Amber Electric Bewertungen 

I previously applied to join Amber but cancelled the application in May, and Amber confirmed in writing that my sign-up request had been cancelled. I remained a GloBird customer and never switched my electricity account to Amber.

Despite this, I later (July) received a “Great to have you on board with Amber” email, and my Sigenergy battery was unexpectedly changed to “VPP Scheduling – Amber.” This locked me out of my own battery settings and prevented me from using my saved schedules.

I did not knowingly consent to my battery being enrolled in Amber SmartShift/VPP after cancelling my application. I have contacted Amber urgently and asked them to explain how this happened, provide the enrolment records and consent relied upon, and remove the VPP access immediately.

This has been very concerning and disruptive. I will update this review once Amber has investigated and resolved the issue.

Amber are a great company to work with. So fast to respond to questions and so eager to assist.

Best discision I did was to go with Amber. Very punctual if you ever have an enquiry and wholesale prices. With cost of living and electricity so expensive do yourself a favour and check out Amber

Have had so much trouble with Smart Shift. Powering house from Grid when have heaps in battery. My biggest issue is that they refuse to talk to you. I have rung on many occasions and go around in circles that state too busy and need to send email.
That is PATHATIC customer service. I am 75YO and not having access to computer or Internet at times.I am ready to move on after less than a year putting up with poor customer service.My Solar Provider has urged i do as not as affordable any more.

My interaction with Soham was great. He listened to the issues and was followed with the technical team to understand why Smartshift was doing what it was doing. He kept me informed at every step. The interaction before I got to Soham was not great but I have raised those issues and he has assured me they will be sent up the chain.

Friendly, helpful and professional staff.

Amber works well enough. Overall power costs with a battery and solar are negative over the year. Love the power spikes and dumping battery power into the grid. Their support used to be not so great a year ago but they have now resolved that issue and a recent support request was fixed quickly, efficiently and collaboratively.

There customer service is easily best on the market, that alone makes it worth the switch to amber. If you email them they will respond back in a rather timely manner and will notify you if they are going to take longer than normal to respond.

Very understanding and helpful staff. Very easy to deal with thank you

Amber’s automation does not function as they say. When I raised this with their support, they refused to acknowledge that there was any issue. SmartShift does not feed into the grid when battery is below 25%, they say. Oh but it does, and regularly enough for me to show several days of data. They gave no acknowledgment that this was possible, let alone suggest a solution. Possibly the worst customer support I have experienced.

Had a question on my bill emailed Amber .Otto was quick to reply and was very knowledgeable and went over and above to make sure I was happy would recommend Amber to anyone

The best prices on electricity . Great service

Very helpful support from the guys at Amber

I was one of the ones that received a very high electricity bill. With solar only and with AGL my annual bill was approximately $ 1,200.00
Adding a 42 kw battery ($8,500.00) & switching to Amber, my extrapolated bill will be over $3,000.00. I tried to talk to them but totally inflexible. My wife & I are in our 80’s & occasionally our 57 year old daughter stays with us. We also have full house insulation & the refrigeration hot water service. Last month : $360.00 Disgusting.

I would like to take this opportunity to express my appreciation that I actually got to speak to two people to help me with my problems. It is so refreshing and incredibly helpful to be able to have 'the human touch' - so, thanks for that aspect.

I had two problems I needed to sort out - one being updating one of our two accounts’ payment details. That was taken care of very efficiently by Johnny who then handed me on to Taylor to help me with the set up of our replacement battery. This matter took several days to resolve, but Taylor kept me in touch with where we were throughout this process.

I want to make it clear that the human interaction was greatly appreciated and your two team members who were assisting me were both helpful and, in Taylor's case, patient and helpful until everything was resolved.

We are brand new Amber customers and we had some trouble getting our solar connected. However Amber was incredibly helpful and kept in communication all times. After being with our previous provider for many years I am very happy to be with Amber.

I've just switched to Amber. It will be a while before I know how much better off I will be in terms of costs, but it's been a great start. Customer service has been fantastic, with the queries I had answered almost immediately by CS staff.

I joined Amber in December 2025. Since joining Amber I have made $337 profit. Electricity is a complicated and competitive business resulting in swings and roundabouts. Amber has managed to capitalise on this situation resulting in me achieving a significant profit in 5 out of 6 months of being a member.
Amber is extremely well situated, through the assistance of AI, to capitalise on market volatility, when it occurs, to my advantage.
Amber has a very good on line service department that has resolved any issues I have had in a timely manner.
In times when electricity is becoming more expensive by the day, Amber is at least giving myself an opportunity to fight back.
Well done Amber.

So happy with these guys. Great customer service. Very efficient and helpful

This is my second property to be connected to Amber which indicates that I am completely happy with the process from initiation to completion.
I have requested information regarding my bill on two occasions and have been happy with the speed of reply and answers given.