Zzoomm Full Fibre broadband Bewertungen 

Lauriz "Riz" was extremely helpful - the second time we contacted customer services. He speaks clearly, lays out the options simply and waited patiently whilst we made a decision.

Raff was very quick to respond and sorted everything without interrupting my working day. Fast and efficient.

You set up a time for installation and then cancelled with no explanation as to why.
No one has called me to discuss this and I’m very disappointed in your customer care, which there doesn’t seem to be any care at all

Contract due to renew in Jan27, had an offer to renew, contacted their customer services and spoke with Joy - re-negotiated for a 24 mth contract.

Rang up needing to bring existing contract down due to moving to rolling. Offered a new contract which is cheaper. Valerie was great, quick and very friendly.

I phoned Zzoomm customer care as we were having a problem with our internet connection for two days, probably because of the storm or other reasons. Joy handled my issue and guided me step by step to troubleshoot the router, and we got the connection back. Joy is a professional customer care provider, very patient, and she obviously knows what she is doing. Thank you very much for your support, Joy! 🙏

Problem dealt with excellently. We had an issue with the OTS service where we were still being billed by our previous supplier. Zzoomm responded very well & resolved the issue. They kept us updated throughout and were very responsive. Scott from the complaints team and Elaine from the Mgmt team were especially helpful & finding a solution.

Thanks to Ruiz who helped me sort things out very fast and efficiently

He was very helpful and sorted out my issue swiftly

Just phoned to renew our contract for 2 years. They were really helpful. Gave me an excellant service and price for 2 years without any price increase. All very simple and easy. I did have a problem with the internet a couple of months ago and after trying to get me back onine they actuallt sent an engineer out to me to sort it out. Normally with other companies its a fight to get someone out to help you and as a woman on my own I was so grateful. Thats why I also decided to stay with them.

Very Poor Internet Provider was perfect before full fibre merge looks to me like they have been cost cutting in the background unstable connection for weeks no reply from "customer services" no reply from asking for it to be escalated to someone higher as per there own complaint guidance avoid these guys they are speed running themselves to loose as many customers as they can and i though virgin media was bad.... can't wait till i can leave you have been warned.

Been with them for a few years now and had no major issues just once it dropped out but was sorted same day. customer service is excellent and very helpful. price is very good and speed is good even on multiple device. highly recommend.

All good sofar fitters verry pleasant but need to improuv quality of work old cables left hanging down wall box blowing abouton wall

Valerie was an excellent help. We had previously contacted customer services to be fobbed off with "its just a technical difficulty ". Valerie actually listened to our problem and systematically fixed it for us. Thank you for your help and guidance.

Thankyou Jessica for assisting my extend my contract .. Amazing deal for loyalty customers with improved speeds .. 🙂

Mara was excellent, not only answered my enquiry but also ensured my request was fully completed

I delt with Mara today and she was very easy to deal with, no chasing around for the best broadband deal with these guys they offer a brilliant price year on year. I have been a customer for 3 years with them and had no problems at all. Best price and brilliant speed.

since getting smart tvs the number of times it drops out at the exact point you dont want it to makes me doubt rhe wisdom of going that way to get my tv signal it seems like a backward step