I was surprised at how easy it was to get my car insured and the members of staff I spoke with explained things in clear understandable terms. The staff was very professional and patient all throug... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I took out insurance in May 2026 and it was cancelled by the company 30 days later, They have arranged a refund that is £200 LESS than I was originally charged. This is sharp practice and it needs... Mehr ansehen
Unternehmen hat geantwortet
Found Zenith through Go Compare and they offered a really decent price compared to other providers + I added no claims discount protection and guaranteed replacement car add-ons as it was worth it... Mehr ansehen
Unternehmen hat geantwortet
Wish I had read the reviews before I went with Zenith. One side of the company has no clue what the other side is doing! Sent documents 3 times before they were finally excepted, got a letter to prove... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Kontaktinformationen
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Vereinigtes Königreich
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Gut
9034 Bewertungen
Bittet Kunden um Bewertungen
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Number one they answered the phone
Number one they answered the phone. The person I spoke with was excellant. He dealt with my enquiry and sorted out my Insurance.
5. Juni 2026
Antwort von Zenith Insurance
Hi D W,
Thanks for the fantastic review! It's great to hear you found our customer service agent excellent!
Kirsty
I WOULD LIKE TO SAY AN ABSOLUTE…
I WOULD LIKE TO SAY AN ABSOLUTE PROFESSIONAL COMPANY WITH THR CUSTOMER IN MIND AT ALL TIMES !
12. Juni 2026
Antwort von Zenith Insurance
Hi Nuzhat,
Thanks for the 5 star review! It's fantastic to hear how happy you are with our service!
Kirsty
Antwort von Zenith Insurance
Hi Robert,
Thanks for your review and feedback! I'm pleased to hear everything went well!
Kirsty
No 14 day cool off on an unissued insurance bought online
Took out a car policy with an annual premium and before the policy started I phoned to say I am moving down the road and wish to change my address. I was told that would be an additional £228 which was an increase of nearly 40 percent!! As I was within the 14 day cool off period and the money had not yet been taken from my account I asked for the policy to be cancelled. I was told that this would cost £30 which I felt was not right as the policy had not been issued. Zenith had not yet even asked for a copy of licences. I have phoned them three times now. They have had my money for 11 days and on checking today why I have not been refunded I was told it will be another 7 working days which makes more than two weeks I haven’t had my money which I need for another policy. THIS IS DO WRONG.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Linda,
I'm sorry to hear about your recent experience with ourselves. When a policy is cancelled, an arrangement fee is charged to cover the cost of the set-up process; however, I appreciate your frustrations regarding this. So I can have a look into the refund for you, please can you email your policy details over to social@zenithinsurance-bisl.co.uk.
Kirsty
Antwort von Zenith Insurance
Hey Mr Puleston,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns like this seriously and strive to deliver on the commitments we make to our customers.
We'd appreciate the opportunity to better understand what happened and address your concerns directly. Please reach out to us with more details about your experience at social@zenithinsurance-bisl.co.uk so we can investigate and work toward a resolution.
Rachel
Your feedback helps us improve, and we value the chance to make things right.
10/10 the best so far thank you so much…
10/10 the best so far thank you so much I’m much appreciated this company
28. Mai 2026
Antwort von Zenith Insurance
Hello,
Thank you for your fantastic review!
We're delighted to hear that you've had such a positive experience and that you consider us the best so far.
Your kind words and support are greatly appreciated. Thank you for choosing Zenith Insurance – we're always here to help!
Thanks Laura
I was very satisfied.
9. Juni 2026
Antwort von Zenith Insurance
Hello,
Thank you for your kind 5 star review!
We're thrilled to hear that you were very satisfied with our service.
Your feedback means a lot to us, and we look forward to helping you again in the future!
Thanks Laura
Antwort von Zenith Insurance
Hi Mr Brown,
Thanks so much for leaving such a fantastic review. We are absolutely thrilled to hear that you're happy with our service and that you're getting great value from us.
Tahara
Amazing so much extra perks for no…
Amazing so much extra perks for no extra cost unlike other companies
8. Juni 2026
Antwort von Zenith Insurance
Hi Tina,
Thanks so much for leaving such a lovely review.
It is fantastic to hear that you're loving the extra perks, especially since they didn't cost you a penny more!
Tahara
Brilliant low price
Brilliant low price. 40+ years of motoring with never having claimed a penny. Great to find a company were im not paying for all the rubbish drivers out there
1. Juni 2026
Antwort von Zenith Insurance
Hi Raymond,
It's great to hear you were happy with the premium we offered for insurance with ourselves!
Kirsty
I like this insurance company.
7. Juni 2026
Antwort von Zenith Insurance
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you like us.
Tahara
Antwort von Zenith Insurance
Hi,
Thank you so much for your feedback, we really appreciate you taking the time to share your thoughts with us.
Tahara
Great efficient service
3. Juni 2026
Antwort von Zenith Insurance
Hello,
Thank you for your great review!
We're really pleased to hear you found our service efficient. Providing a smooth and hassle-free experience is exactly what we aim for, so it’s great to know we delivered that for you.
Thank you for choosing us and for taking the time to share your feedback!
Laura
Excellent service easy to get connected…
Excellent service easy to get connected to customer service top service
6. Juni 2026
Antwort von Zenith Insurance
Hi Jihad,
Thank you for your fantastic 5 star review!
We're delighted to hear that you found it easy to connect with our customer service team and that you received excellent service throughout. Providing accessible support and a great customer experience is something we take great pride in.
Thank you for choosing Zenith Insurance and for taking the time to share your feedback. We truly appreciate your support!
Laura
Antwort von Zenith Insurance
Hi Suzanne,
I’m sorry to hear your policy has been cancelled without explanation. I completely understand how frustrating and confusing this must be for you.
I’m looking into what happened, and we will be in touch with you to see how we can help.
Leanne
Antwort von Zenith Insurance
Hi,
Thank you so much for taking the time to share your experience with us.
We’re thrilled to hear that you found our service easy to access and friendly. It’s great to know we dealt with your request quickly and provided plenty of information.
Tahara
Very good company to do business with
Very good company to do business with
Even though I forgot to mention something about my insurance they sorted it out without any fuss or hassle
5. Juni 2026
Antwort von Zenith Insurance
Hi Alan,
Thank you so much for taking the time to leave us your fab five-star review!
Vicky
Currently trying to clean up Zeniths mess…
I’ve just taken out my insurance and they said I was involved in a crash a few years ago which I wasn’t. This means my insurance has gone from £30 / month to £99 / month. I’ve spoke to the insurer involved and CUE who confirmed it was an admin error.
I’ve phoned up and the customer service rep didn’t seem to understand the issue. I’ve emailed evidence to Zenith but they seem to have just ignored it. They’ve given me 1 week to sort the issue out which is frustrating because it’s Zeniths error.
It’s a classic case of - if everything goes well that’s great but when things go wrong you get to see how helpful the company are. I wish I just went with a more well known company. Zenith said if I cancel my contract they’ll fine me £45.. stuck between a rock and a hard place
4. Juni 2026
Antwort von Zenith Insurance
Hi Ben,
Thank you for bringing this to our attention. I'm sorry to hear about the frustration you've experienced while trying to resolve this issue.
I've reviewed your policy and can see exactly what we need to help move this forward. Thank you for providing the supporting evidence regarding the CUE record and the confirmation that this was an administrative error.
I understand your concerns, particularly given the impact this has had on your premium and the timescales involved. Please be assured that I will be in touch with you shortly to discuss this further and work towards resolving the matter as quickly as possible.
Thank you for your patience, and we look forward to getting this sorted for you.
Vicky
Too early to comment
Too early to comment, but it was easy enough to pay and get insurance.
Let's hope it will be as easy to 'use' and resolve any issues in the unfortunate event of needing a claim.
30. Mai 2026
Antwort von Zenith Insurance
Hi Jason,
Thank you for taking the time to leave us your review!
Vicky
Charges to apply a number plate
Haven't been with you long enough to really give a proper review but I went to put my personalised plate on to my vehicle to be told it would cost me £25! Every other company I have used this has been a free service so straight away thats made me unhappy.
2. Juni 2026
Antwort von Zenith Insurance
Hi Shane,
Thank you for your feedback.
We're sorry to hear that you were disappointed by the charge to update your vehicle registration. We understand that different insurers take different approaches to administration fees, and we appreciate that this was not what you expected.
We aim to be as transparent as possible about all of our fees and charges by clearly disclosing them at the point of sale, allowing customers to make an informed choice about whether our policy is right for them. These fees are also outlined within the policy documentation provided.
We appreciate you taking the time to share your comments.
Vicky
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