We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Mehr ansehen
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Das sagen Bewerter
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Mehr ansehen
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The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Mehr ansehen
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Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow... Mehr ansehen
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Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Anbieter von Hilfsmitteln für Menschen mit Behinderung
- Aufzugservice
Über Arrow Lift
Vom Unternehmen geschrieben
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Kontaktinformationen
Vereinigte Staaten
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
Hervorragend
462 Bewertungen
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Ezra is the best technician
Ezra is the best technician! Not only is he very knowledgable and thorough but he truely cares about the safety of his customers. We will resquest him always.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Arrow Lift
Thank you, Helana, for sharing this kind feedback! We’re glad to hear that Ezra’s knowledge and attention to detail came through during your service. Knowing you feel cared for and safe with his support means a lot. We’ll be sure to pass along your kind words to him!
-The Arrow Lift Team
It took longer than expected, lack of communication.
It took longer than expected. The communication was not ongoing as promised. We had to call to get any info. Would have helped if someone sent us an email, text or call to keep us up when our stair lift would arrive. Was bazaar to give a company $10,000 and not hear from them. We were starting to be concerned about the validity of your company. Salesman said it had been shipped, but when I called, we were told it had not been shipped. Narrowed our stairway more than the salesman told us it would. The people who installed were knowledgeable and so far, seems like they did a good job. One part was broken and the installer said it will be replaced, but have not heard anything as to when yet
1. Oktober 2025
Antwort von Arrow Lift
Thank you, Penni, for sharing such detailed feedback. We’re truly sorry to hear about the miscommunication you experienced during the process and the delays in receiving clear updates. It looks like one of our manufacturers had some significant shipping delays during your order. We understand how concerning it can feel when such a significant purchase isn’t accompanied by the level of communication you expected, and we regret that we fell short here.
We appreciate you mentioning the part that needs replacing, as this has alerted us to a miscommunication on our side. Our team is now working to make sure this is fully resolved for you—please give us a call if you have any questions or concerns, and we’ll be happy to provide an update and ensure everything is on track.
Your comments will help us improve, especially in how we keep clients informed along the way. Thank you again for your honesty.
Best regards,
The Arrow Lift Team
Symmetry Lift Ugly and Not Working and Sales Experience Worse
Symmetry Lift
We were told delivery would be 6 weeks. Turns out that clock started after the elevator shaft was completed and inspected. Two months after that, not a word even though they had it on hand. We contacted them and they gave us a date and didn't show up. The next week they started installation. It has been in the house 2 weeks and a second repairman is working on it right now. I have used it exactly twice. My husband tried to once but it was still broken. The salesman never showed us a picture of what the thing would look like. The door they showed up with was not the one I saw online. The whole thing is hideous with bolts and steel plates covering holes all exposed.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Arrow Lift
We’re very sorry to hear that you’re disappointed with your experience with our team and your new lift. It sounds like there was some miscommunication between us and your General Contractor about the installation timeline and appointment dates for your lift. While there are scenarios where it is possible to achieve a 6 week lead time for the equipment, the overall project lead almost always looks different due to the surrounding work that must be in place for us prior to installation and it appears that is where the miscommunication occurred.
We appreciate your feedback about the desire to see some more visual examples of the lift and we will look for ways to provide additional photos in the future.
While we try our best to minimize the impact, lifts and elevators can require adjustments, especially as the equipment settles after installation and we apologize for the inconvenience. This is one of the big reasons we have a warranty program, so we can provide any final tweaks that might be needed shortly after installation.
We understand how frustrating it can be when things don’t come together the way you expect, we are sorry for the disappointment you’ve experienced, and we will review what we could have done differently to keep improving the way we do things.
We hope we have the chance to impress you with our service in the future.
Best regards,
The Arrow Lift Team
Great service
Great service, everything went exactly as stated. Very easy to work with.
10. September 2025
Antwort von Arrow Lift
Thank you, Ted! We’re glad to hear everything went as expected and that the process felt easy for you. It means a lot that you found our team straightforward to work with.
-The Arrow Lift Team
Installation was done quickly and…
Installation was done quickly and efficient. Product seems to be sturdy and works smoothly. Installer was polite and explained operation of the chair well
10. September 2025
Antwort von Arrow Lift
Thank you, Gloria!
It’s great to hear the installation went smoothly and that everything was explained clearly. We’re glad the lift feels sturdy and easy to use, and we appreciate you sharing your experience.
-The Arrow Lift Team
Arrow Lift Review
The representative, who came to our house, Nelson Morales, was very courteous and knowledgeable about your stair lift models, functions and operation. He answered all of our questions. I need to mention that there was no pressure and no pricing gimmicks like “if you sign today….”
The installation took place as scheduled by a very pleasant gentlemen and we are very pleased with our purchase.
Finally, the one important factor that influenced our decision to go with Arrow Lift is the fact that they actual have a physical location in Columbus, rather than the internet and perhaps a location out of state!
We highly recommend Arrow Lift!!!
10. September 2025
Antwort von Arrow Lift
Thank you, Hans! We’re so glad to hear Nelson was able to walk you through everything clearly and that the installation went smoothly. Having a local presence is something we value a great deal, so it’s wonderful to know that made a difference in your decision. We truly appreciate your recommendation and are happy to know the lift is meeting your needs!
Warmly,
The Arrow Lift Team
everrything wet as smooth as the sales…
everrything wet as smooth as the sales person said it would. The installation went great.
3. September 2025
Antwort von Arrow Lift
Thank you, Lester. We’re glad to hear that everything went just as expected and that the installation went smoothly for you. It’s great to know the process met your expectations from start to finish.
-The Arrow Lift Team
They prepare to find possible problems pre installationionpre installing
In house measurements and photos used for engineers to measure and address any problems prior to sending installers; we have very narrow stairs, curves and limited spaces. All fit and work well. Installers very patient and took time needed to address our specific issues. We love our Arrow lifts.
20. August 2025
Antwort von Arrow Lift
Thank you for sharing your experience, Judy! We’re so glad to hear that everything fit well in your home and that the installers took the time to make sure the lift would work for your unique space. It’s wonderful to know the stairlift is making a difference for you, and we truly appreciate the kind words.
-The Arrow Lift Team
Quick installation
Quick installation. Explained how system works. Followup after installation. Great sales and install team.
25. Juni 2025
Antwort von Arrow Lift
Thanks for your review, Robert! We’re glad to hear the installation went smoothly and that the team was able to walk you through how everything works. It’s also great to know the follow-up met your expectations. Please let us know if there's every anything else we can do for you!
-The Arrow Lift Team
A Great Company Doing a Great Job
Peggy, our Arrow Lift rep, was very friendly and knowledgeable. Mike was very considerate of our needs when scheduling the installation, and the installers were very meticulous making sure our stairlift was installed correctly. They even took the time to show us how it worked and how to run it correctly. Mike followed up and even arranged to have the city inspector come out! Great company did a great job. I'd highly recommend them to others!
20. August 2025
Antwort von Arrow Lift
Wow, Katherine, thank you so much for the kind words! We’re glad to hear Peggy, Mike, and our installation team took good care of you and made the process smooth from start to finish. It’s great to know the stairlift is set up just the way you need and that everything was explained clearly. We truly appreciate your recommendation—it means a lot to us!
-The Arrow Lift Team
Antwort von Arrow Lift
Thank you, Lisa. We’re so glad to know your experience with us left such a positive impression. Hearing that you’d recommend us means a lot, and we’re happy we could provide a solution that works well for you.
Not a very good experience Started…
Not a very good experience Started out very good. Then 3 times to our home to get correct measurements and not much for communication and follow up.
3 months wait time 🙁
6. August 2025
Antwort von Arrow Lift
Dear Kathy,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and communication issues you experienced, especially with the manufacturer’s error on your order. These types of issues are unusual and are definitely not the kind of process we want for our clients.
Please know that we take your feedback seriously, and we’re looking for ways to improve our processes accordingly.
We hope you’ll give us the chance to impress you with our service in the future.
Best regards,
The Arrow Lift Team
Prompt scheduling`, Great installer
Prompt scheduling, then the greatest installer. Our installer, DelMario Watts was pleasant, courteous, and hard-working. It was a pleasure having him.
Our sales rep, David, did a great job of getting the ball rolling.
The Stairlift is working very nicely.
5. August 2025
Antwort von Arrow Lift
Thank you, Fred! We’re so glad to hear that everything came together smoothly—from the initial visit with David to installation day with DelMario. It means a lot to know you felt well taken care of, and that the lift is working well for you.
Thanks again for taking the time to share this!
Excellent Service
They were very quick at getting it set up once it was approved. The gentleman that came out was awesome explaining what he was going to do and then what we had to do to use it. Excellent service
30. Juli 2025
Antwort von Arrow Lift
Thank you, Alicia! We’re glad to hear things moved along quickly once everything was in place. It’s also great to know the installer helped you feel comfortable with his work and how to operate the stair lift. We appreciate you sharing your experience with the service!
Antwort von Arrow Lift
Thank you, David! We're really glad to hear you're happy with your stair lift. That means a lot to us. If there's ever anything you need down the road, don’t hesitate to reach out.
Best,
The Arrow Lift Team
Our experience from beginning to end…uh
Our experience from beginning to end was very pleasant and professional., From Todd in sales, to the young man who installed for us.. I love my new chair lift! I feel so safe now!
30. Juli 2025
Antwort von Arrow Lift
Thank you, Vicki! We’re so glad to hear the process felt smooth and professional from start to finish. It’s wonderful to know you're feeling safe and confident using your new chair lift—that kind of peace of mind is exactly what we hope to provide. We’ll be sure to pass your kind words along to Todd and your installer. Thanks again for sharing your experience!
Living Again!!!
Ethan & Isaiah were amazing! They worked the whole time they were here at my home. When they were done installing my stair lift chair, they explained everything to me and I fully understood it all. I had only a few questions, but they answered them all and then a few more. They didn't make me feel stupid at all. I really Love my lift and Greatly Appreciate them both and your company. I've been "living" in our living room and sleeping in my recliner for over a year and a half, because I cannot walk up our stairs anymore due to my health. Now, I can "live" again!!!!! Thank You so much!!!!!!!!! Margo Wisniewski
21. Juli 2025
Antwort von Arrow Lift
Thank you, Margo, for sharing your story with us. It means a lot to hear how much of a difference the stair lift has made for you.
We’re so glad Ethan and Isaiah made you feel comfortable and took the time to walk you through everything. Being able to move freely and safely in your own home is such an important part of day-to-day life, and we’re honored to have played a small role in helping you feel like you're “living” again.
If anything ever comes up or you just have a question down the road, we’re always here for you.
Wishing you continued comfort and ease in your home!
—The Arrow Lift Team
The repair person was on time
The repair person was on time, courteous and finished the job promptly. No issues.
23. Juli 2025
Antwort von Arrow Lift
Hi Jeffry,
Thanks for sharing your feedback! We’re glad to hear everything went smoothly with your service visit and that our technician was prompt and courteous. It's great to know the repair was taken care of without any issues.
Please don’t hesitate to reach out if we can help again down the road.
—The Arrow Lift Team
We are very happy with the experience
We are very happy with the experience. From the the the person who took our initial inquiry, the Salesman Gary, to the Technician Jacob we are extremely happy with this experience. We wish we had done it sooner.
1. Juli 2025
Antwort von Arrow Lift
Thank you for sharing this kind review! We're so glad to hear that your experience—from your first call through installation—was a smooth and positive one. We'll be sure to pass along your compliments to Gary and Jacob. It's great to know the lift is already making such a difference, and we truly appreciate your trust in us.
Warmly,
The Arrow Lift Team
Everybody was a pleasure to work with
Mike our salesman, Mario our installer and Carmen in your office were all excellent.
9. Juli 2025
Antwort von Arrow Lift
Thank you, Raymond and Kathe. We really appreciate you taking the time to mention Mike, Mario, and Carmen by name. It’s great to hear that each person you worked with left a positive impression. Thanks again for the thoughtful review.
Best,
The Arrow Lift Team
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