Our broadband went down, called Zzoom rech support and spoke with James. He was great and talked us through all the reset procedures while explaining why we were doing them. Very polite and helpful. T... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Riz is very professional and well spoken. Let's people finish talking before speaking which is not something many customer service agents do. He was able to keep me on my currently deal for another 12... Mehr ansehen
Unternehmen hat geantwortet
I had an engineer visit today from Colin J. regarding recurring broadband service issues. I've been having trouble for weeks and, even though everything tested fine when he checked the line, Colin w... Mehr ansehen
Unternehmen hat geantwortet
Excellent Customer Service from Colin J (Zzoomm engineer) Our fibre broadband stopped working with red lights on the router and the ONT Fibre box on the wall Zzoomm scheduled an engineer to visit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Kontaktinformationen
Fountain House, John Smith Drive, OX4 2JY, Oxford, Vereinigtes Königreich
- 03333119909
- help@zzoomm.com
- zzoomm.com
4,7
Hervorragend
10 831 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Omar Razak and Michael J Anderson nice…
Omar Razak and Michael J Anderson nice lads very friendly did a good job no mess very efficient.
So far we would definitely recommend zoom.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Sandra,
Thank you for the 5* review.
We will tell Omar and Michael about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Had no Internet for 4 days
Had no Internet for 4 days. Chama came to us and instantly saw the problem and fixed it. Very polite friendly and professional
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Shirley,
Thank you for your feedback. We're delighted to hear that Chama was able to quickly identify and resolve the issue. We'll be sure to pass on your kind words to Chama. We apologise for the inconvenience caused by the loss of your internet connection and appreciate your patience.
Zzoomm Customer Care
Issue resolved quickly
Got through quickly, Donna was friendly and efficient, issue was resolved over phone
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Robert,
Thank you for your 5* review.
We are glad to hear that Donna was able to resolve your query quickly.
Zzoomm Customer Care
Riz is very professional
Riz is very professional and well spoken. Let's people finish talking before speaking which is not something many customer service agents do. He was able to keep me on my currently deal for another 12 months which saves a lot of stress of having to change to a different provider and helps financially in this difficult time. He is kind and considerate and makes sure everything is dealt with properly. Thank you for helping me today, have a wonderful end of year.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Shana,
Thank you for your 5* review.
We are glad to hear that Riz was able to resolve your query quickly.
Zzoomm Customer Care
No problems
No problems, fast internet - renewed for another two years, got a good deal - Ellie, my operator was polite and prompt.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review.
We are glad to hear that Ellie was able to resolve your query quickly.
Zzoomm Customer Care
Great and prompt customer service from Siddhi
Great and prompt customer service from Siddhi. Very satisfied with how my enquiry was dealt with!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Bal,
Thank you for your 5* review.
We are glad to hear that Siddhi was able to resolve your query quickly.
Zzoomm Customer Care
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review. We appreciate the feedback.
Zzoomm Customer Care
Roxanne was so professional and…
Roxanne was so professional and friendly in helping me to renew my contract with Zzoomm. The whole process was quick, efficient and painless. Very impressed, thanks again Roxanne.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Jonathan,
Thank you for your 5* review.
We are glad to hear that Roxanne was able to resolve your query quickly.
Zzoomm Customer Care
Called up ZZOOMM tech support because…
Called up ZZOOMM tech support because my internet was down, spoke to KHALED who did DPA and the went thought from the beginning, what the lights where showing, reset the router and the CPE and the cables. The Router went green, full internet was back! Thanks for the help
27. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hello Simon,
Thank you for your 5* review.
We are glad to hear that Khaled was able to resolve your query quickly.
Zzoomm Customer Care
Very helpful
Jesson! Very helpful, very articulate, lovely tone! Thank you!
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review.
We are glad to hear that Jesson was able to resolve your query quickly.
Zzoomm Customer Care
Omar Razak did a great job early and…
Omar Razak did a great job early and efficent
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Stephen,
Thank you for the 5* review.
We will tell Omar about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Riz was very clear and precise and…
Riz was very clear and precise and answered all my questions.
Knew what he was talking about and a pleasure to deal with.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Colin,
Thank you for your 5* review.
We are glad to hear that Riz was able to resolve your query quickly.
Zzoomm Customer Care
Joy deserved 5***** however my…
Joy deserved 5***** however my experience with Zoom so far hasn't been a good one, teething problems I hope or possibly the storm.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Annie,
Thank you for your feedback. We're delighted to hear that Joy provided you with a 5-star experience! However, we're sorry that your overall experience with Zzoomm hasn't been as positive so far.
We understand how frustrating teething problems can be and would appreciate the opportunity to look into any issues you've experienced. Please get in touch with our team so we can help get things sorted.
Zzoomm Customer Care
Helpfull in sorting out a better…
Helpfull in sorting out a better internet and better price than sky
26. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hello Mark,
Thank you for your 5* review. We appreciate the feedback.
Zzoomm Customer Care
Gavin was very professional
Gavin was very professional, he explained everything in detail and I feel I've made the right choice in changing my Broadband provider.
26. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review.
We are glad to hear that Gavin was able to resolve your query quickly.
Zzoomm Customer Care
Chap came from zzoomm and he was…
Chap came from zzoomm and he was charming and verey helpfull His name was ahmad helped alot thanks.
26. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for the 5* review.
We will tell Ahmad about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Excellent service!
Excellent service!
I needed to re-contract my broadband and Jenny helped with my query. And answered any other questions I had in mind. Thanks!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Declan,
Thank you for your 5* review.
We are glad to hear that Jenny was able to resolve your query quickly.
Zzoomm Customer Care
Sujit was very helpful in offering me…
Sujit was very helpful in offering me compensation for the inconvenience of no service for 8days.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Hannah,
Thank you for your 5* review.
We are glad to hear that Sujit was able to resolve your query quickly.
Zzoomm Customer Care
Great customer service
Spoke with Ellie today, with regards to my contract renewal, and she was very helpful. Ellie explained everything fully and calmly and helped me get the right cost plan for my needs. Great customer service. Thank you Ellie!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Will,
Thank you for your 5* review.
We are glad to hear that Ellie was able to resolve your query quickly.
Zzoomm Customer Care
Antwort von Zzoomm Full Fibre broadband
Hello Mary,
Thank you for your 5* review.
We are glad to hear that H was able to resolve your query quickly.
Zzoomm Customer Care
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