easy to install and the reports straightforward to understand. Your satisfaction is very important to us, and we appreciate your continued trust despite other options offering slightly lower costs.
If you ever need any assistance or have questions, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Wisedriving
Great company
Good experience , the service provided was excellent and great communication.
16. Jänner 2026
Antwort von WiseDriving
Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a good experience with us and that our service and communication met your expectations.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Wisedriving
When u gave us a refund when the score…
When u gave us a refund when the score was kept up gives u an incentive.
14. Jänner 2026
Antwort von WiseDriving
Thank you for your message and for sharing your thoughts. We appreciate your feedback regarding the refund and the impact on the score. Our aim is always to provide fair and satisfactory service to our customers.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.
Kind regards,
Michelle @ Wise Driving
Easy to sort out black box
Easy to sort out black box , but costly to have them to removed.
So if you change your car you can tell garage and the will do it free
26. April 2025
Antwort von WiseDriving
Thank you for your feedback regarding the black box.
We’re glad to hear that sorting it out was easy, although we understand the removal cost can be a bit inconvenient. Thank you for sharing the helpful tip about garages removing it for free when you change your car—it’s certainly useful information for other customers as well.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards
Chelsea @ Wise Driving
Commincation is terriible between wise…
Commincation is terriible between wise driving and premfina absolutly abyismal
9. Jänner 2026
Antwort von WiseDriving
Thank you for reaching out and sharing your concerns. I'm very sorry to hear about the communication difficulties you've experienced between WiseDriving and PremFina. We strive to ensure that all our customers receive clear and timely updates, so I understand how frustrating this must be.
We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we can investigate further.
Kind regards
Chelsea @ WiseDriving
Antwort von WiseDriving
Hi Mr. Hammond,
Thanks for your feedback! I'm glad to hear the forms were easy and straightforward to fill in. If you need any more help, just let me know.
Kind regards
Philippa @ Wisedriving
Not bad going to be greater
25. Dezember 2025
Antwort von WiseDriving
Thank you for your feedback!
We're glad to hear things are looking good and hope they continue to get even better. If you need any further assistance with your Wisedriving experience, feel free to reach out.
Kind regards
Chelsea @ Wise Driving
Cancelled for no reason
For the most part, WiseDriving has been fine. My only 2 complaints, are that top up miles are very limited, and that I am 4 days away from my policy ending, and have now received a text to tell me to plug my black box back in, even thought it already was, and then an email not even 10 minutes later saying my insurance has been cancelled. The car has been parked up for the past week, has only been turned on to keep my battery charged whilst it’s not in use. I have proof of my black box being plugged in and flashing, however I can’t even contact them at this time to prove that it was plugged in before they cancelled it.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von WiseDriving
We do apologise for your negative experience with us.
We’d like to look into this further for you: if you would be happy to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com we can investigate further.
We look forward to hearing from you.
Kind regards,
Hayley @Wise Driving
I had one crash no damage to my car
I had one crash no damage to my car, and my insurance more then doubled and I’ve still got a black box
12. Dezember 2025
Antwort von WiseDriving
Thank you for reaching out and sharing your concerns. I understand that having your insurance premium more than double after a crash, even without any damage to your car, can be very frustrating—especially with the black box still in use.
At WiseDriving, we strive to provide fair and transparent pricing. Crash incidents can impact your premium as they indicate a higher risk to insurers, even if there was no damage. The black box is designed to help monitor and improve your driving, which can benefit you over time.
If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we can look into this for you.
Kind regards
Chelsea @ Wise Driving
The company is doing well and l don’t…
The company is doing well and l don’t have any problems with the company everything is good smoothly
9. Dezember 2025
Antwort von WiseDriving
Hi Ednah,
Thanks a lot for your kind words! I'm really glad to hear that everything is going well and you're happy with our service at Wisedriving. If you ever need any help or have questions, just let me know.
Kind regards
Philippa @ Wise Driving
Still a very high priced insurance even…
Still a very high priced insurance even with a black box. Renewal this year hasn't changed still high even with being a very good score throughout.
5. Dezember 2025
Antwort von WiseDriving
We’re sorry to hear this. If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we would be happy to assist with any queries you have.
Kind regards
Philippa @ Wisedriving
Antwort von WiseDriving
Thank you so much for your kind words!
We're thrilled to hear that you consider us one of the best. Your feedback means a lot to the entire team.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Hayley @Wise Drive Insurance
Antwort von WiseDriving
Thank you so much for your kind words!
We're thrilled to hear you had the best experience with Wisedriving. If you ever need any further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Wise Driving
Easy to set up and easy to check how…
Easy to set up and easy to check how you are doing with your driving.
Only complaint is that it is impossible to get more then 96%
25. November 2025
Antwort von WiseDriving
Hi Gabzilla,
Thanks for your feedback and for using Wisedriving! We're glad to hear it was easy to set up and that you like checking your driving progress.
About the max score being 96% – it’s set that way to keep encouraging safer driving and continual improvement. We know it can be a bit annoying, but it’s all about helping you do your best out on the road.
If you have any other questions or need a hand with anything, just let us know
Kind regards
Philippa @ Wisedriving
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