Yorkshire Caravans & Motorhomes Bewertungen 

My wife bought with cash and finance a campa van, the advert said cruise control but when I eventually got to view it no cruise control. we went to pick up my wife dream on Friday 7th August, the person who gave us the hand over had no idea how things worked, couldn't get the turntable seat to work, couldn't get the bed to work and when I finally got it down he couldn't put it back up. The head stereo unit looked very impressive a good selling point for me, but he couldn't get that working either, alarm bells with this item should have triggered in my head, anyway we drove it home. A busy weekend already planned so had to move the campa off the drive only to discover a massive diesel leak, an MOT instant failure which they had put the campa through a week before. Phoned up about it and they would get in touch with us. After two days and another large diesel leak on the road I took the campa back to them, it may as well leak on their property than mine. The after market team were my next visit, only to be told it was my problem as it was mechanical, after an heated exchange they decided to sort it out 10th August, my wife turned up and also asked about the stereo head unit, I suspect they cambus system is'nt connected, they said they would take a look at it. Two weeks later we got a message saying all was sorted and the campa was good to go, once again I took my wife over to collect her nightmare, sorry dream, 48 miles of diesel had gone from the tank on its tour of South Yorkshire and its various garages, van fitters and "stereo experts" leaving us with 11 miles worth of fuel in the tank, not a lot as it had been in for a fuel leak. The stereo was still a load of rubbish with the lady saying "just because its fitted doesn't mean to say it works" unbelievable. So in the two weeks they have had it its been to Nottingham, Worksop, Oldcoates, Langold back to SY Caravans, Kirk Sandall, SY Caravans, Harworth, Langold and eventually back to SY Caravans, well the tracker works. On closer inspection a large piece of tyre was hanging off the side wall of the tyre and a large scuff on the custom wheel, after pointing this out and 2 managers later they agreed it wasn't there when dropped off, "we will get a new tyre and sort the wheel out" they said and once again "can you leave it with us". they put a new tyre on and said its ready to collect, on asking if the wheel was done they had no idea about it, so once again "can you leave it with us", so in two weeks they fitted a new fuel filer to sort the leak out and sat and looked at the head unit, the twigs and small stones on the drivers seat were a nice touch along with the muddy foot prints on the carpet, reverse camera was just brushed under the carpet I suppose just because its fitted doesn't mean to say it works. We are now going on holiday, not in the campa, so they will have had the vehicle over a month and we had it for 3 days, they cocked the finance up and let us drive away only to phone up two days later to say pay up or we're coming to take the campa back, so no money in the bank now.
Would I recommend Yorkshire Caravans, not in a million years, the man on the aftercare desk gave us a direct number to which I said is this the one no-one answers, and he said yes, some good that is then, well here's to our next invite to see what we bought a month ago, we haven't even tried the inside fitted things yet sink, cooker, fridge and electric supply.
If your buying from this bunch of amateurs just make sure everything works before you pay a penny because remember "just because it's fitted it doesn't mean it works".
Great reply, just like all the others, you will have had it now for a full month, refuse to give her the money back under the consumer act 2015 brushed off with excuses after excuse, and still no head unit which is going to cost me £500 upwards. If you could send some pictures of it that would be great so we can recognise it when we get it back.

Had some issues with a tracker but was resolved well and the handover was quick and painless.

A brilliant experience purchasing our campervan. Devon was an absolute pleasure to deal with—highly efficient, knowledgeable and genuinely lovely. Clive guided us through the handover with great patience and kindness, while Steve was extremely helpful with our initial enquiry.

Overall, an excellent experience from start to finish. I wouldn’t hesitate to recommend them!

Mick the sailsman helped me look for a caravan in my price range it wasnt on show whrn it came in and i was interested straight away . He helped me with every step to purchess the caravan and set up the valet and handover . Carl who did the handover did a real good job of showing me everything we had a slight problem with motormover but we worked it out . Both mick and carli thought was professional and thankyou both

We had a great chat with James on the awnings that we liked .We found him well mannered help and knowledgeable about what we needed,he couldn’t do enough for us .We will recommend James to anyone else who is wanting to buy an awning thank you for his time and patience.

Ellie was so helpful with our purchases and we would have missed items needed without her help 10 out of 10 service thank you so much

I am responding to Yorkshire Caravans' reply to my husband's one-star review "Dale" because it contains several inaccuracies that need correcting. Firstly, yes, we paid a 500 pound deposit online for a caravan. After travelling a considerable distance to view the caravan that had been advertised for sale, when we arrived, we were informed that the caravan did not exist. We were understandably disappointed, and because we had travelled so far, we were told they didn't want us to go away empty-handed. As a gesture of goodwill, they offered us a thousand-pound reduction on a different caravan, which we agreed to purchase. At no stage were we told that the caravan's panoramic sunroof was cracked or damaged or advised of any repair at this point. Any comments to the contrary are sheer subterfuge. Nor did I have any communication with Stuart prior to the 20th of August, the day after I refused to take ownership of the caravan. It was only then that stuart telephoned and I was told I wouldn't receive my deposit back, despite being reassured three times the previous day by Scott that I would. Had the damage been disclosed to us, we never would have agreed to purchase the caravan. When we attended to collect it, we discovered the true condition of the caravan, including the damaged panoramic roof and other serious issues that had not been disclosed. Only then were we offered options of repair. That's why, under my statutory rights under the Consumer Rights Act 2015, I rejected the caravan and requested my money back. Under those same statutory rights, I was under no obligation to accept any offer of repair made at the time of collection, and therefore I was entitled to a full and complete refund. Our review is a truthful account of our experience, and we are simply seeking the return of our money. We believe that prospective customers deserve to know the full facts before deciding whether to do business with Yorkshire Caravans. I would also like to add that the formal complaint, which I was advised by Citizens Advice to send to Charles Proctor in order to initiate legal proceedings, has not even been given the courtesy of a response. No one has made any contact with me, so this is now how I intend to communicate. I fully intend to take this matter to court should I not receive the money that is owed to me, honest money that we worked extremely hard for. I have also made contact with the Doncaster press in relation to this situation. And would urge anyone else in a similar situation to do the same

Good Price. Very helpful and accommodating.Everybody we met had a customer focus.We will return.

Plenty of help from James in awning department

Dave (DC) was amazing in the awnings department had plenty of time and patience for us to debate what we actually wanted answered all our questions and advised us the best he could with the information that we had given him he even entertained our 1 and a half year old and kept him engaged while we talked threw everything

Approached by Dave, who was super helpful in getting me set up with a Dometic caravan awning which was on offer. Really nice chap, and first class service.

Warranty claim. I called and spoke with Emma who even though I didn't buy my caravan from them did agree to help. Emma has been an absolute superstar throughout the whole process of my warranty claim. I honestly don't know what I'd have done without her help. Thank you. Roger

Really nice place. Bought a motorhome from Grant. No pressure selling and seems like a genuine reliable bloke.

The chap who did the handover Mel. He was brilliant and a true credit to the company.

Really great service and yes I would recommend

Purchased Adria Swan Neck Tap via ebay. Price was excellent and delivery was swift. Service from Stu was excellent.

Nathan was Very professional and helpful

The 2 stars are for Debbie in sales, who was very professional. Sadly the caravan had internal and possibly chassis damage - probably worth repairing, IF that's what I was looking for. The advert DID NOT mention ANY damage, nor was it mentioned when I phoned before a 2.5 hour drive. The images on the website and 360 view are NOT of the caravan for sale and show NO damage. Take great care when buying from this seller.

We couldn’t be happier with the customer service we have received from Dave in awnings sales department. He was patient and very knowledgeable of the products. He went out of his way to make sure we bought the right awning for what we needed (Ventura vita air and tunnel). He also interacted with our 3 year old daughter which you don’t get in a lot of places. Dave was extremely patient with all the questions we had (we had ALOT). Thanks Dave for making our long drive out today worth it.

Spoke to dave in the awning department a few times since buying our caravan extremely helpful every time. Nothing to much trouble excellent

Mick was superb in helping us get the right caravan at the right price. Nothing was too much trouble for him, and he went above and beyond in his efforts to get things sorted quickly and efficiently. We pick up the caravan in early September. If there were to be any issues, I am confident that Mick would be proactive in addressing them promptly.
Thank you.

Was not the best buying experience we had buying a caravan everything was rushed and the handover chap rushed off mid tour to help someone who was driving out and complained of a creaking car "soooo we will wait here then shall we" and to top it off i handed my V5 for a number plate and it came back with coffee stains all over it! Honest to say i wont be buying from here ever again