Amber Electric Bewertungen 1 404

Amber is fantastic with real-time wholesale pricing which can be easily monitored through their app. Optimal benefits come from knowing the best time to use energy dense appliances such as the EV charger. Amber also restricts my excess solar energy being fed into the grid when the prices are negative, saving me money. During these (curtailment) periods I only generate the solar power I need for the house and to restore my battery to 100% charge. The emails and videos from Amber are very helpful in understanding the whole process. Wholesale electricity is a complex system, there’s a lot to learn, but they explain it really well. The best part is that Amber prioritises renewable energy and even pass the Carbon Credits onto the customers.

Easy step by step connection, the app was brilliant, no time wasting ringing overseas call centres for connecting.

I Was ripped off for over 20years for being loyal and giving them my power and gas but now since I left the big ripoff giant they want me back, Never will go back.

I am so happy with AMBER. Thank you.

Excellent service, great product.

I agree with the current review summary regarding slow support response. However, the potential to get good value though automation makes me think it worth sticking with Amber and hope in time, support calls are minimum and have improved response time.

Incredibly frusterarting, I signed up as a new customer. I cannot talk to anyone directly, only talking to machines. Eamails explainign electricity will be out of action. Cannot contact for an explantation. Really feels like I have been scammed. Such a waste of time and so stressful!

We switched to Amber in Oct 2025. Although we were hesitant at first it has been a dream. For one thing, we actually get some earnings credits applied to our power bill finally! The pitiful few cents we would be credited each month by our previous supplier was a joke, so that has been a pleasant surprise. Secondly, I noticed that my March bill was not debited on the date specified, I gave it a week to represent but still nothing. I contacted Amber and outlined the problem. As I expected there was a suggestion that it could have bounced but I reassured via email that was not the case. Upon further investigation it arose there was an issue Amber was not aware of and after another 10 days the debut was finally successful. Amber kept in contact with me regularly to let me know the issue was progressing and thanking me for my patience. At no point did I feel ‘brushed off’ and all communications felt directed to me personally not at me by some AI or auto generated algorithm.
I’ve recommended Amber to plenty of people and will continue to. I hope whatever they’re doing they keep the same focus and attitude to their customers, I actually felt valued as a customer which was a nice change to being viewed as a cash cow like so many other companies in these modern times.

I was dreading the experience of obtaining a refund from Amber. Instead, it was a daily, delightful surprise as we dealt with the painfully polite Laras. He understood the problem immediately, dealt with it promptly, told us what was going to happen on a daily basis and "presto" it happened. Within a couple of days, the refund was in our Bank Account. Thank you Laras for a job well done. Amber Electric is great.

I am new to Amber, but have found them very responsive to questions and queries and resolved questions far quicker than estimated time. Systems are excellent so far. They keep to their word - a big yes.

Great to deal with a “real” company rather than mega corporate. Im on a “beta” (FOXess 42kw.hr batteries on 2 properties, solar 11kw and 18kw). Perfect? Not yet - onboarding process got some frustrations, but Amber response time is remarkable, and responsiveness better than expected - especially, fault is grid supplier (Endeavour Energy, Installer - crossed CT’s - or FOXess, still evolving auto onboarding. Yea 5* effort and 5* results. Keep it up Amber. Attack from established grift merchants guess coming soon.

We have found that Amber is a very competent and easy outfit to deal with.
I love being able to manually top up our battery outside the high demand period when power is cheap and then sell it when prices are high.
It's early days for us, but I expect that, with Amber, our 42KWH battery will pay for itself in under three years.
I have recommemded Amber to an old friend, who is just as pleased as we are.

A great alternative to other companies. Power prices haven’t been quite as high as I’d hoped - not quite making back the $2 a day in sub fees and network charges. Smart shift has generally worked well. A couple of times it either fed in solar or exported at weird times but trend was positive over time. Definitely going to keep them in mind to return to when I re-evaluate my power supplier in 5 months time. Easy to Unenrol from smart shift. 14 kw solar panels, 40kwh sigenergy battery- 3 ph

"I’ve had a brilliant experience with Amber Electric, particularly with their support team. A huge thanks to Arimbi for all the help lately.

I’m not the most tech-savvy person, but Arimbi was incredibly patient and clear while walking me through the SmartShift setup and the new router details. It’s rare to find support that is this fast and actually takes the time to make sure you understand how the automation works.

If you're looking for an energy provider that actually backs up their technology with real, helpful people, I can’t recommend Amber enough. Cheers, Arimbi, for making the technical side of things so easy!"

Candice was very helpful and patient and understanding

Amber has been a really good company for cheaper more competitive prices. I have been able to sell back to the grid at more convenient times at night by using my battery system. The app was easy to download and set up and easy to use. Amber also have information sheets and sessions you can watch to learn more about how to save money and use the app.

I have been with Amber for a few years for energy supply, but only moved to them managing my battery in recent months. They have always provided good service and advice. I highly recommend them.

I’m glad a friend recommended Amber to me after my battery installation—it turned out to be the right decision. Communication with the team has been smooth and efficient; they respond to queries quickly and professionally. The app is user-friendly and easy to navigate, although it takes a little time to fully get familiar with all its features. Overall, I would definitely recommend it.

The transition to Amber was quick and straightforward.
However, not having a real person to talk to was a challenge. This is a different way of being connected to the grid.
I am pretty self sufficient with my electricity so understanding -ve tariffs took some adjustment.
Helpdesk support for my queries was great - very comprehensive and good followup

Joining Amber Electric has been a fantastic decision. I’m getting lower electricity rates and even earning credits on my bill. Being part of the V2G trial now makes it even better — it’s an amazing experience and a glimpse into the future of energy!

Initially a few issues but worked well and definitely not a set and forget system Amber for Batteries. Ended up in credit. Would recommend if able to have a reasonable level of engagement with the system

Amber delivers a modern, transparent, and empowering energy experience. For anyone with solar, a battery, or an interest in smarter energy use, it’s a refreshing upgrade from the old retail model.