Our broadband went down, called Zzoom rech support and spoke with James. He was great and talked us through all the reset procedures while explaining why we were doing them. Very polite and helpful. T... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Riz is very professional and well spoken. Let's people finish talking before speaking which is not something many customer service agents do. He was able to keep me on my currently deal for another 12... Mehr ansehen
Unternehmen hat geantwortet
I had an engineer visit today from Colin J. regarding recurring broadband service issues. I've been having trouble for weeks and, even though everything tested fine when he checked the line, Colin w... Mehr ansehen
Unternehmen hat geantwortet
Excellent Customer Service from Colin J (Zzoomm engineer) Our fibre broadband stopped working with red lights on the router and the ONT Fibre box on the wall Zzoomm scheduled an engineer to visit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Kontaktinformationen
Fountain House, John Smith Drive, OX4 2JY, Oxford, Vereinigtes Königreich
- 03333119909
- help@zzoomm.com
- zzoomm.com
4,7
Hervorragend
10 835 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Sujit was very helpful in offering me…
Sujit was very helpful in offering me compensation for the inconvenience of no service for 8days.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Hannah,
Thank you for your 5* review.
We are glad to hear that Sujit was able to resolve your query quickly.
Zzoomm Customer Care
Great customer service
Spoke with Ellie today, with regards to my contract renewal, and she was very helpful. Ellie explained everything fully and calmly and helped me get the right cost plan for my needs. Great customer service. Thank you Ellie!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Will,
Thank you for your 5* review.
We are glad to hear that Ellie was able to resolve your query quickly.
Zzoomm Customer Care
Antwort von Zzoomm Full Fibre broadband
Hello Mary,
Thank you for your 5* review.
We are glad to hear that H was able to resolve your query quickly.
Zzoomm Customer Care
Great service from Joann
Just updated my contract to meet the other companies offers they matched it immediately. Joann was lovely great customer service thank you Joann
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Caroline,
Thank you for your 5* review.
We are glad to hear that Joann was able to resolve your query quickly.
Zzoomm Customer Care
Good deal thanks
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Paul,
Thank you for your 5* review. We appreciate the feedback.
Zzoomm Customer Care
A Big thank you to Donna
A Big thank you to Donna, she was very knowledgeable and reassuring.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Danielle,
Thank you for your 5* review.
We are glad to hear that Donna was able to resolve your query quickly.
Zzoomm Customer Care
Great level of service from James
Great level of service from James in Customer Service today. Was able to confirm that SKY will be notified of the transfer to Zzoomm once service has been installed.
Looking forward to great service and reduced costs for supply of Broadband (Fibre) and phone link.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Steve,
Thank you for your 5* review.
We are glad to hear that James was able to resolve your query quickly.
Zzoomm Customer Care
Jamie was so knowledgeable
Jamie was knowledgeable regarding offering me a new contract and Jamie was extremely professional in her manners to me.
Thanks Jamie
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review.
We are glad to hear that Jamie was able to resolve your query quickly.
Zzoomm Customer Care
An excellent renewal price.
An excellent renewal price for a great Zzoomm service, just confirmed by Mara from Zzoomm
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Michael,
Thank you for your 5* review.
We are glad to hear that Mara was able to resolve your query quickly.
Zzoomm Customer Care
What lovely greeting
What lovely greeting from your representative. Brill customer service
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Linda,
Thank you for your 5* review. We appreciate the feedback.
Zzoomm Customer Care
Antwort von Zzoomm Full Fibre broadband
Hello Harry,
Thank you for your 5* review. We appreciate the feedback.
Zzoomm Customer Care
Friendly polite staff
Friendly polite staff, Mary has been brilliant she listen to my requirements spoke clearly & understand what i am saying. My request was look into on professional basis thanks to Mary.
I am happy to speak to someone that knows what they are talking about. Zoom needs more Mary.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Wayne,
Thank you for your 5* review.
We are glad to hear that Mary was able to resolve your query quickly.
Zzoomm Customer Care
Extended my contract with a new offer
Extended my contract with a new offer. Really simple process and was done within a couple of hours. Really clear communication from staff member Mara. Excellent service and a happy customer
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Chris,
Thank you for the 5* review.
We will tell Mara about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Jenny gave me all the information i…
Jenny gave me all the information i needed and reassured me that the change to ZZOOMM was just a name change and nothing else.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Andrew,
Thank you for the 5* review.
We will tell Jenny about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Omar Razak was amazing
Omar Razak was amazing. Fitted very quickly and with a friendly helpful guy. Great service.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Ella,
Thank you for the 5* review.
We will tell Omar about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Telephone connection
Hello l had just signed up and connected to Zzoomm but there was a problem with the phone line it would not work in or out calls, but a call on my mobil to Zzoomm l was connected to Jame's who soon sorted the problem. Many thanks to Jame's.
Thank you. Clive Lockyer
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Clive,
Thank you for the 5* review.
We will tell Jame's about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Colin J
Colin J, arrived early and sorted out issue super quickly. Many thanks
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Laura,
Thank you for the 5* review.
We will tell Colin about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
James was so professional and helped me…
James was so professional and helped me with my questions and put my mind at rest thank you James very much appreciated
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Simon,
Thank you for your 5* review.
We are glad to hear that James was able to resolve your query quickly.
Zzoomm Customer Care
I'm still waiting for my landlune to be…
I'm still waiting for my landlune to be connected.
5. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hi Lorraine,
Thank you for your feedback. We're sorry to hear that you're still waiting for your landline to be connected. We understand how frustrating delays can be and apologise for the inconvenience caused.
We'd appreciate the opportunity to look into this for you and provide an update on the progress of your connection. Please get in touch with our team so we can assist you further.
Zzoomm Customer Care
Great customer service
Great customer service, Donna was very helpful
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Fovargue,
Thank you for your 5* review.
We are glad to hear that Donna was able to resolve your query quickly.
Zzoomm Customer Care
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