I was surprised at how easy it was to get my car insured and the members of staff I spoke with explained things in clear understandable terms. The staff was very professional and patient all throug... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I took out insurance in May 2026 and it was cancelled by the company 30 days later, They have arranged a refund that is £200 LESS than I was originally charged. This is sharp practice and it needs... Mehr ansehen
Unternehmen hat geantwortet
Found Zenith through Go Compare and they offered a really decent price compared to other providers + I added no claims discount protection and guaranteed replacement car add-ons as it was worth it... Mehr ansehen
Unternehmen hat geantwortet
Wish I had read the reviews before I went with Zenith. One side of the company has no clue what the other side is doing! Sent documents 3 times before they were finally excepted, got a letter to prove... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Kontaktinformationen
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Vereinigtes Königreich
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Gut
9034 Bewertungen
Bittet Kunden um Bewertungen
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Cancelled my policy without any notice…
Cancelled my policy without any notice and didn’t inform me until the day after
Cancelled.
They did not ask me to send proof of no claims
Was told on phone they may ask for it and never was
An absolute terrible company to deal with
Very difficult to contact
Would strongly recommend avoiding any dealings with this company.
3. Juli 2026
Antwort von Zenith Insurance
Hello Dan,
Thank you for taking the time to leave your feedback!
We're sorry to hear about your experience and that you feel let down by the service you received.
We understand how frustrating it can be if you believe your policy was cancelled without sufficient notice, and we're sorry for the concerns this has caused. We'd like the opportunity to review what happened, including the communication you received and the circumstances surrounding the request for your documents.
Thank you for taking the time to share your feedback-We will be in touch!
Laura
got the price from confused.com witch…
got the price from confused.com witch looked ok, go to site and the price jumped by a couple of hundred pounds, contacted zenith, unable to tell me why.
this needs sorting.
I am not a valued customer, I had little choice at the time as a new car was imminent, I will have more time to shop around next year
23. Juni 2026
Antwort von Zenith Insurance
Hi peter,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and understand your frustration regarding the difference between the initial quote and the final price shown.
The price you see on comparison sites such as Confused.com is based on the information provided at that moment. When moving through to our website, any changes or updates to the quote details — including something as simple as the policy start date — can affect the final premium, as pricing is recalculated based on the most up-to-date risk information.
We appreciate this may not always be clear and we’re sorry for any confusion caused on this occasion. Your comments have been noted as we continue to review how we present and explain pricing to ensure greater clarity for customers.
Thank you again for your feedback.
Vicky
Amazing car insurance company
2. Juli 2026
Antwort von Zenith Insurance
Hi Miro,
Thank you for your 5 star review and feedback. It's great to hear that you think we're an amazing car insurance company.
Leanne
Car insurance company every thing seems…
Car insurance company every thing seems ok . Finding it hard to ya number from them
2. Juli 2026
Antwort von Zenith Insurance
Hi Geoffrey,
Thanks for taking the time to share your feedback with us.
We’re really glad to hear that everything seems okay with your car insurance so far. However, we’re sorry to hear you’ve had a hard time finding our phone number. We always want to make it as easy as possible for you to get in touch when you need us.
If you do need to speak with us, you can call our team directly on 0808 196 1599. We’ll also look into how we can make this easier to find on our website.
Leanne
ABSOLUTE DISGRACE CANCELLED MY…
ABSOLUTE DISGRACE CANCELLED MY INSURANCE WITH NO EXPLANATION AND THEN CHARGED ME £129.00 HAVE REPORTED TO FINANCIAL OMBUDSMAN
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Craig,
Thank you for your feedback. We're sorry to hear you're unhappy with your experience. We take concerns like yours very seriously. As your complaint has been referred to the Financial Ombudsman, we'll continue to cooperate fully with the process and await its outcome. If there's anything further you'd like to discuss in the meantime, please don't hesitate to contact our team at social@zenithinsurance-bisl.co.uk with your policy details.
Vicky
Easy from start to finish taking out my…
Easy from start to finish taking out my policy, great value for money
22. Juni 2026
Antwort von Zenith Insurance
Hi,
Thank you for taking the time to leave us your great review!
Vicky
Antwort von Zenith Insurance
Hi A H,
Thanks for your 5 star review and feedback!
Kirsty
Antwort von Zenith Insurance
Hi,
Thank you for taking the time to leave us your five-star review!
Vicky
Antwort von Zenith Insurance
Hello Glen,
It's great to hear you found it was easy to use and quick when getting your quote. Thank you for your review.
Rachel
A great service easy to navigate and…
A great service easy to navigate and great customer service.
20. Juni 2026
Antwort von Zenith Insurance
Hi Edmund,
Thank you for your great 5 star review. It's fantastic to hear about your experience.
Rachel
If you cancel within your 14 days be…
If you cancel within your 14 days be carful of their crazy high and hidden fee’s stay clear and go with an actual insurance company not these bssi companies
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Mark,
I am sorry to hear that you are unhappy with the £30 arrangement fee that applies to cancel a policy within the first 14 days.
We do aim to be as transparent as possible and disclose this fee along with our other fees at the point of sale so that customers can make an informed choice before choosing us.
If you think you have been charged more than £30 within 14 days of the policy being issued then please send your policy details to us at social@zenithinsurance-bisl.co.uk. and we will be happy to perform a review.
Vicky
They do listen if you complain
I took out insurance in May 2026 and it was cancelled by the company 30 days later, They have arranged a refund that is £200 LESS than I was originally charged. This is sharp practice and it needs to be called out. Disgusting.
1 July UPDATE: I am happy to say that Zenith have listened, responded and actively sought to rectify this situation. Well done Zenith! Pleased to see that you are a company who cares.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Debbie,
We're sorry to hear you're disappointed with your experience. We carry out a standard validation process on all new policies, and in some cases this can result in a policy being cancelled if the required validation isn't completed or doesn't meet our requirements. We understand your concerns regarding the refund, and we'd like to look into this further for you.
We have escalated your concerns to Customer relations who will be in touch with you shortly.
Rachel
Antwort von Zenith Insurance
Hi Glenn,
Thank you for taking the time to leave us your five-star review!
Vicky
Excellent price uncomplicated
Excellent price uncomplicated. Specially the payment date projection.. allow you to knowin advancewhat'scomingand when .
So far 9/10 .
12. Juni 2026
Antwort von Zenith Insurance
Hi,
Thank you for taking the time to leave your fab five-star review!
Welcome to Zenith Insurance.
Vicky
Quick and easy very polite customer…
Quick and easy very polite customer service and helpful. Also my documents came in post within seven days.
18. Juni 2026
Antwort von Zenith Insurance
Hey,
Thank you for taking the time to leave us your great five-star review!
Vicky
Excellent service so far no complaints.
20. Juni 2026
Antwort von Zenith Insurance
Hi,
I'm pleased to hear you found the service excellent!
Kirsty
Easy car insurance online purchase
I purchased my car insurance online and the service was very straightforward and easy to complete hassle free.
13. Juni 2026
Antwort von Zenith Insurance
Hi Victor,
Thank you for taking the time to leave us your fab five-star review!
We love that you found your online purchase hassle-free and straightforward.
Vicky
Don't allow this insurer to overcharge on an accepted quote. Sharp practice!
Having spent some time speaking to a reprosentative of Zenith insurance I accepted a quotation shortly afterwards a higher amount than agreed was taken from my bank account. When this came to light I had to spend 2hrs 12 mins of my valuable time trying to sort this out...my call was dropped after waiting in a queue 6 times with no explanation. When I finally got through to someone they attempted to palm me off with some rubbish about 'Quote slippage'..utter rubbish! This is sharp practice plain and simple. Unforntunately this seems to now be the norm for certain insurance companies. Do it to enough customers, only a small percentage will pick up on it or would be willing to go through the pain of trying to claw back the overcharged monies. It is not acceptable or right in any way.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi John,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and inconvenience you experienced when trying to resolve this matter.
Your comments have been added to your current complaint file so our customer relations team can investigate further for you. We would like to reassure you that we take concerns regarding payments and quotations very seriously, and this is not the level of service we aim to provide.
Vicky
Mostly smooth
Mostly smooth but I was assuming that you could make amendments easily on the website after taking out cover.
This is not so. Only basic changes can be made everything else you have to ring up.
25. Juni 2026
Antwort von Zenith Insurance
Hi Victoria,
Thank you for taking the time to leave us your honest review!
We appreciate your comments regarding policy amendments and understand that having to call for certain changes may not have met your expectations. While some basic amendments can be made online, more complex changes require assistance from our team to ensure they are processed accurately and your cover remains correct. Your feedback is valuable and will be taken into consideration as we continue to improve our online services.
Vicky
Worst insurance company I’ve ever dealt…
Worst insurance company I’ve ever dealt with in almost 30years of driving.
Would recommend any other company over this one!
24. Juni 2026
Antwort von Zenith Insurance
Hi Jake,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet your expectations, especially given your many years of driving experience.
We appreciate your comments and understand your frustration. While we're disappointed that we were unable to change your view, we respect your feedback and will take it into consideration as we continue to review and improve our service.
Rachel
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