Amber Electric Bewertungen 

I have been a customer with Amber for over 12 months . I have been asking to get copies of my bill emailed to me prior to the money been taken from my account for the last 6 months as it was at the beginning of our agreement . If I have a problem with the coms units on my batteries I cannot get the issue solved as Amber ingnores the problem . My power bills are steadily climbing each month even though I have 20Kwh of battery storage the rebates keep dropping far lower than the amount that I am putting into the grid and I cannot get a response from Amber as to the reasons . I would not recommend Amber to anyone and I am looking to change my provider .

I wasn't able to export energy to the grid and the problem was that the gateway was off the grid for no reason.

I asked from Amber to step in and really quickly problem fixed because they assured me that the problem was not from Amber side, but instead it was absolutely something from my app and they were right.
I reconnected the Gateway to the grid and works immediately.
thank you

I am pleased to be part of the Amber VPP.

They have taken time out to look after me very well.
Just recently, I noticed a discrepancy in my latest electriity bill and contacted Amber customer billing team. Caha got back to me immdiately to see what my issue was.
It turned out that they ware doing the right thing and I was mis-reading the bill. I salute team member Caha and trust all all organisations have a staff member like Caha.
I recommend Amber to anyone who has installed backup battery system to join Amber VPP.

Thanls!

Sent an email query about billing , thinking press send and that's the last I'll see of that.
Wrong ! Gotan email response within minutes. My query was sorted within 5 minutes, unbelievable these days.
Well done customer support

The Amber team are very helpful and are a pleasure to work with when issues arise.

Regards Alastair Dan Martin

After the initial phone call appointment, there is email communication with the same consultant & other team members to ask subsequent questions & then help with the onboarding. There was a lot to get my head around learning how it worked with my particular system. It really helped me decide whether to give Amber a try.

I have now been with Amber for 4 months and very disappointed with the way they work and lack of communications outside of what appears to be AI

I would recommend people to look at alternatives and not use them
they have there online data , which matches my Fox battery and solar and then next day the bill goes up and the say Ausgrid are supplying power and that the correct info.
if thats correct and they cant see when power is coming in then there algorithms cant be working correctly
I cant get through to physically talk with any one
They are blaming the solar installer , who in turn says its Amber

I have only been with Amber Electric a little over a month but I can honestly say their service team have been of great assistance ensuring I have everything set up correctly. Their prompt friendly communication has been exceptional. I am more than happy that I made the move to Amber.

Helpful follow through service. Genuine positive support. The programme ticks all my boxes. Smartshift for me is a must. Green energy rules.

It's fantastic, I should have chosen it a long time ago.

Hands down the best energy retailer in Australia. If you aren’t with AMBER, you are making your own life more expensive and difficult. Large energy corporations don’t work for you - they work for their rich shareholders. You are their cash cow that they milk and disrespect. Get serious about saving money and taking total control of your own energy. Switch to AMBER. You won’t regret it.

I been with Amber for +3 years and only recently installed home battery and solar. You cant go wrong paying wholesale rates but need to understand that these are determined by the power distributor (eg. AusNet), not Amber. Have started using SmartShift for managing home battery with mixed results. Its only been 4 months (mostly winter) so need more time to evaluate it?

The customer service lady, Felicia who has provided an excellent support and closed following up my case. It has been finally settled the set up of smart meter after five months since my application. The long period of processing seems to be the contractor , Intellihub spends too long period of time for visit scheduling. I am sure it has a lot of room for improvement.

Update: Amber has made it clear that during the learning phase of smartshift if the AI decided to import multiple KW of energy in the middle of sunny day and then sell it off at a much lower price then this is completely normal.

I have been going back and forth with Amber for a couple days with an service rep who argues like a teenage girl and avoids issues. I got a $20 refund to compensate for my inverter not being onboarded properly during the summer and lost hundreds of dollars of credits, along with 6 months of poor AI performance which has cost me money by continually selling off energy at lower prices than import prices.

They have given no explanation why my emails and phone calls went unanswered in the start of the year and the rep simply wont engage with that fact. I copied and pasted my unanswered complaints and he simply refused to engage with them.

Do not do business with this company.

OP
Amber has been a frustrating experience. I had my battery ready to go in December and was excited. The first problems happened immediately. Amber did not on-board my inverter when they brought me on and solar curtailment did not work. I was frantically looking for solutions with ZERO support from Amber until I found a web page (not theirs) which took me through a few steps to get this sorted. I contacted Amber and got silence. I was forced to pay a large bill for Jan and Feb for exporting during negative price times.

Then I found the AI doing crazy things like importing energy when my battery was 90% full during high price times. I had to manually check my app routinely to keep selecting home usage. The second I took my eyes off it Amber's AI started charging from the grid. Again, costing me money. When I FINALLY, and I mean after MONTHS of emailing and going through the support portals I got a complete wastoid of a human who kept saying "this is normal" until he finally admitted there was an issue and rebooted the system. Then he told me there was an issue with the booting of the system and just vanished. I had to spend COUNTLESS hours calling around, trouble shooting my end to attempt to fix the issue. I finally found that somehow, settings on my Inverter had been changed. I didn't change them. They were not that was at the beginning. Of course Amber is not taking any responsibility. The entire situation has cost me hundreds of dollars. The re is ZERO support from Amber and indeed they were flat out refusing to respond to non emergencies for multiple months.

I'm currently dealing with the issue that their "SMART" AI is continually exporting energy at rock bottom prices. Apparently the system will bleed energy to the grid at rock bottom prices when it determines an excess of energy is in the battery. Unfortunately this does not seem to take into account energy needed to run the house after 9pm, as I found when I imported energy on a cloudy day to fill the battery at $0.20 and then Amber exported it at $0.06 and made me use grid energy at $0.40 through the night.

Not only do you have to fight to get a person who can help on the phone, that person will aggressively deny there is any issue on their end, until you prove them 100% wrong, then they will not fix the problem and will quite simply ignore any requests for a refund. Be VERY careful signing up with these people. They have your credit card on file and will just take your money no mater how poorly the system works.

They will spout on about how their AI does this or that, but I just got told in a message today that the system has a hardcoded export energy price.

You will have to watch the app all day to get the best results. You will have to run it manually, over-ride the settings which always seem to import and export at the worst times possible to cost you money. The best response you can expect to get from these people is "Oh Oh spagettios.....your bill will be processed normally".

Great communication from the team and prompt to act on the task.

Communication I find is always key and they kept me in the loop every step of the way until my request was resolved.

thank you to Nadia and the team.

Excellent customer service and comunication.

Impossible to contact the company and emails do not get a reply.
Computer system is not controllable therefore sends your solar to the grid at 0 cents even -1 cents at times.
Other times at high feed-in rates the computer system works fine but the overall system struggles to break even with the daily fees.
The idea is great but feed-in prices should be closer to the charged rates (not ambers fault) and their computer programs need to be set by the customer.

Very good customer service. Caha attended to my enquiry and gave a prompt reply. She showed concern and gave her best effort to satisfy the customer. Well done !

I am a relatively new user and still going through process to fully evaluate performance.
I found initially that you loaded the app and ‘smartshift’ pretty much under your own steam as there was very limited, if any phone communication available. However with a recent problem there has been quite acceptable email comms support.
I find the app a bit to detailed for my laymans requirement, with lots of information I do not need and some of which I am unsure still how to interpret.
I am still not feeling completely confident that the app is all that Amber would have you believe.
I have also found that an Amber system fault will not be notified so there is a need to regularly check manually that the app is doing its job.
Also be aware that smartshift control is not an instantaneous change as it seems there is a third party involved in the control process and switching control of operating parameter can have maybe 25 minute delays.
In short I think the smartshift operation is super complex and simplicity of operation for the end user is not quite up to scratch - not for the unititiated I would say.
As with the whole solar thing, if you are contemplating Amber as a supplier, make sure you do your homework thoroughly.

Just switched to Amber Electric moved from Origin . Had great service from the onboarding reps only been live for 10 days but so far so good. Very transparent info via the app would recommend to customers who have solar and battery setup.