Amber Electric Bewertungen 1 404

Amber electric truly is the only way to go for solar and battery energy provision.

It took 3 months for engie to do absolutely nothing, quite literally never set my solar/battery to a solar plan, amongst infinite other issues ... Amber on the other hand managed to switch me over and have me up and running in less than a week! I'm so happy in the change. I'm already bulk selling my solar to the grid when I decide to, making dollars everyday on buying low and selling high. Such an easy system.

One last thing... Bridie who helped me setup, contacted the correct energy provider, kept every cool and calm and ultimately got me the plan I wanted in days... She is one of the best admin/support helpers I've ever had the pleasure of of being supported by. Please double her salary, she's the queen of client services.

Also, whoever designed the user interface of the amber app is a bloody legend... Beautiful, interesting, easy to use... Simple. Great work!

Without a doubt, Australia’s best electricity retailer. After decades of being ripped off and conned and treated like a dog with fleas by the major energy retailers ORIGIN, ENERGY AUSTRALIA and ALINTA, I installed Solar Panels and a Battery and now I get paid for my electricity. You can too! It’s so easy to connect with AMBER. Their App is BRILLIANT! I feel more like a respected partner than a customer when I’m with Amber. I have gone from being totally ripped off $250+ every month with ORIGIN to actually getting paid anywhere from $20 to $120 a month with AMBER. Honestly folks, sack those big corporate bastards and go with an awesome young innovative and modern electricity company. You will be so pleased you did the swap. 👍

After purchasing an existing home that had solar I installed a Battery and moved over to Amber support help me get all the apps configured and reassigned the system over to me all very easy sent me all the links and walked me through the steps

I had been paying high electricity prices for years before deciding to install solar with a battery. Even after that, my existing retailer continued charging high rates.
My son suggested I try Amber Electric. I hadn’t heard of them before and was quite sceptical, but I decided to make the switch.
The difference has been remarkable. My costs dropped almost immediately, and now my home is running almost entirely on solar energy. Even during the cloudy weather over the past few weeks, the most I’ve paid is around 50 cents per day.
Amber is very responsive and sends notifications of how to improve.

Advice was prompt and showed a good technical understanding of my problem.

My experience with Amber has been nothing but positive. The systems they have in place such as smoothpay and pricing alerts makes it easy
to manage my energy usage. This means that I can maximize my energy savings. the assistance they have given me while i was wanting to access my accrued credits impeccable. I now won't pay an account for at least 4 months.FREE POWER !!!!!!!

I understand that the interest in AMBER has multiplied rapidly which has left AMBER doing its best to keep up with the surge in inquiries and new customers.
In my case AMBER responded to and resolved my issue quickly
Good job AMBER, thank you
regards
Paul

Amber Electric has provided a quality service as the energy supplier to my home for more than 6 years. I really like the wholesale pricing structure and the accessibility of real-time information on the electricity market and my system's performance through the easy to use App.
Amber has been responsive to the few queries I have raised, including a recent error in my bill, which was rectified the next day.
I also like the referral to "mates" as a practical way to grow the business.
I strongly support the push to increase renewable power in the system through Amber.

I’m very happy for Amber to use any part of my review as part of it’s marketing and promotion campaigns.

So far Easy to sign up, amazing advice and app is easy to follow!

Initially after switching to Amber the system worked great for a little while and then returned an error message. I knew the support crew was overwhelmed by the sheer number of new customers. The communication from the company itself was reassuring and acknowledging the issue they had. I waited approximately 6 weeks and received an email that my system is being investigated. Support at that point kept me fully informed and the smart shift/curtailment features were activated.
It certainly was worth the wait. The system is working great, it is actually brilliant. I have total control over my exports and imports from the grid are negligible.
Having access to wholesale electricity prices is a game changer. Anyone with the right battery/solar set up needs to give Amber a fair go. You will not be disappointed. Great company, great system and now great support.

Amber have great representatives who are helpful and explain how to navigate their app. They are very knowledgeable and happy to assist.

I was a customer of Amber from 2023 to the end of 2025. Amber is an innovative electricity service provider with exceptional technical support. If your battery system is compatible with Amber SmartShift technology, this is the most economical way to electrify your home.

Dreadful communication. As soon as l set up account they completely ignored many emails ,sms and phones calls. Gave them 2 days notice to return messages otherwise join another company which l have just done.
High monthly fees ($85) so no cheaper bills than red energy which l should have stayed with

I have only been with Amber for a short period but I am happy with the services they provide. I love the app and notifications of when electricity is at the cheapest price.

I had a 25kW battery put on my 20kW system. I used to send around 40kw per day to the grid (average). After signing up to Amber and them seeing my usage/export, I now get a zero OR NEGATIVE feed in rate for the sunlight hours so I still have a bill. Not impressive at all, I do not recommend if you are similar producer and user to me. I’m better off getting a consistent amount for my electricity going back to the grid from a different energy supplier.

Seen Amber advertsied stating its benefits and thought i would give it a go as did not feel the other electrical suppliers did the best they could ofr customers. After switching to Amber there has been marked cost saving with power costs with the added benefit of being able to sell solar and battery power back to teh grid at great prices.

First, I love the philosophy of using green energy - and witnessing the direct displacement of CO2 volume. Knowing the predicted wholesale cost of energy is an eye opener and to drive your use of energy behavior. I also love the set and forget nature of the using or storing of energy with the SmartShift app. On occassions I like being able to take control directly. Finally, we are in consistently in credit with our energy bills.

Very professional service The staff know what they are doing Very quick response and advice what to do next

I have only recently started using Ember, so this is still my first month with the service. I have also been looking online to see whether other customers have had similar experiences. From what I have seen so far, many of the 3-star reviews mention communication issues. In my view, however, the real issue is not communication alone, but whether the software and app are actually designed in a way that makes sense for customers.

For most people, the main reason to switch to Ember is to save money. In my case, I have had solar for some time, and as a two-person household, our electricity costs are already quite low. If I move to Ember, I need to justify the additional costs, including the $25 subscription fee and the daily supply charge. If a household with a large battery still cannot reliably offset these costs, then the value proposition becomes unclear.

One important point is that I live in a suburb with a strong local electricity network, and a large community battery has already been installed in the area. As a result, I have not seen any significant price spikes during my first month so far. More broadly, I understand that extreme price spikes may become less frequent over time as more households adopt battery systems. If this trend continues, then the financial opportunities promoted by Ember may become more limited than customers expect.

My second concern is SmartShift. I assume this is Ember’s software-driven automation feature, possibly supported by AI, but in practice it does not appear to provide enough flexibility or transparency. So far, it has not automatically responded in a way that feels useful or meaningful. I assume it is designed to react only to major price spikes, but if those spikes are rare, then customers should still be given more control over how and when their battery is used.

For example, there should be an option for the battery owner to set their own discharge preferences in advance. If I know I will be away in the evening, I may want the battery to discharge automatically during that period, even if the export price is not exceptionally high. At the moment, the system seems to expect manual intervention, which reduces convenience and limits the practical value of automation. A feature that allows users to define their own discharge strategy would make SmartShift far more useful.

My third concern is the app itself as the primary communication channel. While the app provides data, it does not always explain outcomes in a way that is meaningful to users. For example, this morning I discharged my battery at 8 cents per kWh for about an hour, yet the Devices page only showed a total return of $0.01. That figure does not provide enough context to help me understand what actually happened or whether the action was worthwhile. If the app presents numbers without clear explanation, it becomes difficult for customers to trust the value of the platform.

Overall, I believe the idea behind Ember is promising. Making better use of solar and a large home battery should create real financial benefits for customers. However, for people who have already made a significant investment in their battery system, the platform needs to do more than rely on occasional price spikes. It should provide clearer value, more flexible battery controls, and better visibility into how savings or earnings are actually being generated.

I would also encourage Ember to build a stronger customer community, particularly if the company has limited resources for marketing and customer support. An active online community could help customers share strategies, better understand the app, and get more value from the service.

Great service and problem sorted